Province of Udine Community Initiative Project EQUAL

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Province of UdineCommunity Initiative Project
EQUAL

• SOCIAL INTEGRATION
• Thematic Group
• 24th June 2004

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Just to summarise

• WHAT IS GOOD PRACTICE?
• Criteria for selection
• INNOVATION
• TRANSFERABILITY
• SUSTAINABILITY
• CONSULTATION WITH STAKEHOLDERS

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• Descriptive part
• Propositive part collecting practices
• CASE STUDIES on
• MEDIATION
• Socio-cultural mediation in Portugal
• Community and cultural mediation in Italy
• Advisor role in UK
• INFORMATION
• Radio broadcasting station in Italy
• One-stop shop in Portugal
• Information for newcomers in UK

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THE CULTURAL MEDIATION IN SERVICES

• THE MEDIATOR Who is he/she?
• (1)
• Foreigners with immigration experience
• Good knowledge of the culture and written Italian
  language
• Good knowledge of the culture and social economic
  reality of the own country context
• Good knowledge of the territory and Italian
  reality in which they operate
• Motivation and disposition to social and report
  work
• Personal capacity, empathy and discretion.

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• (2)
• They should be considered in terms of credit
  ,eventual specific formation experience in social
  affairs
• Mediation activity in conversation between
  operator and user
• Activity in office,telephonic counselling for
  immigrants and institutional operators
• Interpretational and accompaniment of immigrants
  in the various structures of the territory
• Translation of forms and other information
  material for immigrants

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• (3)
• Cultural advise for Italian operators
• Studies and research on immigration problematic
• Realization of project and programmes of social
  integration
• public awareness-raising on immigration thematic
• Promotion and animation of multi-ethnic parties,
  seminars and cultural moments
• Collaboration with local institution, social
  institutions and with the association of the
  sector.
• Activity of organizing minors centres

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• THE MEDIATOR Which is his/her role?
• The mediator should be able to guarantee the
  following services
• translation (interpreter)
• cultural orientation (mediator, facilitator)
• translation of official forms
• accompaniment to various services (operator)
• cultural animation
• social insertion

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• How is the service offered to institutions?
• The services should be ensured in the various
  structures frequented by immigrants.The presence
  of the mediator is to ensure dialog in various
  languages.
• The service also include
• A programmed presence
• Occasional presence on phone call
• A telephone interpretation through the
  switchboard which quickly puts you in connection
  with the requesting structure with mediator of
  the language asked for
• The capability of access to the services
• A story of immigration which will be able to
  establish the emotive and culture empathy
  necessary to construct relation in communication
  between mediators and operators
• ()

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• ()
• Inclination to listen and the capacity to
  identify oneself in other people point of view
• To have a good knowledge of the Italian reality
  in which the mediator operates
• High competence in language oral and written
  in mother tongues (knowledge that can be lost if
  away from country of origin for a long time)
• The Italian language at a good level or at least
  as a vehicle language

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• THE MEDIATOR Where does he/she work?
• Central Hospital
• Local health premises
• Listening points (held by Municipality and
  associations)
• Co-operation with specialized associations
  (search for houses, refugees, )

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AIMS OF CULTURAL MEDIATION

• Remove cultural obstacles that hinders
  communication between foreign language users and
  Italian institutions and services
• Promote a more extensive and rationalized use of
  services and Italian institution on behalf of
  foreign uses
• Improve the quality and equity of the
  presentation of services offered to foreign users
• Uphold the social integration of the immigrant
  population in the local community, at regional as
  well as at national level, in social services in
  schools and cultural institutions, in health
  premises and work places
• Promote and sustain actions of cultural and
  social mediation in institutional conflicts
  between immigrant and the Italian institution -
  Identify positive opportunities and ways to
  prevent conflicts and deteriorating of conflict
  as well