Anger Management

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Anger Management

• June 2006

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What triggers anger?

• Anger is one reaction to an event that represents
  a stress, threat or loss to you
• Body
• Property
• Self-esteem
• Values
• Entitlement
• The stress, threat or loss can be real or
  perceived

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Why do some people get angry and not others?

• Genetics
• Psychological factors
• Sociocultural experience

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Dealing with angry people
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Tips to deal with angry peopleconsider the
situation

• Acknowledge problem say sorry
• Alter the environment
• Back away
• Leave the situation
• Use humour

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Tips to deal with angry peopleconsider the
other person

• Habit / low frustration tolerance
• Inappropriate expectation of others
• Lack of assertiveness
• Guilt about the situation
• Fear
• May be a sign of underlying distress

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Tips to deal with angry peopleconsider yourself

• Relax
• Take a deep breath if youre starting to get
  angry
• Better communication
• Be assertive, not aggressive
• Listen
• Use a consultation model

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Consultation Models

• Establish rapport (Neighbour)
• Listen about patients ICE (Pendleton)
• Be aware of the way you both are reacting (Berne)

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How to deal with your own anger
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Your own anger

• Relaxation techniques
• Imagine a beach
• Change your environment
• E.g. take regular breaks
• Better communication
• Dont jump to conclusions

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Your own anger

• Cognitive restructuring
• Avoid NEVER, ALWAYS
• Avoid irrational thoughts everythings ruined
• Getting angry wont fix anything, logic defeats
  anger
• Anger may be caused by inescapable problems and
  not be misplaced so handle the problem
• It is OK to be angry, it is what you do with it
  that counts

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Your own anger

• Try assertiveness training
• Go easy on yourself

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Dawley Centre for Psychological Therapy

• Referrals by professionals or self-referral to
  01952 506838
• Waiting time 4 months

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For more information.

• GP Training website
• http//www.trainer.org.uk/members/tools/difficult
  _patients.htm
• British Association of Anger Management
• http//www.angermanage.co.uk/
• Ahead4health
• http//www.leeds.ac.uk/ahead4health/anger.htmExp
  lain

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Questions

• ?