The following slides describe installation and troubleshooting procedures for the 46xx series IP Tel

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The following slides describe installation and
troubleshooting procedures for the 46xx series IP
Telephones.These slides were presented at a
tech transfer presentation for service and
support technicians.
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46xx IP Telephone Service/SupportTech Transfer

• Rob Mitchell
• Avaya IP Telephone Integration Manager
• October 11, 2000

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46xx IP Telephone Agenda

• Hardware Functionality Review
• Pre-Installation Issues
• Telephone Installation
• What Could Possibly Go Wrong?

4
46xx IP Telephone R1 Hardware

• Family of 3 IP telephones (4624, 4612, 4606)
• Requires DEFINITY R8.4 (R9 for Native Support)
• Two-line LCD display
• Full duplex speakerphone
• 10/100BaseT Ethernet connection
• Integrated shared Ethernet hub
• Audio codecs supported include G.711, G.729A and
  G.729B (G.723.1 and G.723.1A later)
• Audio levels fixed at international TIA 810
  standard for IP phones (requires Media Processor
  board)

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New 4624 style

• 2x24 display
• 4 softkeys
  Menu, Exit, Left Arrow (lt), Right
  Arrow (gt)
• 24 programmable line appearance / feature buttons
• 8 fixed feature buttons (Speaker, Mute, Hold,
  Transfer, Conference, Redial, Volume Up Down)
• Message waiting indicator, DSS connector

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New 4612 style

• 2x24 display
• 4 softkeys
• Menu, Exit, Left Arrow (lt), Right Arrow (gt)
• 12 programmable line appearance / feature buttons
• 8 fixed feature buttons (Speaker, Mute, Hold,
  Transfer, Conference, Redial, Volume Up Down)
• Message waiting indicator

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New 4606 style

• 2x16 display
• No softkeys
• 6 programmable line appearance / feature buttons
• 8 fixed feature buttons (Speaker, Mute, Hold,
  Transfer, Conference, Redial, Volume Up Down)
• Message waiting indicator

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46xx IP Telephone R1 Firmware

• Provides same feature functionality of 6400
  series DCP sets
• Uses dual-connection architecture introduced by
  soft-phone in R8
• One connection for audio stream via H.323
• One connection for CCMS/DCP signaling
• Later release provides SNMP MIB for
  serviceability
• Standard MIB-II
• Custom MIB

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46xx IP Telephone Agenda

• Pre-Installation Issues
• Network Configuration
• DHCP/TFTP Server Administration

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Network Configuration(sample)
Remote Location A
IP600 with Media Processor Board
T1 for Local Service
DEFINITY Remote Max
C-LAN
Direct T1 (Private Line)
PC
DHCP Server
TFTP Server
DHCP Server
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Network ConfigurationIssues

• DHCP/TFTP servers and application software
  installed (customer responsibility)
• Routers/Servers administered for IP Phones
• IP addresses for Servers, C-LAN, IP Phones
• Extension Numbers for IP Phones
• Script and Application Files

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46xx IP Telephone Agenda

• Pre-Installation Issues
• Network Configuration
• DHCP/TFTP Server Administration

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DHCP/TFTP

• Phone DHCP Server TFTP Server
• DHCPDISCOVER?
• ? IP Addresses
• (TFTP, C-LAN,
• Phone), Ext., options
• RRQ ??????????
• (Read Request)
• ?????????? Script ID
• Need update?????????? ?????????? Application
  file

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Post-DHCP/TFTPRegistration/Admission/Status

• Phone DEFINITY
• Null Gatekeeper Request (GRQ) ?
• ? Gatekeeper Reject (GRJ)
• (terminalExcluded)
• (Manually entered Ext. Password) ?
• ? Gatekeeper Confirm (GCF)
• Registration Request (RRQ) ? ?
  Registration Confirmation (RCF)

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• Sample Upgrade Script File
• IF MODEL SEQ 4624D01A GOTO BIGSETS
• IF MODEL SEQ 4612D01A GOTO BIGSETS
• IF MODEL SEQ 4606D01A GOTO SMALLSETS
• GOTO END
• BIGSETS - NOTE THIS IS ONLY AN EXAMPLE
• SET APPNAME 4624_000301.BIN
• GOTO END
• SMALLSETS - NOTE THIS IS ONLY AN EXAMPLE
• SET APPNAME 4606_000301.BIN
• END

