NEW YORK STATE TEACHERS RETIREMENT SYSTEM

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NEW YORK STATE TEACHERS RETIREMENT SYSTEM

• Technology Leading the Way to the Future

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WELCOME TO TRS VIDEO CONSULTATIONS

• PLEASE BE SEATED
• WHEN THE DOOR IS OPENED PLEASE ENTER AND BEGIN
  YOUR SESSION

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TODAYS AGENDA...

• NYSTRS VIDEO EXPERIENCE
• HOW IT STARTED
• WHERE WE ARE TO DATE
• LIVE VIDEO DEMO WITH ALBANY, N.Y.
• MEMBERS REACTIONS TO VIDEO
• ANSWERS TO YOUR QUESTIONS

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CURRENT MAKE-UP OF FIELD SERVICES

• 5 Information Representatives
• Travel approximately 80,000 miles per year
• Meet with 6,000 members at 29 field sites using
  notebook computers and portable printers
• System benefits also discussed during 60 group
  presentations to system members

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Field Service Programs

• Personal Consultations - both in person and
  interactive video
• Employer requested Benefit Presentations
• Preretirement Planning Seminars
• Fielding Questions on our toll free

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In the beginning . . .
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And then came . . .
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Demand for information will continue to increase
due to

• Changing Legislation
• Complexity of Tier Structure
• Awareness of Need to Plan Effectively for
  Retirement
• Demographics of our Membership

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New York State Teachers Retirement
SystemProjected Future Service RetirementsBased
on the Active Membership as of 6/30/94

• Fiscal Year Ending Estimated Number Service
  Retirements
• 6/30/1995 3,500
• 6/30/1996
• 6/30/1997
• 6/30/1998 4,000
• 6/30/1999
• 6/30/2000 4,450
• 6/30/2003 5,650
• 6/30/2005 6,000

• Actual Number
• 4,226
• 6,267
• 6,452
• 5,303
• 6,111

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PILOT PROJECT

• PHASE I - SPRING 1995
  
  
  
• Benefit discussion same as by telephone, but
  having visual contact. Benefit information sent
  by FAX.
• PHASE II - SEPTEMBER OCTOBER 1995
• Ability to annotate and discuss retirement
  information while sharing and viewing
  simultaneously. Minimal computer know how is
  required of member. Following benefit
  discussion, hardcopy can be immediately
  transferred to member, if desired.

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Consultation Sites
Plattsburgh
Potsdam
Saranac Lake
Watertown
Hudson Falls
Gloversville
Syracuse
Lockport
Utica
Rochester
Albany
Buffalo
Seneca Falls
Dansville
Cortland
Oneonta
Hudson
Olean
Endicott
Kingston
Jamestown
Elmira
Liberty
Poughkeepsie
Westhampton Beach
Central Valley
Locations in red letters are Video Consultation
sites
S. Westchester
Dix Hills
Holbrook
Westbury
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• Its Showtime !!!
• Lets go to Albany, N.Y.
• For our live demo

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Field Services Programs

• Individual Consultations - in person video
• Group benefit presentations
• Preretirement Planning Program
• Fielding toll free telephone calls

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MEMBER REACTION

• I classify myself as technology illiterate - In
  spite of this I was able to use the system
  easily.
• Thanks for the time opportunity. It was
  eye-opening. Mark was an excellent counselor and
  put me at ease.
• Welcome to the 21st century. This equipment
  could be set up at other sites making it more
  accessible.
• The representative was very knowledgeable
  friendly.
• I hope all further information re retirement
  information is available in this manner. Each
  school district could have a terminal for this
  purpose.
• I found myself waiting for a right time to speak
  (normal social conversation was difficult ). I
  could get used to it.

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VIDEOCONFERENCING BENEFITS

• Members indicate it is similar to a current
  consultation, both personal and effective.
• Can substantially reduce travel by field staff,
  allowing for greater productivity.
• Increases flexibility - Contact with our System
  can take place when desired.
• Other departments can use and develop based on
  their particular needs.

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Video allows TRS expanded contact with members

• Toll free phone
• Consultations at TRS in Albany
• Field consultations
• Group presentations
• New program initiatives

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Added considerations...

• Remote site location
• External administrative technical support
• Training
• Back up system
• Customer awareness
• Evaluation
• Keep it simple

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STAY TUNED...

• WELL PUT YOU ON !

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COST

• ONE TIME
• Each Desktop Unit _at_ 4,000.00
• Telephone Line
• Installation _at_ 300.00
• ON GOING
• Monthly Service
• Charge _at_ 50 per month
• Telephone Line
• Use Charge _at_ 10 per
  hour

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FUTURE PLANS

• Retain video equipment currently installed in
  Buffalo area.
• Add 1-2 more units in 1996-97 school year.
• One unit per geographic region by the year 2000.

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VIDEOCONFERENCING GOALS

• TESTING AND PURCHASING PROCESSES 1995-96
• IMPLEMENTATION 1996-97
• INSTALLATIONS AT THREE LOCATIONS
• (1) BUFFALO
• (2) ROCHESTER
• (3) OLEAN

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• Provides the ability to share pertinent documents
  with the member and to print benefit information
  during the meeting
• Enhances members ability to communicate in time
  vital situations
• Enables the member to ask questions and discuss
  in detail the specifics pertaining to member
  benefits

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-Plan to conduct up to 1600 meetings with
members-Lessen travel by staff, allowing them
to use their skills in different work areas
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FUTURE PLANS

• STATEWIDE VIDEOCONFERENCING 2002
• INSTALL VIDEOCONFERENCING EQUIPMENT IN 15
  LOCATIONS THROUGHOUT NEW YORK
• - Plan to meet with more than 6000 members
  and meet demands created by the increasing
  numbers of eligible retirees
• -Minimize statewide travel

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VIDEOCONFERENCING

• Exciting new technology enhancing members ability
  to meet with a TRS representative
• Allows the member to travel locally and talk with
  and see a TRS representative who is in Albany
• Provides the member with immediate access to
  personal pension information