REFERENCE

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REFERENCE END USER ACCESS WORKSHOP

• Facilitators
• Fran Wilson National Library
• Jane Jones State Library of WA

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SESSION OUTLINE

• LA Free Search vs Subscription version
• Personalisation
• Alerts
• Case studies
• End User Access
• LA Administration
• Whats Coming?

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SOME QUESTIONS

• What do you like best about LA Search?
• What dont you like about LA Search?
• Who provides end user access why?
• What do you like about end user access?
• What has been the feedback from clients?
• What is stopping you from providing end user
  access?

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FREE vs SUBSCRIPTION

• Same URL
• ANDB
• Picture Australia
• Search history
• Links

• Same URL
• ANBD More DBases
• MARC records
• Advanced Command search
• Save records queries
• Personalisation
• Alerts

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PERSONALISATION

• Remote access via an internet connection
• Choose own user id password
• Choose preferences
• Screen
• Databases
• My Library
• Store queries records
• Alerts

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ALERTS

• Library needs to activate this option
• Save a search query
• Run again automatically
• Searches for newly added material or changed
  records
• Search results sent by email with links through
  to ANBD

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SEARCH TIPS TRICKS

• Synonyms use the tilda
• Combine with truncation
• Boolean operators in simple search
• Simple search vs Advanced Search
• Advanced more refined searching
• Specify index/field for search terms
• Select groupings for search terms
• More limiting options

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END USER ACCESS

• Provide a link on your website
• Easy fast
• Free Search
• IP Authentication or Scripted login
• Mediate access to subscription service
• Included in your subscription fee
• Reports on usage through LA Admin

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THINGS YOU SHOULD KNOW

• When thinking about end user access
• Who has access?
• Staff ILL, reference, cataloguing
• Different campuses or branch libraries
• End users
• Shared or separate?
• Preferred options

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Libraries Australia Administration
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CASE STUDIES

• The Western Australian Experience

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Library Services in the West
State Library of Western Australia
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Library Services in the West
Cocos Island
Kupungarri Aboriginal Community
Derby Public Library
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Libraries in all shapes sizes

• Joondalup (metro)
• Open 63.5 hours/week
• 80,000 items
• 604,946 loans/year
• 35,337 members
• 22 FTE staff
• 19 public access Internet PCs

• Yuna (east of Geraldton)
• 1.5 hours/week
• 525 items
• 1291 loans/year
• 38 members
• 0.1 FTE
• 1 PC

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Going Statewide

• Commitment to improving access to resources for
  all Western Australians
• Statewide licenses for
• Encyclopedia Britannica
• Health Welness
• Investigating other e-resources
• Libraries Australia after LA Forum 2006
• End user access
• Negotiations for a statewide license

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The Rollout

• Promotion to public libraries
• Regular updates information
• Assistance with registrations
• Training
• Ongoing support
• More promotion training
• Encourage attendance at LA User Group meetings

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The Benefits to Librarians

• The Usual
• Location holdings information
• Cataloguing
• Single search engine for multiple databases
• Collection development
• Reference enquiries

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The Benefits for All Sandgropers

• Finding resources in Oz libraries
• Not just books!
• Remote access to the enhanced version of LA
  search
• Individuals and researchers
• Opportunities for collaboration with school
  libraries
• Local history collections more visible

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Slide Title

• Slide line 1
• Line 2

State Library of WA
City of Perth
City of Perth
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Cambridge Library
Fremantle Library
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Bunbury
Busselton
Armadale
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Issues
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The Tyranny of Distance

• Communication Training
• Halfday sessions provided at SLWA (free)
• Metropolitan libraries- well resourced and able
  to send qualified staff
• Regional libraries
• Regularly visit Perth and can attend training
• Country remote
• Theres the challenge!

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Content

• Online links - fantastic
• Not all SWLA holdings on LA
• Project to identify these collections
• Perception that WA may not hold a particular item
• Looking locally first
• Obtaining items not in WA libraries

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Progress

• 50 libraries
• Sandstone to Scarborough
• 190 to go!
• Metro regional need further support
• Sell the benefits
• Work with libraries to get local history
  collections onto LA
• Cataloguing support

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ILLs in the West

• Delivery of ILL free core service
• DDO Document Delivery Online
• LIDDAS with WA University libraries
• DDO replaced with VDX (now OCLC/PICA)
• Implemented in six months - with Go Live
  March 2006
• SLWA is an ISO library - LADD

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Where to From Here?
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QUESTIONS?
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OTHER EXPERIENCES

• National library end user access
• Other libraries experiences?

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WHATS COMING

• Relevance ranked results
• New targets
• Informit e-library
• New Thai databases
• Improvements to enhanced requesting
• More deep linking
• LA Free Search box
• Open Search
• User education tutorial on get?

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RELEVANCE RANKING
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RELEVANCE RANKING

• Demo with results ranked by relevance

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QUESTIONS?
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Lunch

• Reconvene at 1.30 in the main theatre.