Course Overview

1
Course Overview

• A quick, high level review of Fundamentals of
  Operations Management

2
Part 1

3
Introduction

• Introduction
• Definition
• Historical Evolution
• Principles (Schonberger)
• Recent Trends
• Competitiveness, Strategy, Productivity
• Customers
• Mission, Vision, Objectives, Goals, Strategy,
  Tactics, Operations activities
• Productivity Macro and Micro

4
Quality

• Introduction to Quality
• Definition, Dimensions, Determinants
• Costs of quality
• Historical evolution (Pioneers)
• Quality awards and ISO
• TQM
• Quality Improvement Methodology
• Quality tools

5
Quality / Product Design

• Quality control
• Statistical process control (SPC)
• Process capability
• Product design
• RD, DFX
• CAD and CADD
• QFD

6
Process Strategy and Capacity Management

• Production environments
• Process selection
• Automation
• NC, CNC, DNC, CAM, CIM, MAP
• Capacity concepts
• Definition, levels of planning
• Measuring capacity (utilization, efficiency,
  productivity)
• Make or buy (cost-volume) analysis

7
Part 2

8
Facilities Planning

• Location planning
• Global, regional, local, site factors
• Supplier and customer considerations
• Layout
• Production environments
• Layout types

9
Design of Work Systems

• Job design
• Behavioral approaches
• Work measurement
• Methods analysis, motion study, work measurement
• Compensation

10
Forecasting

• Components or elements of demand
• Qualitative forecasts
• Judgment and opinion
• Quantitative forecasts
• Single period patternless projection (random,
  irregular)
• Multi-period pattern projection (trend, seasonal)
• Associative (cyclical)
• Measures of forecast error control tools

11
Managing Inventory Aggregate Planning

• When and how much to order
• Saw-tooth diagram and ROP
• EOQ
• ABC
• Inventory costs
• Aggregate planning
• Planning Control Model (leading to MRP II)
• Time horizons, schedules and capacity
• Disaggregation of Production Plan and MPS

12
Part 3

13
MRP / Lean Operations

• MRP, Closed-Loop MRP, MRP II, ERP
• MRP processing
• Pros and cons of MRP systems
• Lean Operations (JIT)
• Goals, building blocks, and requirements
• Kanban
• Converting to a JIT system, maintenance

14
Scheduling / Maintenance Reliability

• Scheduling
• High, intermediate and low volumes
• Loading- finite vs. infinite
• Sequencing, dispatching, expediting
• Maintenance
• Preventive maintenance
• Predictive maintenance

15
Supply Chain Management

• ? Supply Chain Management
• Definition, concepts, logistics, DRP
• EDI, e-commerce, RFID
• Purchasing
• Traditional vs. partnership relationships
• Purchasing cycle, value analysis, supplier
  certification

16
Project Management

• Project management
• WBS, task (activity) determination
• Dependencies, time estimates
• PERT/CPM, critical path, slack, crashing
• Monitoring Gantt charts and cost reports

17
Concepts to Take With You

• Retain and use these long after the end of this
  course!

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Concepts 1

• Operations management exists in ALL organizations
  look for it!
• Principles of operations management
• Planning process (vision, mission, objectives,
  goals, strategy, tactics) apply it in your
  personal life as well as at work
• Continual, incremental improvement
• Quality improvement methodology tools

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Concepts 2

• Importance of forecasting, even in the face of
  significant uncertainty
• Operations environments recognize and use
  appropriate planning and control tools
• Planning horizons, disaggregation, integration of
  entire organization
• Managing your own projects
• Simplify, simplify, simplify!

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Final Exam Information

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Description of the exam

• Comprehensive (covers the entire course)
• Lectures, Text chapters 1-17
• About equal weight on 3 parts of course
• Multiple-choice
• 50 questions
• 6 - 10 questions will be quantitative problems

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Bring

• ScanTron form 882E
• Textbook, notes, exams, quizzes, homework,
  outlines, etc.
• Pencil(s) and eraser
• Calculator

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Dont bring

• Laptop
• Cell phone
• Camera
• Headphones or ear phones

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Preparation is the KEY

• Terminology (at the end of each chapter)
• Subject index (at the end of the book)
• Table of contents (at the front of the book)
• Review of practice problems and exams
• Highlighting, outlining, index cards, tabs in the
  textbook, etc.

25
Final exam date and times

• Business 140 (Operations Management)
• Section 02 Thu, 12/13, 515 pm 730 pm