COMP3470 IS33 People-Centred Information Systems Development

1
COMP3470 IS33 People-Centred Information Systems
Development
School of Computing FACULTY OF Engineering

• Week 2 Lecture 2
• IS Failure Case Studies (cont.)

2
Homework

• To be completed before lecture on Wednesday 6th
  October
• Get this paper from Librarys collection of
  electronic journals Dennis A R, Carte T A and
  Kelly G G, Breaking the rules success and
  failure in groupware-supported business process
  reengineering, in Decision Support Systems,
  Volume 36, Issue 1 (Sept 2003), pp.31-47,
  Elsevier Science Publishers B.V.
• Write down on a piece of paper a list of people
  issues raised in this article, and bring it to
  the lecture on 5th October (please ensure its
  legible as you will need to hand it in).

3
General points on this paper

• The overall structure
• intro
• lit. rev. to establish previous/related work
• project approach
• discuss each of the 4 case studies using a
  consistent framework
• draw lessons from all 4 case studies (note the
  use of tables to summarise analysis) and use a
  similar framework as the one used in lit. rev.
  for discussion
• conclusion
• The Method used
• The process of conducting Analysis

4
4 BPR case studies

• Your analysis (homework)?
• Mine
• very little attention paid to individuals
  /ordinary folks at the coal face (perhaps the
  downfall of BPR?)
• the importance of having the right involvement
  (not tokenism)
• having the right culture having the right
  structure to support change (not just relying on
  one individual)
• the importance of buy-in and sharing the vision
  (whichever direction top-down or middle-up)

But how did I arrive at these?