Consumer rights under the TRAI Act 1997

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Consumer rights under the TRAI Act 1997
Presentation by K V P Baskaran, CEO Director,
Aircel Limited
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Preamble to TRAI Act inter alia provides for
regulation of telecom sectors and protection of
telecom consumer interests
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Consumer Rights
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Right of Choice
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Right of Information
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Right of Privacy
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Right of Redressal
Right of Participation
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TRAIs initiatives
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TRAIs initiatives
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TRAIs initiatives
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TRAIs initiatives
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TRAIs commitment to protecting consumer
interests finds expression in the issue of
directives and recommending appropriate actions
to redress the grievances
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Thank you for your time