Welcome OnLine Learning

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Welcome!!OnLine Learning Performance Support
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• Presented by Bill Communications
• formerly Lakewood Publications
• Publications Conferences
• - TRAINING Magazine - OnLine Learning
• - Inside Technology Training - Performance
  Support
• - OnLine Learning News - TRAINING 2000
• - Presentations Magazine - Presentations 2000
  - Training Directors Forum

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Conference Host

• Gloria Gery
• Gery Associates
• Tolland MA
• [phone]
• gloria_gery_at_msn.com

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State of the IndustryObjectivdes

• Provide a context
• Put things in perspective
• Be introduced to all other participants )

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OnLine Learning and Performance Support

• A global industry
• All walks of learning
• All kinds of organizations
• All kinds of work
• Every technology under the sun
• 5,000 participants strong!

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OnLine Learning and Performance Support

• Growing
• Gaining Sophistication
• Integrating

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Kinds of OnLine Learning

• Computer Based Training
• Web Based Training
• Broadcast Training
• Embedded Training
• On-the-Job Performance Support

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From Individual Courses to Portals

• Increasingly diverse structures
• Smaller and smaller components
• More and better media representations of
  knowledge
• Increasingly on-demand
• Being fused into performance-centered software
  applications

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The Key Questions are Constant

• What goals are we trying to achieve?
• How can we better integrate with business
  strategy and process?
• Is what were doing justified?
• Is it working?

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The Most Complex Application Human Learning and
Performance

• Software
• Anything that can be adequately expressed
• can be programmed...

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Our Challenges

• Understanding how people learn
• Structuring learning experiences to match it
• Building software to support it
• Providing ubiquitous learning via
• Technology

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Our Biggest Obstaclesfrom 9/88 OnLine Learning
News Survey

• Lack of resources 42
• Lack of technology 35
• Lack of visible benefit 17
• Resistance is not a problem from
• - Trainees 16
• - Trainers 8

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The Risks

• Falling in love with the messenger confusing
  the means with the end
• Isolation from the business
• Defaulting to the familiar rather than building
  new structures
• Not Integrating with other organizations

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A Dialogue

• Michael Milken, Knowledge Universe
• Michael Allen, Chairman CEO, Allen Interactions
• Michael Hawley, MIT Media Lab
• Robert Jecmen, Hewlett Packard
• Vice President General Manager,
  Mobile/Handheld Products