Motivating Job Performance

1
Chapter 13

• Motivating Job Performance

2
Motivating a Diverse Workplace

• Flexible Work Schedules
• Flextime
• Permanent part-time
• Job sharing
• Family Support Services
• The 1993 Family and Medical Leave Act

3
Norsk Hydro
Balancing Family, Career, and Productivity
4
Managing Diversity
Self-actualization Needs
Robert Lopatin
Esteem Needs
Love Needs
Safety Needs
Physiological Needs
5
The Global Manager
Culturally Adapting Self-Managed Teams in Mexico
6
Goal Setting

• Defined as the process of improving individual or
  group job performance with formally stated
  objectives, deadlines, or quality standards.
• Goal effectiveness is enhanced by specificity,
  difficulty, and participation
• Participation in the goal setting process gives
  personal ownership of the goal
• Goals direct attention to a specific target,
  encourage effort, encourage persistence, foster
  the creation of strategies and action plans
• Must have adequate and thorough feedback to
  achieve goals

7

• Herzbergs Two Factor Theory
• Satisfied Employee
• Motivated from within to work harder.
• Experiences Satisfiers
• Opportunity for achievement
• Receive recognition
• Promotion possibilities
• Work itself is the key to satisfaction and
  motivation.

8

• Herzbergs Two Factor Theory
• Dissatisfied Employee
• Is not self-motivated
• Experiences Dissatisfiers
• Complains about job context
• Unhappy with administration
• Salary problems
• Personal Problems
• Need to either be challenged or find a new line
  of work.

9
Goal Setting

• Defined as the process of improving individual or
  group job performance with formally stated
  objectives, deadlines, or quality standards.
• Goal effectiveness is enhanced by specificity,
  difficulty, and participation
• Participation in the goal setting process gives
  personal ownership of the goal
• Goals direct attention to a specific target,
  encourage effort, encourage persistence, foster
  the creation of strategies and action plans
• Must have adequate and thorough feedback to
  achieve goals

10
Motivating a Diverse Workplace

• Flexible Work Schedules
• Flextime
• Permanent part-time
• Job sharing
• Family Support Services
• The 1993 Family and Medical Leave Act