Adaptive Workflow to Support Knowledge Intensive Tasks

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Adaptive Workflow to Support Knowledge Intensive
Tasks

• Ann Macintosh
• AIAI
• The University of Edinburgh
• http//www.aiai.ed.ac.uk/

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Knowledge Assets are
Knowledge
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Knowledge Management is
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The Processes are
acquiring capturing creating discovering, etc
using enacting executing exploiting, etc
appraising evaluating validating verifying, etc
communicating deploying disseminating sharing, etc
compiling formalising standardising explicating,
etc
evolving improving maintaining refreshing, etc
storing securing conserving retaining, etc
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Knowledge Management Enablers are
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IT enablers for

• Index to off-line knowledge (pointers to people,
  external documents, etc.)
• On-line text-based repository
• natural language techniques, ...
• Structured text
• Document Databases, SGML/XML, ...
• Explicitly engineered knowledge
• Knowledge engineering, Knowledge discovery, ...
• Intelligent workflow

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A Workflow Solution

• Objective
• help people use, and manage, an organisational
  memory
• Scope
• an interlingua for the disparate elements
• a communication infrastructure
• task-based process management

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Integration requires

• Common terms for interchanging
• ontology
• Enterprise, Capability, Process
• Common communication model
• agents
• Common communication language
• KQML
• An overview of what the user wants to do
• task manager

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Adaptive Workflow

• Enriched representations of processes
• Support to capture and maintain knowledge
• Support for knowledge-based decision making
• Aids to synthesise plans and schedules
• Aids to select appropriate resources
• Aids to execute processes
• Aids to replan and fix problems during execution
• Support for adaptive and dynamic work

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Adaptive Workflow supporting knowledge intensive
tasks
u s e r s