Web Based Ordering 2002

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Web Based Ordering 2002
John Fraser
Mark Gannon
Susan Jones
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Initial Status

• "establish a web-site that appears and functions
  as professionally as possible."
• Web group, 2001
• Stage reached in 2001
• Recommended developments

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Possible Developments

• Secure Communication
• Credit Card Authorisation
• Domain Name
• Proper Data Architecture
• More Multimedia Content
• Personalisation
• Less Dependency on Dreamweaver UltraDev
• The Ability to Handle Cookies being Disabled
• More Browser Compatibility Testing
• Purchase of a Merchant ID

• Increase information
• Develop Customer Side
• Better Links
• Further Purchasing Capability
• Better Security for the Site

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Execution

• Nature of Projects
• Initial Plan
• Interim Plan

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Work Breakdown Structure
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Integration
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Programs
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E-Commerce
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Customer Loyalty
EXPERTS
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INTERMEDIATE
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BEGINNERS
1
PROBLEMS
-1
-2
NIGHTMARES
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Task Allocation

• Susan Jones
• Mark Gannon
• John Fraser

• - Team Leader
• - Reinstate site
• - Amend problems on the site
• - Develop a more 'customer centric' site
• - Set up server
• - Credit Card Authorisation
• - Reconnect database
• - Customer Feedback
• - Communication with ERP group

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Susan Jones

• Team Leader
• Team Leader Meetings
• Team Meetings
• CIM Exhibition
• Planning
• Poster
• Liasing
• Report

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Execution

• Cookies
• Domain Name and Firewalls
• Personalisation
• Reconnecting the site
• Developing the site

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The Customer Centric Site
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The Homepage
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The Products Page
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Preview Chess Set
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The Contacts Page
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Chess News
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The Tutorial Page
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John Fraser
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Customer Feedback and Communication with ERP team

• Communication electronically
• Communication
• Use Chat room for internet communication
• Either ICQ or JChatbox

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Communication with Teams Customers

• Selected Jchat over ICQ
• Customise Jchat to CIMchat
• Private messages to other CIM teams
• Communication with Customers

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Feedback using Java Mail

• Java Mail API
• Used for Feedback to Customers
• Feedback for Comformation of the Order
• Quantity
• Number of Products Ordered
• Finish Date
• Feedback to customer using Email

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Java Mail

• Feedback as a statement
• e.g.ltNamegtltOrder NogtltPartgtltQuantitygt
• Or
• Feedback as a Attachment
• File Attachment from the CIM database
• File Attachment created from MS Access

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Mark Gannon

• Merchant ID
• Secure Online Purchasing
• Inputs to ERP Database.

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• What is a Merchant ID?

Enables BCIM do conduct online credit / debit
card transactions

• General guidelines BCIM must meet before applying
  for a Merchant ID
• Payment Service Provider (i.e. e-clear.co.uk)
• Sales forecast
• Method of delivery
• Time span of delivering goods
• Credit Cards Vs Debit Cards
• Good trading history

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• Process of authorising credit / debit cards

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• Keeping track of payments

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• Refunds

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• Establishing Inputs to the ERP Database.

• Identify Tables in ERP Database

• Set up the Data Source Name (DSN)

• Set up JDBCODBC bridge driver

• Create New User Profile Form

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• Identify Tables in ERP Database

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• Setting up the Data Source Name (DSN)

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• Setting up the Data Source Name (DSN)

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• Setting up the Data Source Name (DSN)

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• Setting up JDBCODBC bridge driver

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• Create New User Profile Form

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• Create New User Profile Form

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Recommendations

• Use guides to
• Develop Security
• Purchase Merchant ID
• Acquire Domain Name
• Link to ERP
• Develop Purchasing Capabilities
• Develop Personalisation of Site
• Encourage more Users to the Site

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Conclusion

• Developed from Product Driven site to Customer
  Driven site.
• Aesthetic Developments
• New Pages
• Chat Rooms
• Feedback Methods
• Guides for development

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?
ANY
QUESTIONS