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DHCP/TFTP Admin

• DHCP/TFTP servers and application software
  installed (customer responsibility)
• DHCP/TFTP Admin covered in Web-based LAN
  Administration for VoIP
• Default Upgrade Files and Application Files
  available for download on Avaya website
• Exact site(s) To Be Determined, based from
  support.avaya.com

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46xx IP Telephone Agenda

• Telephone Installation
• DEFINITY R9 Administration
• Phone Installation with Dynamic Addressing
• Phone Installation with Static Addressing
• Other Options

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Release 9 Native SupportAdministration

• Three new station types (4624, 4612, 4606)
• Requires IP Stations field on customer options
  form set to y
• Port field (display only) defaults to x when a
  station is not registered
• Multimedia Mode field defaults to enhanced
• Administered stations displayed on list of
  administered multi-media ip-stations
• Does not require IP Softphone set to y

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Release 9 Native Support4624 Administration

• Station form for type 4624 modeled after type
  6424D
• Layout of the 24 programmable feature buttons is
  different
• Button Assignments (page 3) are 6x2 instead of
  4x2
• Feature Button Assignments (page 4) are 6x2
  instead of 16x1
• Unpopulate-able Expansion Module or Data
  Option fields

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Release 9 Native Support4612 Administration

• Station form for type 4612 modeled after type
  6424D
• Layout of the 12 (versus 24) programmable feature
  buttons is different
• Button Assignments (page 3) are 6x2 instead of
  4x2
• No Feature Button Assignments provided
• No Expansion Module or Data Option fields

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Release 9 Native Support4606 Administration

• 4606 modeled partially after both 6402D and
  6408D
• No softkey button assignments (like 6402D)
• 2x16 character display (like 6402D)
• 6 programmable feature buttons (more like 6408D
  than 6402D)
• Button Assignments (page 3) are 3x2
• Two-way speakerphone (like 6408D)
• No Data Module field

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Release 9 Native SupportOther Administration

• Add support for 46xx terminals on other screens
• Terminal parameters
• Add 4600 to 6400/607A1 form
• Audio parameters fixed - not downloadable
• System-Parameters County-Options
• 64/84xx Display Character Set changed to
  Display Character Set
• System-Parameters Features
• Add 4600 to Date Format on 607/6400 Terminals
  and On-hook Dialing on 607/6400/8400 Terminals

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Release 9 Native SupportRegistration / Call
Control

• Same registration procedures as with IP softphone
• Named registration and authentication via
  DEFINITY
• Registered stations use up IP station capacities
• Registered stations displayed on list of
  registered multi-media ip-stations
• Registered stations have virtual port address
• Dual-connection architecture from R8
• One station extension for audio channel
• One station extension for signaling channel

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Release 9 Native SupportMaintenance

• Same maintenance objects and tests as those of IP
  softphone
• DIG-IP-STN (Digital IP Station) for signaling
• H323-STN (H.323 IP Station) for audio
• Same maintenance commands as those of IP
  softphone
• Ping
• Trace-route
• Status station
• Message Sequence Trace

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46xx IP Telephone Agenda

• Telephone Installation
• DEFINITY R9 Administration
• Phone Installation with Dynamic Addressing
• Phone Installation with Static Addressing
• Other Options

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IP Telephone Installationwith Dynamic Addressing

• 1. Plug phone in, display will show

Restarting...
(Only after manual reset)

Initializing...
Loading... ....
Starting...
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IP Telephone Installationwith Dynamic Addressing

• 1. Plug phone in, display will show (continued)

Negotiate LAN Speed. Press for Static
Addressing.
Timer counts as DHCP negotiated. Press for
Static Addressing.
Ping counts as TFTP negotiated at IP address
displayed.
Upgrade script file being downloaded, and KB
counted.
2. Subsequent screens depend on app file in phone
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IP Telephone Installationwith Dynamic Addressing

• 2a. If none (e.g. first installed), or old file

Application file being downloaded, and KB counted.
Application file being stored in local memory,
age and time counted.
Saving to flash n, 0 secs
3. After above, or if current file is valid,
proceed with DEFINITY registration
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IP Telephone Installationwith Dynamic Addressing

