Inside This Issue

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Columbia West Monthly
Issue 1
January 2006

• Inside This Issue
• Notes from the Editor 1
• Employee Conversion 1
• Customer Focus 2
• Holiday Decoration
• Contest Winners 3
• NCR Archives 5
• Expanding the Business 6
• Around the Office 7
• Suggestion Box 7
• Employee Service
• Anniversaries 8
• Employee Success
• Program 9
• From NCR Miami 10

Notes from the Editor
Welcome to the first issue of Columbia West
Monthly. This newsletter will be published and
distributed once a month to all employees of the
West Columbia facility. The purpose of the
news-letter will be to keep you informed about
the things going on in the center and to provide
you with a little Information about NCR, the
services we deliver, and our many customers. I
hope when you receive this publication, you will
look forward to reading it and gaining some
insight into our business.
New Employee Conversions
Lets all take a moment to congratulate these
employees on there recent NCR conversion. Beth
Ballentine from Call One Cassandra Brice from
the Multi-Vendor Help Desk Taneisha Howard from
Control Tower Janet Jones from Control Tower
Taibah Smith from Control Tower Matt Solly from
the Compris Help Desk and Jeremy Taylor from the
Multi-Vendor Help Desk. Congratulations and
keep up the excellent work!!!
Newsletter Staff Managing Editor Mitch
Hale Assistant Editor Ian Gresham Photographer
Eugene Brown Monique Isaac Publisher Mitch
Hale Pride Committee
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Customer Focus
2
The Manhattan Company was born in 1799 to
help solve a crisis not a financial crisis, but
a health crisis. The citizens of New York,
threatened by yellow fever.

