70284 MCSE Guide to Microsoft Exchange Server 2003 Administration

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70-284 MCSE Guide to Microsoft Exchange Server
2003 Administration

• Chapter Three
• Managing Recipients

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Objectives

• Understand the different types of recipients
  supported by Exchange Server 2003
• Create new user, group, and contact recipient
  objects
• Mailbox-enable existing user objects and
  mail-enabled existing group objects

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Objectives (continued)

• Discuss query-based distribution groups
• Understand and configure Exchange-related
  recipient object settings
• Understand, configure, and apply recipient
  policies

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Understanding Recipients

• Recipient is an object that can receive messages
• Examples of recipient objects
• Users
• InetOrgPerson objects
• Contacts
• Security groups
• Distribution groups
• Query-based distribution groups
• Public folders

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Understanding Recipients (continued)

• Exchange Server 2003 supports two types of
  recipients
• Mailbox-enabled recipient has a mailbox located
  on an Exchange server
• Mail-enabled recipient can be sent e-mail
  messages, but does not have its own Exchange
  mailbox

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Users

• Most common type of recipient created in an
  Exchange organization
• Usually mailbox-enabled
• Can be mail-enabled only

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InetOrgPerson

• Object that includes a set of properties to
  improve compatibility with other directory
  services
• Such as Novells eDirectory
• Can be both mailbox-enabled and mail-enabled
• Supported in environments that use Exchange
  Server 2003 only

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Contacts

• Objects that represent people external to a
  particular organization
• Can only be mail-enabled
• Added to the Exchange Global Address List (GAL)
• May be hidden from address lists if necessary

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Groups

• Collection of objects such as
• Users
• Contacts
• Other groups
• Active Directory supports two types of groups
• Security groups
• Distribution groups

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Groups (continued)

• Security groups are created for the purpose of
  assigning permissions and rights to users
• Can be mail-enabled
• All members of a group can be reached via a
  single e-mail address
• Distribution groups cannot be assigned rights or
  permissions
• Used to send messages to a collection of users

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Query-based Distribution Groups

• Objects created when an Exchange organization is
  running in native mode
• Member lists updated dynamically with Lightweight
  Directory Access Protocol (LDAP) query
• Can be mail-enabled

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Public Folders

• Public Folders are Storage areas for e-mail
  messages and files in an Exchange organization
• Must be configured as mail-enabled recipients

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Creating User, Group, and Contact Recipients

• The most common task associated with managing
  recipients include
• Creating new mailbox-enabled users
• Mailbox-enabling existing users
• Creating new mail-enabled groups
• Mail-enabling existing groups
• Creating new mail-enabled contacts

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Creating New Mailbox-enabled Users

• Create a new user object with Active Directory
  Users and Computers
• Account creation wizard gives the option of
  creating an associated Exchange mailbox

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Activity 3-1 Creating Mailbox-enabled Users

• Time Required 15 minutes
• Objective Create new mailbox-enabled user
  objects
• Description One of the most common tasks
  associated with managing an Exchange organization
  is creating new mailbox-enabled recipients during
  the user object creation process

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Mailbox-enabling Existing Users

• User and group objects need to be mailbox-enabled
  (or mail-enabled)
• The tool used to mailbox-enable and mail-enable
  existing objects is Exchange Task Wizard in
  Active Directory Users and Computers

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Activity 3-2 Mailbox-enabling an Existing User
Object

• Time Required 15 minutes
• Objective Mailbox-enable an existing user object
• Description Existing user objects might have
  been created prior to Exchange being installed,
  whereas others might have originally been added
  without creating an associated mailbox

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Creating New Mail-enabled Groups

• Security or distribution group is created in an
  environment that includes Exchange Server
• The wizard that walks you through the process
  including an option to mail-enable the group

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Activity 3-3 Creating Mail-enabled Groups

• Time Required 15 minutes
• Objective Raise a domain to the Windows Server
  2003 functional level and then create a new
  mail-enabled universal distribution group
• Description To simplify the process of sending
  e-mail messages to large groups of users,
  mail-enabled distribution groups are commonly used

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Mail-enabling Existing Groups

• Mailbox-enable an existing user after Exchange is
  installed
• Also mail-enable existing security and
  distribution groups

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Activity 3-4 Mail-enabling an Existing Group

• Time Required 10 minutes
• Objective Mail-enable an existing security group
• Description Existing group objects might have
  been created prior to Exchange being installed,
  whereas others might have originally been added
  without creating an associated mailbox

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Expanding Mail-enabled Groups

• Expanding a group is determining its individual
  members
• Process is resource intensive if the group
  contains many members
• Possible to designate a particular Exchange
  server as an expansion server
• Reduces the load on other servers

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Viewing the e-mail address associated with a group
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Creating Mail-enabled Contacts

• Contacts are mail-enabled (not mailbox-enabled)
• Can only receive messages

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Activity 3-5 Creating a Mail-enabled Contact and
Adding It to a Distribution Group

