Sheffield International Venues

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Sheffield International Venues

• 1991 WORLD STUDENT GAMES
• PONDS FORGE ISC, DON VALLEY STADIUM, SHEFFIELD
  ARENA, HILLSBOROUGH LEISURE CENTRE
• 2000 GOLF (3), SHEFFIELD CITY HALL, CONCORD
  SPORT CENTRE
• 2003 ICE SHEFFIELD

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Sheffield International Venues

• 2004 ENGLISH INSTITUTE OF SPORT SHEFFIELD
• 2007 WESTFIELD SPORTS CENTRE
• 2008 STAVELEY (CATERING)
• 2008 TAPTON GOLF COURSE
• FUTURE - ???????

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Sheffield International Venues

• 1500 EVENTS
• BRITISH SWIMMING CHAMPIONSHIPS (TODAY)
• WORLD CHAMPIONSHIP BOXING
• GRAND PRIX ATHLETICS
• BRITISH ICE SKATING CHAMPIONSHIPS
• EUROPEAN ATHLETICS TRIALS
• SHEFFIELD EAGLES
• ROTHERHAM UNITED FOOTBALL CLUB
• SHEFFIELD SHARKS
• SHEFFIELD STEELERS

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Sheffield International Venues

• NOT JUST SPORT
• CONCERTS RED HOT CHILLI PEPPERS, ROLLING
  STONES, U2 (Aug 20)
• DINNER DANCES e.g. CHAMBER AWARDS (1100
  ATTENDEES)
• CONFERENCES, MEETINGS ETC, ETC, ETC

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Sheffield International Venues

• QUEST 3 Excellent ratings
• FLAME AWARD 4 consecutive years
• CONTINUOUS IMPROVEMENT of FACILITIES and SERVICES
• SUCCESS DUE TO STAFF
• c. 700 CONTRACTED
• MANY OCCASIONALS

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Sheffield International Venues

• BUSINESS PLAN
• PERFORMANCE REVIEWS
• TRAINING PLAN

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Sheffield International Venues

• VERY FORTUNATE COMMITMENT, RESOURCE, BUDGET(S),
  TIME
• STATUTORY DOOR OPEN STUFF - NPLQ, FIRST
  AID, HS, FOOD HYGIENE
• EXTRA
• INTERNAL v EXTERNAL

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Sheffield International Venues

• REQUIREMENTS FROM PROVIDERS
• QUALITY
• FLEXIBILTY
• UNDERSTANDING
• REASONABLY PRICED

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Sheffield International Venues

• EXAMPLE
• CUSTOMER SERVICE INITIATIVE
• NVQ LEVEL 3 RECEPTION (80 STAFF)
• SESSIONS AT ALL TIMES, ALL DAYS
• ASSESSMENT WHEN WE WANT
• TAILORED TRAINING
• FREE
• EVOLUTION TRAINING

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Sheffield International Venues

• NSA
• QUALITY
• FLEXIBILITY
• WORK WITH EMPLOYERS
• BUDGET PURCHASING POWER

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Sheffield International Venues

• HARD TIMES GETTING HARDER
• c. 55K FREE TRAINING THAT WE WANTED
• COMMITMENT TO NSA AS THE WAY FORWARD