Maintenance Efficiency

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Maintenance Efficiency Cost
Effectiveness Initiative
MQA Peer Exchange October 12, 2004
Robert M. Peda, P.E. Director, Bureau of
Maintenance Operations, PennDOT
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The Mission

• Reduce Expenses through Improved Efficiency
• Continue to provide a seamless level of service
  to the public
• Lower Cost of Operations and Improve Efficiency
• Redirect available funds and labor to improve
  roadways
• Use more of the available funds to repair roads
  and bridges
• Lower the average age of equipment to improve the
  efficiency of Department Force Work
• Redirection of labor hours gained from improved
  efficiency
• Proactive Management of Maintenance Programs
• Measure, Measure, Measure! High visibility of
  results Accountability Continuous Improvement

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How does MECE connect with the Governors
Initiatives for PennDOT?
Well maintained Highways and bridges are a key to
the efficient and effective delivery of services
and goods.

• Project Delivery
• Economic Stimulus
• Management and Productivity
• System Preservation

The MECE Initiative
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MECE Steering Committee Recommendations

• Total of 93 Recommendations
• District Executives Selected Top 10 Priority
  Initiatives
• Buy-in from Executive Management
• Support of AFSCME
• Current Focus on Top 10

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Top 10 MECE Initiatives
1 -

• County Maintenance Measurement Tool (CMMT)
• Electronic Winter Materials Management Program
• Fleet Optimization
• Department Rental Winter Trucks, Agility
  Light Vehicles, Other Core Equipment
• Planning and Scheduling
• Budget Resource Balancing Methodology,
  Maintenance Manual Chapter 3 Training
• Update the Managing Highway Maintenance Modules
• Assess and Improve the Current Maintenance
  Training Structure
• Develop a Training Program for Pavement
  Management Practices
• Develop and Provide Access to Summary Reports
  Used to Assess Performance and Efficiency
• Issue a Revised State Vehicle Assignment Policy
• Update and Issue Maintenance Staffing Guidelines
  and Develop a Model County Non-PMO Structure

2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
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Maintenance Efficiency Cost Effectiveness
Initiative
M.E.C.E. County Maintenance Measurement
Tool(CMMT)

• Todays Discussion

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CMMT Objective
MECE

• To develop a County Maintenance Measurement Tool
  that will establish standard measurements and
  criteria for core maintenance business functions.

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History of PENNDOT Measures
MECE

• Redbook (1970s to 1980s)
• County Accreditation (1980s)
• Highway Pride (1993-96)

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Core Maintenance Functional Areas
MECE

• Efficiency
• Planning
• Quality
• Equipment
• Winter Services
• Safety
• Materials Management
• Customer Service
• Environmental Quality

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1. Efficiency (1 Measure)

• Maintenance Activity Cost Effectiveness
• To improve maintenance efficiency and cost
  effectiveness and identify best practices through
  comparative analysis.

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2. Planning (3 Measures)

• Plan Adherence
• To determine the degree of management control
  over production in the top ten maintenance
  activities by man-hours.
• Payroll QA
• To measure the completion of the MORIS Highway
  Payroll as outlined in the Highway Foremans
  Manual.

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3. Quality (3 Measures)

• Work Zone Traffic Control QA
• Department Force work zones meet the minimum
  requirements established by regulation, policy,
  procedure and directive.
• Maintenance Activity QA
• To assure that the quality of work performed in
  selected activities by Department Forces meet the
  minimum quality standards.

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4. Equipment (3 Measures)

• Equipment Optimization
• To ensure the effective and efficient utilization
  of all maintenance equipment.
• Equipment Preventive Maintenance QA
• To assure that all applicable preventive
  maintenance policies are adhered to and that the
  Departments fleet is properly maintained.
• County Maintenance Shop Efficiency
• To measure the efficiency and cost effectiveness
  of the County Maintenance shop activities.

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5. Winter Services (3 Measures)

• Operations Efficiency
• To provide the correct level of service to
  achieve cost effectiveness through a winter
  materials management program.
• Training
• To provide required winter services training for
  all County Maintenance field employees.
• Preparedness
• To ensure that the County Maintenance
  Organization complete winter preparedness
  activities.

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7. Safety (2 Measures)

• Correction and Management
• Personal Injuries
• To identify and implement corrective actions that
  will lower the Departments disabling Injuries.
• Preventable Fleet Accidents
• To identify and implement corrective actions that
  will lower the Departments fleet accidents.

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7. Materials (1 Measure)

• Inventory Control
• To assure that appropriate inventory levels and
  control measures are in place and adhered to.

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8. Customer Service (1 Measure)

• Customer Service
• To monitor the County Maintenance Organizations
  responsiveness to customer-generated concerns.

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9. Environmental QA (1 Measure)

• Stockpile Quality Assurance Score
• To maintain environmentally safe stockpile areas
  in compliance with applicable SEMP programs.

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PROJECTED SAVINGS

• Efficiency
• Over 4.6 million
• Winter Material
• Over 3.0 Million
• Equipment
• Over 5.4 Million
• Material
• Over 5.9 Million

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Questions?
MECE