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Quality Assurance

• Procedures and Activities at
• Ghent University
• Student questionnaires

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• Joke Claeys
• Ghent University
• Department of Educational Affairs
• Division of Quality Management

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Examples of questions

• A word version of an English
• questionnaire is attached
• Recently a summary of all the questions
• for over 10 years has been made
• this powerpoint presentation contains
• some examples.

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• Course content
• 1. Theory
• - The course content was interesting
• - There was no annoying overlap with
• other courses
• - The course was structured in a good way
• - The contents of the course was relevant
• and up to date
• - The (difficulty) level of the course was
• adequate

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• 2. Aims/objectives of the course
• The relevance of the course for the
• total program was made clear
• The objectives of the course were
• sufficiently made clear
• The goals of the course were
• attained

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• 3. Learning effects
• To what degree did this course give
• you new knowledge and insights
• To what degree did this course
• stimulate your interest in the speciality
• To what degree did this course advance
• your capacities of independant research,
• analysis and report of scientific data

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• 4. Study load
• How much time a week did you
• spend on this course, on average
• The correlation between the
• officially programmed and the real
• study load is correct
• The physical load of the course was
• well equilibrated

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• 5. The course as whole
• The academic level is acceptable
• My foreknowledge was sufficient to
• follow the course
• The contents met the summary that
• was given in advance

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• II. The teacher
• 1.General assessment
• - Whats your opinion on teacher X
• - Whats your opinion on the teaching
• of course Y

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• 2. Characteristics of the teacher
• The teacher knew how to distinguish
• main points from side-issues
• The teacher accepted critical questions
• and remarks
• The teacher was interested in his/her
• teaching task
• The teacher was motivating and stimulating
• The teacher structured his/her course well
• The teacher took time to explain the course
• content

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• 3. Teaching
• The way of teaching was stimulating
• The pace of teaching was
• Teaching added surplus value to the
• course
• The lessons were well introduced
• and concluded

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• 4. Interaction and didactic processes
• There was an active interaction
• between the teacher and the
• students
• - The style of presenting drew and
• kept students attention
• Students were stimulated to actively
• participate during the lessons

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• 5. Coaching/guidance
• There was enough coaching by the
• teacher
• The teacher was ( frequency)
• accessible for explanation of the
• course content
• Students could ask for help/advice
• during and outside the course

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• 6. Presence of the teacher
• The presence and punctuality of the
• teacher was good
• The lessons were (always, never)
• given
• - Did assistants give lessons ?

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• III. Learning material, tools
• 1. Learning material in general
• - Learning material was sufficiently up
• to date
• - Learning material was relevant for
• the course
• - Learning material added surplus
• value to other aspects of teaching
• - Learning material is available at the
• start, of the courses

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• 2. Syllabus
• The syllabus/handbook and course
• material came up to the expectations
• Course material was logically structured
• Course material was well available
• (in time,)
• The price of course material is in
• accordance with its usefulness

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• 3. Media and learning tools
• Didactic material (e.g. blackboard,
• slides, powerpoint) was used functionally
• ICT is used in a functional/good way
• The teacher gave good demonstrations
• There was enough equipment of
• sufficient quality for practical training
• The use of didactic material was adapted
• to the content of the lesson,

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• 4. Infrastructure
• In the audiences theres enough
• space for all the students
• The audio system functioned well
• Projecting slides, video, film
• functioned well

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• IV. Practical training/exercises/laboratory work
• 1. Exercises/laboratory work
• There are enough exercises, during the
• academic year
• The link between laboratory work or exercises
  and
• the objectives is clear
• During the exercises students were prompted to
• participation and interaction
• The difficulty level of laboratory work was
  adapted
• Practical training, added surplus value to the
• course
• The scheduled time for exercises, was
  adequately
• used / was effectively used

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• 2. Tasks /project work
• Tasks were relevant according to
• the objectives
• Tasks were sufficiently clear
• Tasks were relevant for the students
• Adequate feedback was given
• The evaluation criteria were made
• clear by the teacher

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• 3. Coaching
• There was sufficient coaching by
• assistants
• There was sufficient coaching
• during exercises/practical training,
• I learned a lot from the coach during
• the sessions

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• V. Essay
• 1. Subject
• - The subject was interesting
• I had sufficient capacities to execute
• the tasks
• In a first contact with the promotor,
• the subject was thoroughly
• explained

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• 2. Study load
• The real study load is in accordance
• with the programmed
• Id have like more time in year
• Id like to spread the programmed
• hours in a different way

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• 3. Coaching
• The number of contacts with the
• coach/promotor was sufficient
• The promotor sufficiently explained
• what was expected of me
• In case of unexpected problems,
• there was a possibility to make
• appointments with the coach

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• VI. Examination
• 1. Permanent evaluation
• - I knew on forehand how it would be
• organised
• It helped me in monitoring my progression
• It helped me in readjusting my learning
• behaviour
• It gave me the opportunity to prove my
• knowledge of the course

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• 2. Classical examination
• I had the chance to prove my knowledge
• and skills
• The conformity between the course
• content and the examination was OK
• The information about the way of evaluating, was
• OK,
• The attitude of the examinator was stimulating
• The evaluation was fair and just
• The questions were sufficiently clear

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• 3. Feedback
• After the examination there was
• sufficient feedback
• The feedback was adequate

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• VII. The complete study program
• What is your opinion about the study
• program ?
• Is this study year well, connected
• to the previous study year
• The chosen option met my
• expectations

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• VIII. General information
• 1. Global evalution
• What is your opinion about this
• course
• On an 1 to 10 scale my judgement
• is

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• 2. Presence of the student
• I was present at all, none of the
• courses (lessons)
• How often did you attend the
• courses

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Open ended questions

• Any comment
• Positive and negative remarks
• What can be improved ?