carried into the port city by ships from the
tropics, petitioned the City Council for relief.
Hundreds had been felled by the scourge, and many
believed that the untreated public water supply
was responsible. The legislature decided to
create a private corporation to manage this task
of supplying safe water. Shortly after The
Manhattan Company opened, the 12-member board
quickly realized that the water supply system
would not require all of its 2 million in
capital and opted to establish an "office of
discount and deposit." On September 1, 1799, The
Bank of The Manhattan Company opened for business
at 40 Wall Street, and was an immediate success.
Chase National Bank was founded in 1877.
Despite dire warnings that a new bank would not
be profitable after the nations Financial Panic
of 1872, it grew rapidly. By the end of Chase
Nationals first day, President Samuel Thompson
reported that the banks deposits totaled nearly
15,000. The total had risen to 628,625 within
three months. Through mergers and acquisitions,
it quickly became one of the largest banks in New
York. During the years following the stock market
crash (1929), more than 5,000 banks had gone out
of businesses, but Chase National was able to
survive the Great Depression without laying off a
single employee. In 1955, the Chase
Manhattan Company was born with the merger of The
Bank of the Manhattan Company and Chase National
Bank. The company quickly went global, and by
1960, had 40 offices in 17 foreign countries,
spreading across Europe, Asia, the Middle East
and South America. The JPMorgan Company was
created in 1838 by Junius S Morgan, a well known
merchant banker in England. Morgan was an
important intermediary in world financial
markets, linking issuers and investors around the
globe. He forged a solid reputation as an
investment manager, and managed many of the great
personal and family fortunes amassed during the
early 1800s. Junius P Morgan inherited his
fathers business in 1890 and consolidated the
companys European and American interests. Under
JPs guidance, the firm was instrumental in
financing many of the enterprises -- railroads,
steel, mining, and utilities that established
the United States as a modern industrial power.
In the years around the turn of the century, he
was, in the words of one of his biographers, the
"mightiest personal force in American business
life." In 2000, JPMorgan merged with The
Chase Manhattan Corporation to form J.P. Morgan
Chase Company. creating a global workforce of
nearly 100,000 The recent merger with Bank One
gives the combined company 1.1 trillion in
assets, with 2,300 branches in 17 states,
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Holiday Decoration Contest Winners
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We, the Pride in the Workplace Committee, would
like to thank everyone who participated in the
Holiday Decorations Contest we held last month.
You all did a wonderful job decorating your
cubicles and surrounding areas and showed
fantastic Holiday Spirit. We hope to see as much
participation in our future campus wide events.
And now, the winners
Congratulations to Rick Watkins and his
Multi-Vendor Level 2 team for their First Place
prize display of Santas Workshop. We Hope
everyone was able to stop by and have a look at
this highly festive display, complete with a toy
shop and the Naughty and Nice Lists.
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Coming in a very close Second Place was Rhonda
Greens and Scott Haneys Lowes/Food Lion Help
Desk team with their display of a Winter
Wonderland, with authentic (and quite tasty)
gingerbread house! Great Job team.
Third Place in the Holiday Decorations contest
was awarded to the DeCA Help Desk. Their
Christmas Village was well assembled and very
festive, but what pushed them into the Third
Place position was the teams spirit as they sang
an a cappella rendition of Silent Night.
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NCR Archives
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John Henry Patterson (12/13/1844-5/14/1922)
was an industrialist and founder of the National
Cash Register Company. He was a business
innovator, sales genius, social progressive,
patriot, and benevolent tyrant. Based on a
16-page handbook written by his brother-in-law,
Patterson established the world's first sales
training school on the grounds of the NCR factory
campus (at Sugar Camp in Dayton, Ohio).
In 1893 he constructed the first "daylight
factory" buildings with floor to ceiling glass
windows that let in light and could be opened to
let in fresh air as well. This was in an era when
"sweatshops" were still in operation elsewhere.
He hired John Charles Olmstead to landscape the
grounds of the National Cash Register Company
campus in Dayton, with spacious lawns and
landscaping with colorful plantings. Olmstead
also had a hand in designing the residential
community surrounding the plant (South Park) as
well as a park system for the City of Dayton.
Patterson was something of a health fanatic, and
adopted one regimen after another, most of which
were required of his executives and employees. He
was famous for hiring and firing Thomas Watson
Sr., who went on to found IBM. In fact, "John H."
was famous for firing many people on rather
trivial grounds, for example, if they couldn't
tell him why the flags happened to be flying that
day or for not riding a horse properly.
Watson's stint at NCR shaped him and helped him
build the power of IBM. Both Patterson and Watson
were sentenced to one year imprisonment for
unfair business practices, later overturned by
appeal. Meanwhile, both Patterson and Watson had
been pardoned by President Woodrow Wilson as a
result of their leadership roles in dealing with
the Dayton 1913 flood. Patterson's methods
influenced United States business for a
generation. In the period 1910-1930 it was
estimated that one-sixth of United States
business executives were former NCR executives.
When he died in 1922, unlike his
contemporaries, he left no great fortune because
of his expenditures on social programs at the
Cash, and because he believed that "shrouds have
no pockets." He left ownership of the company to
his son Frederick Beck Patterson who took it
public in 1925. 55 million in stock was offered
to the public in what was the largest business
public offering up to that time. John Henry
Patterson is interred in the Woodland Cemetery,
Dayton, Ohio.
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Expanding the BusinessNew Customer Wins
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• New Single Source Postal Contract Won
• Revenue is 24 M
• Contract is 1 year with option to extend for 4
• Current level 2 H/W S/W support for 8,500
  Postal sites
• Additional level 2 Support for 6,400 Postal sites
  on IBM H/W

• Comten Legacy Support Exceeds Profitability Plan
• Proforma Revenue 2.4 Million
• 18.9 Million total revenue following close of
  St. Paul facility (2002-2005)\
• 85 Contribution Margin, 2.1 Million
• 16.4 Million total 4 YR margin 2002-2004
• 3 SEs continue to provide Comten L3-4 support
  along with other support responsibilities

• Nemo is the 1st project to move external
  HD customer support to Powai
  successfully
• Supporting all English speaking rank 5 6
  customers
• 13 Help Desk Analysts handling an average of 300
  calls per day
• Provided disaster recovery during Hurricane
  Katrina Wilma

• Problem
• Same Business Day service consistently below
  target (SLA - 99.5 for 3.5
  hr response )
• Solution
• Consolidated Austin resource into Columbia
• Improved after hours monitoring and shift
  hand-off
• Achieved target 12 of 14 weeks by year end
• NCR awarded additional business as a result of
  improved SLA and consistent performance

