Personalising Services in Richmond

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• Personalising Services in Richmond
• Simon Stockton

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Drivers for change

• Direct Payments
• In Control Total
• CSED Business Process Redesign
• Putting People First

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The Vision

• Everyone with social care needs in Richmond
  enabled to direct their own care and lead the
  best possible quality of life
• Stronger communities with disabled and older
  people valued and participating as equal citizens
• Carers unique needs valued and recognised
• Council resources allocated in a fair and
  transparent way
• Meaningful contact with Council staff with
  minimum intrusion into peoples lives

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Future Model of support
Residents in Need
Advice and Information

Social Work Assessments
Council Funded Individual / Personal Budget
Self Funders
Individual Direct
LA held Service Fund OR Payment () OR
budget
OWN RESOUCRES
HELP TO BUILD A SUPPORT PLAN
HELP TO NAVIGATE MARKETPLACE AND SECURE SERVICES
ADVICE AND SUPPORT IF THINGS GO WRONG
QUALITY SERVICES DELIVERED DIRECTLY
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Transformation process

• Staged implementation from October 07
• Avant Garde practitioners
• Building Partnerships with ULOs (ODI) - RIBS,
  Experts by experience
• Co-developing Operating model (CSED)
• Refine Business case (CSIP)
• Inclusive Workstreams and Governence
• Learn by doing as well as planning

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Key Challenges

• Whole system transformation
• Cultural change
• Financial sustainability
• Leadership
• Commissioning / De-commissioning
• Supporting self funders
• Capturing change

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Self Funders

• Advice info and guidance
• Follow up
• Value to the individual

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What will success look like?

• Increase in DPs / IDPs / Trusts
• A tangible increase in control for people
  receiving commissioned services
• Flexibility
• Portability
• Accountability
• Increase in independent brokerage and support
• Services co-designed and delivered with key
  partners
• Market development follows change in customer
  preferences
• Increase in peer support roles at operational
  and strategic levels
• Focus on the most disempowered e.g. people in OOB
  residential care?

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The Invacar
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