BPR

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BPR QIS

• Perception of Quality, Process and Services

By
Vatsal Shah Consultant Trainer Pragmatic
Consultancy www.pragmaticconsultancy.in
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Business Process Re-engineering

• The Business Process Reengineering is a complete
  life cycle approach. This provides the scope for
  problem identification and also solutions to
  implement the successful business operations.
• The fundamental rethinking and radical redesign
  of the business systems to achieve the dramatic
  improvements in critical and contemporary areas
  such as cost, quality, service and speed.

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What is BPR?

• Fundamental rethinking of processes derived from
  concept of Innovation
• Emphasize customer satisfaction
• Focuses on Effectiveness and Efficiency
• Uses performance improvement programs and problem
  solving techniques
• It is a team work
• Fine tunes (Replace) way of working, not people
• Uses IT/ ITES at optimum to achieve edge
• Provides ease in decision making at each level
• It is for all levels of management and requires
  support from TOP

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Why When BPR?

• When company facing tough competition and wants
  to stay ahead
• When require more flexibility, quality, speed,
  better services, customer satisfaction at low
  cost
• When new VISION and STRATEGY required
• Current processes and way of working is outdated
• Strategic objectives seems unreachable and
  unreasonable
• Drastic change in market share
• Change in industry
• Heavy changes and Innovations in technology

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BPR Steps
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How to implement BPR?

• Ingredients required
• Vision
• Skills
• Incentives
• Resources
• Action plan

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Who carries BPR?

• All in company
• All connected with company

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Management Innovation Vs. Product Innovation

• Management Innovation is rethinking and
  restructuring of Organization itself
• Requires enquiry within
• To go on next level
• Targeted towards achieving vision and customer
  satisfaction
• Transformation of how, why, when and what of
  organization

• Product Innovation is upgrading current product
  or making new products
• Requires survey outside
• To provide new products
• Targeted towards satisfying short-mid term
  business goals
• Transformation at a product level

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Case Study

• Leading IT company in Ahmedabad working on
  business processes re-engineering for eBusiness
  Model which covers IT systems, business
  development, marketing, order processing,
  customer care, business association, etc.
• State Transition
• Actions Alignment from Top, Definition of
  Strategy, Setting processes, Automation of
  software, Creation of processes, Training people,
  setting MIS, periodic review.
• Out come Business increase by X in 1st Quarter
  itself

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Quality Information Systems
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What is QIS (MIS)

• MIS is an integrated, user-machine system for
  providing information to support managerial,
  operational and decision-making functions in an
  organization.
• A set of human and capital resources within an
  organization which is responsible for the
  collection and processing of data to produce
  information which is useful to all levels of
  management in planning and controlling the
  activities of an organization
• According to Barry Cushing

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MIS (Role play at each level)
MIS for Strategic and Planning level and Decision
making
MIS for Tactical Planning and Decision making
Business Organization
MIS Operational Planning, Decision making and
Control
Real Time Transaction Processing and Inquiry
response
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MIS Characteristics

• Management Oriented
• Management Directed
• Integrated system
• Common Data flow
• Planned Information system
• Subsystem concept
• Common Database
• Flexibility
• Ease in reporting
• Control and Quality mechanism

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Why MIS Purpose

• Enhance effectiveness and efficiency
• Create entry barriers for competitors
• Helps in DSS and EIS
• Encourage business value chain
• Satisfy customers with CTQ (Critical to Quality)
• Strengthen the organizational PR
• Enhance current products, services, processes and
  develop innovative ideas for each on regular
  basis
• Maintain and information database about customers
  and operations
• Global expansion
• Great control in business process
• Integrate each business function like account,
  finance, hr, marketing and operations

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Productivity People Process System
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Functions and Family of MIS

• Business Functions
• Accounting Information Systems
• Financial Information System
• Human Resource Information System
• Marketing Information System
• Operations Information System
• Other Functions
• Transaction Processing System
• Decision Support System
• Executive Information System

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Thanks

• BPR and MIS is a need to stay
• ahead in competition. It is a
• change in way of working, not
• changing people and it is target
• towards achieving optimum.
• Reengineering has a greater
• chance of success if it is viewed
• as leading to growth and
• value creation.
• Vatsal Shah (99240 68585)

Pragmatic Consultancy www.pragmaticconsultancy.in