The

1
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(COACHING FOR PERFORMANCE DEVELOPMENT)
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2
COACHING FOR PERFORMANCE DEVELOPMENT
???????????????
PERFORMANCE EVALUATION
COACHING FOR PERFORMANCE
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COACHING FOR PERFORMANCE DEVELOPMENT
PERFORMANCE EVALUATION
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
IF WE CANT MEASURE WE CANT MANAGE IF WE CAN
MEASURE WE CAN MANAGE ????????????????????????
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?????????????????
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT

• Performance Evaluation
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COACHING FOR PERFORMANCE DEVELOPMENT
???????????????????
????????? MANAGEMENT
?????????????APPRAISEE
?????????? APPRAISER
????????????
?????????
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COACHING FOR PERFORMANCE DEVELOPMENT
? PLANNING
?REVIEWING
? TRACKING
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COACHING FOR PERFORMANCE DEVELOPMENT
PLANNING
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COACHING FOR PERFORMANCE DEVELOPMENT
SMART INDICATOR
SPECIFIC
??????????? ??????
MEASURABLE
???????????? (??????/??????/??????????/????)
ACHIEVABLE
????????????????
REASONABLE
??????????
TRACKING
?????????????????????????
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
TRACKING
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COACHING FOR PERFORMANCE DEVELOPMENT
????????????????????
? ?????????? PERFORMANCE CONTROL SHEET ??????????
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COACHING FOR PERFORMANCE DEVELOPMENT
REVIEWING
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???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
TARGET RESULT PERFORMANCE GAP
PERFORMANCE
ABOVE EXPECTATION
???????????????/?????????????????????????????/????
?????
EXPECTATION
??????????????????????????????????????
BELOW EXPECTATION
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COACHING FOR PERFORMANCE DEVELOPMENT
????????????????????
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?????? KPIs
?????? Competencies
????? Development Plan
COACHING TECHNIQUE
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
????????????????????????????
Competency
Process
Results
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COACHING FOR PERFORMANCE DEVELOPMENT
?????????????????????

1. ?????????????? (Performance) ????????? 1
2. ????????????????? (Behavior) ????????? 2

???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
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COMPETENCIES 5 ?????????????? 4 3 ?????????? 2 1 ??????????????
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
???????????/??????????????????????????
???????????????????????????(????????) ??? 360 ????
Leadership 4.4
3.5
4.5
3.8
4.5
4.1
4.0
3.5
4.2
3.0

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COACHING FOR PERFORMANCE DEVELOPMENT
??????????????????????????? 360 ????
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1
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
COACHING FOR PERFORMANCE
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COACHING FOR PERFORMANCE DEVELOPMENT
???????????? COACH ?????

• ??????????????????????????????
• ?????????????
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• ?????? (Positive Thinking)
• ??????????????????? (Analytical Thinking)
• ??????????????????????? (E.Q)
• ???????????????
• ???????????????????

???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
?????????????????? COACHING

• ??????????????????????????????????????????????????
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COACHING FOR PERFORMANCE DEVELOPMENT
??????????????????????????? COACHING

• ??????????????????????????????????????????????????
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??????????????????????????????? (Coaching)
???????????? (Open)
???????????????? (Clarify)
??????????????????????? (Discussion/Conclusion)
???????????????????????????? (Close/Monitoring)
31
??????????????? (Open)
COACHING FOR PERFORMANCE DEVELOPMENT

• ??????????????????????????????????????????????????
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???...?????????? ?????? narongwit_at_peoplevalue.co
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??????????????????? (Clarify)
COACHING FOR PERFORMANCE DEVELOPMENT

• ??????????????????????????????????????????????????
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• 3. ???????????????????????????????????????
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• 4. ?????????????????????????????????????????????
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???...?????????? ?????? narongwit_at_peoplevalue.co
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?????????????????????????????(Discussion and
Conclusion)
COACHING FOR PERFORMANCE DEVELOPMENT

• ?????????????????????????
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???????????????????? (Close)
COACHING FOR PERFORMANCE DEVELOPMENT

• ???????????????????????????????????????????
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
COACHING FOR TARGET SETTING
???????????? (Open)

• ??????????????????????????????????????????
• ????????????????????????????

• ?????????????????????????????????????????????????
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  ?

???????????????? (Clarify)
????????????????????????????? (Discussion and
Agree)

• ?????????????????????????????????????????
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• ??????????????????????????????????

???????????? (Close)
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
COACHING FOR IMPROVEMENT

• ??????????????????????????????????????????
• ???????????????????????????? ????????????????????
  ???????????????????????

???????????? (Open)

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  ???

???????????????? (Clarify)
????????????????????????????? (Discussion and
Agree)

• ?????????????????????????????????????????????????
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• ??????????????????????????????????
• ??????????????????????????????????

???????????? (Close)
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
COACHING FOR REINFORCEMENT

• ??????????????????????????????????????????
• ????????????????????????????
• ????????????????????????????????????????