• Time Required 10 minutes
• Objective Create a mail-enabled contact and then
  add it to a distribution group
• Description Contact objects store details about
  users external to an organization

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Query-Based Distribution Groups

• Allows membership of a distribution group to be
  built according to the results of an LDAP query
• Combined as members of a single, normal
  distribution group to provide a greater
  flexibility
• Computationally taxing for an Exchange server

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Creating Query-based Distribution Groups

• First define an LDAP query
• No query knowledge necessary
• Find Exchange Recipient window used to create the
  query in the same manner as searching for a
  recipient

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Activity 3-6 Creating a Query-based Distribution
Group

• Time Required 15 minutes
• Objective Create a query-based distribution
  group
• Description Query-based distribution groups are
  built from the results of an LDAP query to
  dynamically add members to a group based on the
  specified search criteria

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Configuring Recipient Settings

• Tabs added to properties in Active Directory
  Users and Computers
• E-mail Addresses
• Exchange General
• Exchange Advanced
• Exchange Features

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E-mail Addresses

• Lists all e-mail addresses assigned to that
  object
• By default, objects have two e-mail addresses
  assigned
• SMTP address
• X.400 address
• Other addresses for the object can be modified

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Exchange General

• Allows configuration of general Exchange settings
  that apply to mailbox-enabled and mail-enabled
  recipients
• Configurable settings include
• Mailbox store
• Alias
• Delivery Restrictions
• Delivery Options
• Message Size
• Storage Limits

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Activity 3-7 Configuring E-mail Address and
Exchange GeneralSettings

• Time Required 15 minutes
• Objective Configure E-mail Address and Exchange
  General tab settings
• Description Configure settings on the E-mail
  Address and Exchange General tabs in the
  properties of a mailbox-enabled user object

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Exchange Features

• Found in the properties of a mailbox-enabled user
  and InetOrgPerson objects
• Used to control user access to Exchange features,
  such as mobile services or protocols

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Activity 3-8 Configuring Exchange Features
Settings

• Time Required 10 minutes
• Objective Configure Exchange Features tab
  settings
• Description The Exchange Features tab in the
  properties of a mailbox-enabled recipient allows
  you to enable or disable access to different
  mobile services and protocols

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Exchange Advanced

• Allows configuration of advanced Exchange-related
  settings for mailbox-enabled and mail-enabled
  recipients

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Exchange Advanced (continued)

• The settings found on this tab for a
  mailbox-enabled user and InetOrgPerson objects
  include
• Simple display name
• Hide from Exchange address lists
• Downgrade high priority mail bound for X.400
• Custom Attributes
• ILS Settings
• Mailbox Rights

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Exchange Advanced (continued)

• Settings on the Exchange Advanced tab that are
  specific to mail-enabled group recipients
  include
• Expansion Server
• Out-of-office replies
• NDR (non-delivery report) settings

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Activity 3-9 Configuring Exchange Advanced
Settings

• Time Required 10 minutes
• Objective Configure Exchange Advanced tab
  settings
• Description Settings on the Exchange Advanced
  tab in the properties of a mailbox-enabled
  recipient configure everything from custom
  attributes to mailbox rights

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Recipient Policies

• Recipient Policies are rules applied to selected
  users and groups
• Apply additional e-mail addresses to users who
  meet the configured criteria

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Understanding Recipient Policy Application

• All recipients fall under the scope of the
  Default recipient policy
• Policies are assigned a priority value that
  controls the order in which the policies are
  examined and replied
• Policies with a lower priority are ignored

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Creating and Applying Recipient Policies

• Policies are applied according to the schedule
  configured in the properties of the Recipient
  Update Service for the domain

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Activity 3-10 Creating and Applying Recipient
Policies

• Time Required 20 minutes
• Objective Create and apply a recipient policy
• Description Recipient policies make it easy for
  an administrator to centralize the management of
  recipient e-mail addresses and mailbox management
  options

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Summary

• Recipients in an Exchange organization include
  user, InetOrgPerson, contact, security and
  distribution group, query-based distribution
  group, and public folder objects
• Recipients that are mailbox-enabled can send and
  receive messages and have storage mailbox
• Recipients that are mail-enabled can receive
  messages only, and do not have a mailbox assigned

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Summary (continued)

• Objects that can be mailbox-enabled include user
  and InetOrgPerson objects
• Objects that can be mail-enabled included user,
  InetOrgPerson, contact, security group,
  distribution group, query-based distribution
  group, and public folder objects

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Summary (continued)

• New objects can be mailbox-enabled or
  mail-enabled as part of the creation process
  after Exchange is installed
• Existing objects can be mailbox-enabled or
  mail-enabled using Exchange Task Wizard in Active
  Directory Users and Computers
• Query-based distribution groups are a new feature
  in Exchange Server 2003

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Summary (continued)

• Exchange-specific settings in the properties of
  recipient objects are configured from the E-mail
  Addresses, Exchange General, Exchange Advanced,
  and Exchange Features tabs
• Recipient policies are used to simplify and
  centralize the management of recipient settings
  for e-mail addresses and mailbox management
  processes