www'mywebcalls'co'uk

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Mywebcalls VoIP Overview
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• VoIP is Voice over Internet Protocol
• Converts voice into data packets
• No different to making a standard telephone call
  except the call is made over the Internet
• Requires a suitable Internet connection to make
  calls over
• ADSL MAX
• SDSL
• Leased Line
• Not suitable for dial-up customers!

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• VoIP Benefits
• Cost (low call rates, free calls to other TC
  VoIP connections, inter-site)
• Cost (one connection, no extra lines,
  convergence)
• Flexibility (Multiple offices, home/remote
  workers)
• No ongoing maintenance contracts or costly
  upgrades
• No need for expensive overhaul of new equipment
• Plug and play service (ATA device)

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• VoIP Benefits
• Telecomplete have recently joined Xconnect
• The worlds largest VoIP peering service
• All mywebcalls users can now experience free
  calls to other mywebcalls users and to all users
  of the Xconnect member companies
• Over 400 companies worldwide are part of the
  alliance
• Represents millions of VoIP subscribers

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VoIP FeaturesCategorised into the following
scenarios

• PC to PC
• PC to Phone
• Device to Phone using an ATA
• Hosted IP PBX
• SIP Trunk

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• Hosted PBX
• Typical features include-
• Caller ID
• Voicemail voicemail to email
• Internal number dialling
• CLI modify/hide
• Hunt group
• Hunt group timeout
• Choice of an 0845 number

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• Hosted PBX
• PBX service hosted on a Telecomplete server
• Provides traditional PBX features
• No PBX hardware required
• No monthly PBX maintenance contracts
• No costly upgrades to service
• Quickly updated, amended and administered
• Can be deployed for remote offices, International
  office locations

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• Hosted PBX
• Managed and operated by Telecomplete
• Ideal for the typical SME
• Can be deployed for remote offices,
  International office locations, home workers
• Anybody looking to reduce their total telecom
  spend, hardware and call rates
• Attractive - low cost setup and low ongoing
  charge

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• SIP Trunk
• Simple and easy to setup
• Designed for customers who already have an IP
  enabled PBX in place
• All outbound calls will route over IP
• No need to change/port their incoming number
• No need to change existing telephones
• Requires suitable Internet connection
• Partners can still provide their own WLR or CPS
  service
• Captures all aspects of the customers call profile

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VoIP ProtocolsH323 and SIP

• H323
• ITU based
• First protocol used for VoIP
• Not originally designed specifically for VoIP
• High overhead costs - superseded by SIP
• SIP
• IETF based
• Has become the standard of choice in the industry
• Supports more than voice (instant messaging)
• Wide range of devices ATAs, IP Phones, Soft
  phones
• Used by Mywebcalls/TC

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• VoIP Codec What is it?
• Acronym that stands for "compression/decompressio
  n
• Essential part of VoIP
• Codecs are used to convert an analogue voice
  signal to a digitally encoded version.
• Codec will compress the information. The
  compression level varies between codecs
• Codecs vary in the sound quality and the
  bandwidth required
• VoIP equipment will negotiate which codec to use
  unless specified

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• VoIP Codecs - Continued
• There are many codecs that can be used.
• Not of all them are used.
• Telecomplete use the following codecs for our
  VoIP service
• G.711
• Wide scale support
• The best quality codec
• Uses 64Kbps

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• VoIP Codecs Continued
• G.723
• Widely used codec
• Excellent voice quality
• 6.3Kbps
• G.729
• Not widely supported
• Requires additional licensing
• Good speech quality
• Uses only 8Kbps

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• VoIP Quality
• In the early days of VoIP poor voice quality was
  laid against the technology
• Not enough bandwidth to carry the traffic
• Poor compression
• Inaccurate Network design
• Users somewhat wary of adopting the technology
• Drawbacks have now been overcome
• Call quality (with the right network) as good as
  PSTN
• Higher bandwidth solutions available
• More understanding of compression and protocols
• Convergence of voice, data and video

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VoIP Equipment
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ATA Device
Simply connect your existing telephoneSimple
plug and talkConverts analogue into IP (VoIP)No
software required to be installedInternet
connection requiredLifeline option also
available
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IP Phone
Excellent range of VoIP phonesFeature richHead
set compatibleFully managed and configured by
TelecompleteSimply plugs into an existing
network via Ethernet
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• Softphone
• Software that is installed on a PC
• Enables customers to make telephone calls using
  their PC.
• Simple to use, easy to install
• Users dial using the keyboard or the number pad
  on screen
• Ideal for
• Home workers
• Mobile workers
• Travelling abroad
• Small branch offices

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• Softphone
• Numbers can be stored in the programs phonebook
• Double click on the entry to make the call
• Call history can be seen at the touch of a
  button
• Small file size, easily downloaded
• Runs on Windows 2000 and XP only
• Microphone and speakers required or ideally a
  headset

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• Mywebcalls Advantages
• Own UK pan-European network
• 7 years experience
• Over 270 International partners using our VoIP
  service ranging from Iraq to Mexico
• Over a billion VoIP minutes switched
• Excellent quality
• Low VoIP call rates
• Ease of use, simplicity
• Management console for resellers
• Branding (white label) appear independent
• SIP
• Fully managed services

www.mywebcalls.co.uk