Using statistics to enhance library performance, an example

1
Using statistics to enhance library performance,
an example

• Anja Smit

2
Nijmegen University Library

• Relatively low expenditures
• Limited opening hours
• Efficient processes
• Quick services
• Average usage

3
(No Transcript)
4
Expenditures

• Budget 3 of university budget
• Income library is 4
• Expenditures on literature 29
• Expenditures on e-media 12

5
Processes

• 1,490 items processed per fte / year
• New books available within 24 days
• on average
• Items from closed stacks in 18
• minutes at the lending desk
• ILL-requests handled within 23
• hours

6
Facilities / Usage

• Opening hours 64 hours per week
• 7.4 Loans per student
• 11.5 Loans per fte academic staff

7
ILL

• Ratio received / submitted requests
• books 1 2.6
• articles 1 1

8
Dutch Benchmarking Project

• 1998 2000
• Evaluation instrument for
• Academic libraries
• INK Quality model

9
The INK-model
10
Dutch Benchmarking Project

• Field Tested 36 perf. indicators
• Result 24 Performance Indicators
• 6 Surveys
• Gap electronic library

11
Dutch Benchmarking InstrumentIssues

• Consensus
• Comparibility
• Commitment

12
Local Implementation
13
While introducing new metrics

• Be practical !!

Take your time !!
14
Results

• Assessment culture
• Streamlined processes
• Set goals
• Larger acquisitions budget

15
Future Nijmegen University Library

• Relatively low expenditures
• Limited opening hours
• Efficient processes
• Quick services
• Average usage

• Up-to-date expenditures

• Satisfying opening hours