Identification and Training of Nontechnical Skills Kate Bonsall

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Identification and Training of Non-technical
SkillsKate Bonsall
Freedom to Train Workshop - 2009
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Aims of the Session

• Discuss how to
• Identify NTS
• Improve consistency in training and measurement
  of NTS
• Think about how to integrate NTS into existing
  training programmes

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What are non-technical skills?
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How do NTS differ from technical skills?
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Imagine you are being assessed on your
non-technical skills by your managerwhat could
be the problems?
Subjective ratings?
Hard to measure?
Irrelevant skills?
Biased ratings?
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How do you know which skills are relevant?

• Repertory grid technique
• Think of one great member of staff and one not so
  good. What is the difference?
• Critical incident technique
• Think of a critical time, what skills or
  knowledge made it a success/failure.
• Task analysis
• Think of all the tasks a person is required to
  carry out. What skills are needed to do this in a
  safe and efficient way?

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Breakdown of a task analysis

• Gather information on the role and individual
  tasks
• Break down into series of detailed subtasks
• Identify relevant technical and non-technical
  skills, and observable examples

Have a quick go!
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(No Transcript)
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Behavioural Markers

• Examples of good and poor behaviour
• Observable
• Specific
• Jargon-free
• Clear goals improves consistency in measurement

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How do you/could you train these skills?
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What else can you use the NTS information for?
Design of procedures and standards
Recruitment and selection
Job descriptions
Designing competence assessment process
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Possible next steps?
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Freedom to Train Workshop
Workshop 4 - Summary

• Non-technical skills
• Know need to do it but obstacles
• Lack of confidence to identify the skills
• Lack of confidence to document and feedback
• Discussed how to
• Identify NTS tried out methods
• Improve consistency in training and measurement
  of NTS use behavioural
• markers
• Think about how to integrate NTS into existing
  training programmes
• discussed good practice

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Freedom to Train Workshop
Quick Wins ...

• Refer to RSSB report on non-technical skills in
  the simulator (how to identify,
• measure, feedback to staff and support throughout
  the organisation) available on
• RSSB WFD extranet
• More tools can use to get groundwork right
  identify correct NTS
• Guidance on developing behavioural markers (RSSB
  report)
• To focus and learn from what goes well in
  incidents as well as what goes wrong
• Knowledge that it is a common goal, more
  awareness of what others are doing in
• the industry key contacts!

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Freedom to Train Workshop
Long term goals...

• RSSB project to develop non-technical skills
  training programme
• Get support and understanding from instructors
  and managers
• only as effective as the Manager
• Integrate across the CMS NTS are relevant to
  complete process e.g. build into
• the recruitment process
• Reduction in the number of incidents and
  accidents where a lack of NTS is
• Identified
• Better understand staff you manage to understand
  changes in their behaviour