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• ???????????????????? ????????????????????????????
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???????????????? (Clarify)

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Agree)

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???????????? (Close)
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
COACHING FOR REVIEWING

• ??????????????????????????????????????????
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???????????? (Open)

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???????????????? (Clarify)
????????????????????????????? (Discussion and
Agree)

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???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
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COACHING FOR PERFORMANCE DEVELOPMENT
WORKSHOP

• ???????????????? 4 ?????
• ????????????????? Coaching ?????????????????
• ?????????????????????????????
• ???????? 1 Coaching ???????????????????
  ????
• ???????? 2 Coaching ??????????????????(?????
  ??????????????)
• ???????? 3 Coaching ???????????????(????????
  ????????)
• ???????? 4 Coaching ?????????????????????
• ??????????????????????????????????????????????????
  ?????????????????????????????? ???????????????????

?????????????????????? 4
2 ???????
????????????? 1 ???????
?????????? 15 ????/?????
???...?????????? ?????? narongwit_at_peoplevalue.co
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COACHING FOR PERFORMANCE DEVELOPMENT
???????????????????????????????????????????????
????????????????????/??????????
KEY PERFORMANCE INDICATOR (KPI)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
??????????? KPI
KPI Key Performance Indicator ???????
??????????????????????????????????????????????????
??????????????????????????????????
KPIs ?????????????????
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
??????????? KPI
????????????????????? ?????? ?????????????????????
? ?????????????????????????????? ?????????????????
?????????????????????????? ???????????????????????
??????????????????????? ??????????????????????????
????????
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PMS
??????????????????? KPI ???????????
2.4
2.3
2.2
?????????????????? (KPI)
?????????????? (Performance Indicator)
2.1
???????????? (Objective/Expected Result)
??????????? (Key Result Area)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
??????????????????? KPI ???????????
2.1
??????????? (Key Result Area)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
?????????????? (Key Result Area)

1. ??????????????????????????????????????????
2. ??????????????????????????????????????????????????
   ??
3. ????????????????????

???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
??????????????????? KPI ???????????
2.2
2.1
???????????? (Objective/Expected Result)
??????????? (Key Result Area)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
????????????????????????????????
????????????????????????????????????????
??????????????????????? ??????????.....
?????? (QUANTITY) ?????? (QUALITY) ???????????????
?(COST/EXPENSE) ????/?????????(TIME/DELIVERY) ????
??????? (SAFETY) ??????????? (ACCURACY) ??????????
? (SATISFACTION)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
??????????????????? KPI ???????????
2.3
2.2
?????????????? (Performance Indicator)
2.1
???????????? (Objective/Expected Result)
??????????? (Key Result Area)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
???????????????????????
??????????????????????????????????????????????????
??????????????????? ?????????????????????????????
????????????.....
???????????/?????? ???????/????????? ???????? ????
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PMS
??????????????????? KPI ???????????
2.4
2.3
2.2
?????????????????? (KPI)
?????????????? (Performance Indicator)
2.1
???????????? (Objective/Expected Result)
??????????? (Key Result Area)
???...?????????? ?????? narongwit_at_peoplevalue.co
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PMS
????????????????????????????? (KPI)
????????????????????????????? (KPI)
???????????????????????? 3-7 ???
?????????????......
? ??????????????????????????????????? ?
???????????????????????????????????? ?
???????????????????????????????????????
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PMS
WORKSHOP
????????????????????????????????????
1.????????????????????????????????????????????????
? 2.?????????????????????????? (Key Performance
Indicators) 3.????????????????????????? Flip
Chart 4.????????????????????
1 ??????? 45 ????
????????????? 45 ????
?????????? 15 ????/?????
55
PMS
??????????????????? KPI
????????/???????????
????????????
?????????????? (PIs)
KPIs
???...?????????? ?????? narongwit_at_peoplevalue.co
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??????????????????????????????????
PMS
???????/??????????? ???????????? ?????????????? KPI
??????????????? ????????????????????? ?????????????? ?????????????????????? ??????????????? ???????????????????? ??????????????????????? ?????????? ?????????????????????? ????????????????????? ?????? ???? ???????????????????? ??????????????? ???????????????????????????????????????? ????????????? ?????????????????????????? ?????????????????????????/??? ?????????????? Customer Survey ?????????????????????????????? ????????????????????????? / /
???????????? ??????????????? ????????????????????????? ????????????????? ???????????????????? ?????? ???? ???????????????????? ?????? ???????????? ????????????? ?????????????????????????? ????????????????????????? ?????????? ?????????????? Customer Survey / / /
????????? ??????????????? ????????????????? ?????? ?????? ??????????????????? ??????????????????????????? ?????????????????? ???????????????????????? ????????????????????? ??????????????????? ????????????????????????? ???????????????????? ???????????????? ?????????????? Customer Survey ?????????????????????????? ?????????????????????? ??????????????????????????? ???????????????????????????? ??????????????????????????????????????????? / /
57
???????????????
58
PMS
???????????
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