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Around the Office
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Let us start by thanking everyone who took
part in the Holiday Decorating Contest and the
First Quarterly Clean Your Area Day. You all did
a great job in making the facility here look its
best. Lets carry that spirit with us into all
other activities the Pride Committee has planned
for future months. Break Rooms We need to
make sure we are cleaning up after ourselves in
the break room. Please remember, this is a
luxury that, at any point, can be taken away from
us. If you use the Microwave or Refrigerator,
please make sure you clean up after yourself. If
you notice a fellow employee not cleaning up a
mess, remind them that if we dont take care of
it as a team, we will lose the opportunity.
Next month we have some fun events planned for
Valentines Day. The Pride Committee will be
selling balloons to all who would like to
purchase them for that Special Someone. Be on
the look out for campus announcements giving more
details. We would also like to take this
time invite everyone to check out our website,
www.NCRpride.com, at your leisure.
Suggestion Box
Coming Soon!!!
Keep an eye out for our Suggestion Box, which
will be coming very soon!!! If you have an idea,
comment, or complaint drop it in the box and we
will address it during our next Pride in the
Workplace Committee Meeting.
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Employee Service Anniversaries
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• Lets all take a minute to congratulate your
  fellow employees on their perseverance and
  continued years of service to the company.
• William (Bill) Simeon 39 Years
• Daniel Gruett 37 Years
• Ray Jensen 33 Years
• Ray Kibbe 31 Years
• David Aycock 26 Years
• Coral McCord 25 Years
• Brian Hanson 25 Years
• Tim Calhoun 21 Years
• Tim Reisner 21 Years

Congratulations!
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Employee Success Program
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• Andrey Newton ImageMark
• Coral McCord Networking/Amadeus
• Pete Hargreaves Proof/Sorter
• Ray Eckenrode Retail Level 3
• John Hoffman Retail/MV
• Scott OBrien Retail Level 2/FastLane
• Dale Clemens Standard/Sus/HA/MVP
• Melody Scott TACC
• Mena Guirguis - AIM Canada
• David Williams - AIM Columbia
• Francisco Guerra - Amadeus Functional Support
• David Minnich - Amadeus Technical Support
• Ron Lafleur - ATM Help Desk - Canada
• Adeire Williams - Call One
• Valerie Moulton - Cash Currency Canada

Below are the December 2005 ESP Winners for the
Customer Care Centers. Lets all take a
moment to congratulate them on a job well done.
We are the key to our success!
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From NCR Miami
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Below is a letter sent to Maria Martinez of NCR
Miami Amadeus Account team from Andrew Choban
III, Development Specialist for the Childrens
Home Society of Florida. Lets take a moment to
commend Ms. Martinez and her team for their
generous actions this past holiday season. Keep
up the great work!
Dear Ms. Martinez, I hope this letter
finds you and your family starting off the New
Year with success. I would like to take this
time to thank you for your generous donation to
the Childrens Home Society of Florida (CHS) 2005
Annual Holiday Drive. It was your support that
made it possible for us to provided gifts for
over 2,500 children, teens, and families this
holiday season. In addition to the CHS clients
in our care, we were able to provide gifts to
over 1,000 siblings of these clients. These
underprivileged children and teens would have
gone without a Holiday gift under the tree if it
wasnt for your extreme generosity and support of
the Childrens Home Society. As you know,
CHS is the largest non-profit child welfare
agency in the State of Florida. Some of our
children have suffered unspeakable abuse. Our
programs continue to grow and the number of
children and families we provide for continue to
grow. Many of our parents struggle everyday just
for the daily necessities. Providing holiday
gifts would have never been possible without your
help. The needs of our agency are great
and your contribution truly makes a difference.
Why dont you come visit us so you can see for
yourself what impact your contribution has made?
Please call me, and we can arrange a tour
of our facility for you and your friends, family,
and/or coworkers who helped you make this holiday
season a memorable one for our children. I look
forward to meeting with you and working with you
again in the near future. On behalf of all
our children and families, please accept my
heartfelt thanks for your continuing
support. Sincerely, Andrew Choban
III Development Specialist