• 3. DEFINITY Registration

Extension is blank at initial boot-up. Use
dialpad to enter new ext., to clear current
data.
Extensionnnnnnn OK New -_
Password is blank at initial boot-up. Use
dialpad to enter password from Security form.
Asterisks mask entry. Use to clear current
data.
4. If no error message, can verify registration
by dialtone after going off-hook
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46xx IP Telephone Agenda

• Telephone Installation
• DEFINITY R9 Administration
• Phone Installation with Dynamic Addressing
• Phone Installation with Static Addressing
• Other Options

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IP Telephone Installationwith Static
Addressing(NOT Recommended)
Note Left-hand side displays represent 2x24
displays on 4624 and 4612. Right-hand
side displays represent 2x16 display on 4606.

• 1. Plug phone in, display will show

2. Press hold 2 3 3 7 (2337ADDR,holdHold
button)
Phonennn.nnn.nnn.nnn New -
3. Enter IP address for phone, followed by
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IP Telephone Installationwith Static Addressing
4. Enter IP address for C-LAN board, followed by

5. Enter C-LAN Port Number, followed by
6. Enter IP address for router, followed by
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IP Telephone Installationwith Static Addressing
7. Enter IP subnet mask in use, followed by
8. Enter IP address for TFTP server, followed by

9. Press , confirmation appears, go to
Registration.
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46xx IP Telephone Agenda

• Telephone Installation
• DEFINITY R9 Administration
• Phone Installation with Dynamic Addressing
• Phone Installation with Static Addressing
• Other Options

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Other Local AdminOptions

• Invocation Mnemonic Procedure
• hold 2337 ADDR ADDRess programming
• hold 767 QOS Quality Of
  Service
• hold 7766 SSON Site-Specific Option
  No.
• hold 468 INT Hub INTerface
  enable/disable
• hold 8439 VIEW VIEW current
  values
• hold 73738 RESET RESET phone or to
• 
  defaults
• hold 8378 TEST Initiate self-TEST

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46xx IP Telephone Agenda

• What Could Possibly Go Wrong?
• During Installation
• During Operation

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IP Telephone InstallationTroubles (not
exhaustive)

• Phone display/buttons not lit
• Check power supply, power cord length (for
  international), self-test
• Installed normally, but no dial-tone
• Dynamic addressing check volume, power,
  connection to switch (feature button?), then
  self-test
• Static check ADDResses for accuracy, verify with
  LAN administrator, then check volume and
  self-test
• Mis-entered data during static addressing
• to clear current value, or continue on, save
  data, and start again, saving valid data with

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IP Telephone InstallationTroubles (not
exhaustive)

• Error messages displayed during installation
• System busy resource unavailable
• IP Address in use by another IP address
  conflict
• filename Cannot save Phone cannot save app
  file (e.g. corrupted file)
• Checksum error Error in saving app file
  (phone will reset itself)
• Extension Error Invalid DEFINITY RAS
  extension
• Extension in Use duplicate extension (maybe!)
• Password Error Invalid DEFINITY RAS password
• Undefined Error who knows?

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46xx IP Telephone Agenda

• What Could Possibly Go Wrong?
• During Installation
• During Operation

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IP Telephone OperationalTroubles (not exhaustive)

• Audio Quality - the major anticipated problem
• Echo swap CO trunk Trunk Termination parameter
  (note not all analog trunks have Echo
  Cancellation)
• Jitter (mis-assembled packets)/Latency(delay)/
  Clipping (dropped packets) contact LAN
  administrator, check cabling (need CAT 5)
• TFTP application terminates, and begs for
• Short-term re-start it
• Longer-term Avaya looking into licensing an app
• Phone was moved, and no longer works
• Have LAN Administrator re-examine server
  addresses (e.g. improper DHCP server assigned).

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IP Telephone OperationalTroubles (not exhaustive)

• Network was moved phone no longer works
• Have LAN Administrator re-examine server
  addresses
• Speaker does not work
• Check switch admin to ensure Speaker not turned
  off
• Phone does not ring (4612 or 4624)
• Use Menu to access RngOf (Ringer Off) feature
  downward triangle means the feature is off. Then
  check volume, self-test.
• Echo, noise, or static when using headset, but
  handset performance is acceptable
• Verify M12LU(Preferred) or 3124-HIC adapters in
  use