Product Presentation

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Triking Business Service
www.triking.net
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COMPUTER TELEPHONY INTEGRATION C.T.I.

• Computer Telephony Integration ???????????? 3
  ???????
• ?????????????????????????????????? (P.C. ????
  I.P.C.)
• ???????????????????????? Voice Board ????
  Intel-Dialogic ,NMS ,Rhetorex etc.
• ????????? ???? Telebutler, Axxium, Envox etc.
  ????????????????????????????? Windows 9x , NT ,
  2000 , XP

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Hardware Software Of CTI System
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How s CTI serve your business ?
Automated Attendant
Voice Mail Boxes
Fax On Demand
Audiotex
IVR - Database Link
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??????????????????????????????????????????????????
????

• Automated Attendant - ??????????????????????????
  ????????????????????????????????????????????
• Voice Mail - ?????????????????????????????????????
  ?
• Audiotex - ????????????????????????????????
• Interactive Voice Response IVR -
  ?????????????????????? ????????????(Tele-Polling
  ) ,?????????????????????????????? (Tele-Order)
  ,???????????????? ,?????????????????????????????(T
  elebanking) ,????????????????? (Fortune Teller)
  ,????????????????????? (Traffic Report) ,
  ?????????????????-???????????? ???
• Fax-On-Demand - ?????????????????????????????
• Call Center ?????????????????????????? ?
  ????????

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SAMPLES VOICE APPLICATION- Audiotex , Auto Att.
, Voice Mail
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SAMPLES VOICE APPLICATION - IVR
Database Server
Data In
Approved
Data In
Approved
Data Transfer
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The Voxtron products
Telebutler
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Version 5.0

• Axxium is a full fledged telephony server that
  allows easy integration in any environment and
  that offers advanced functionalities by using
  modular building blocks.

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The Axxium platform
Design the dialog using Voxtrons award winning
Graphical User Interface (12 icons)
Implement advanced functionalities via Axxium
Plug-In components.
Monitor the system using the Runtime Screens or
SNMP. Configure it using the ConfigTool
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Graphical Development Tool

• Axxium contains a graphical development tool
  that allows you to create your dialog
  without any programming.
• You design the call flow just by drawing it.
• Great flexibility you can make (small)
  changes yourself.
• Only 12 icons allow you to make any
  application.

Design your dialog
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Incoming / outgoing calls
Design your dialog
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Call Termination Sheet

• It is not always possible to make sure that a
  call is terminated when you want it
• The user can hang-up whenever he/she wants
• The Call Termination Sheet gives you the
  possibility to
• Clean-up after every call
• If user hangs up his phone
• If call is terminated by Axxium using the
  icon
• Put your clean-up actions in one central place

Design your dialog
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Easy to use icons
Play messages, variables, concatenated speech
Ask DTMF input, build menus
Perform different actions on time of day, date,
holidays,
Record message over the phone
Ask user which language to speak, set call flow
language
Transfer calls
Fax on demand
Interface to any ODBC compliant database (add,
update, )
Manage voicemail boxes record messages, listen
to messages
Perform calculations on variables
End the current call
Use Axxium Plug-Ins to offer advanced
functionalities.
Continue with detaileddescription of the icons
Continue with Axxium Plug-In Components
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Play Language
Design your dialog
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Menu/Input Timed Action
Design your dialog
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Transfer Calculation
Design your dialog
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Record On-hook
Design your dialog
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ODBC Fax-on-demand
Design your dialog
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Voicemail
VOICEMAIL

• 1 icon with complete powerful Voice Mail
  functionality
• The caller can leave a message
• The mailbox owner can
• Listen to his messages
• Change his password (password required for login)
• Record his personal greeting message
• Delete messages
• Mailbox owner can be notified of new messages
• Message Waiting Indicator on his phone (requires
  a supported PBX)
• Dial-out (mailbox owner receives a call from
  Axxium)
• Via an email (see also voice-to-email)
• Voice-to-email
• Mailbox owner receives messages as
  WAV-attachments in his e-mailbox
• Mailbox owner receives notification of new
  message (no attachment)

Design your dialog
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X-icon
X-ICON

• Implement advanced functionalities
• Gateway to an Axxium Plug-In
• Axxium Plug-In is a DLL-file with a specific
  interface inside
• See later Axxium Plug-In components

Design your dialog
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Drawing tools
All the icons are connected just by drawing lines.
IF / THEN functionality is available for creating
different branches.
Design your dialog
A flow can consist out of several pages connected
using link boxes.
Zoom in / out
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Drawing aids
Easily find the state you are looking for
Design your dialog
Incomplete states are displayed in red.
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Axxium Plug-In components
Design the dialog using Voxtrons award winning
Graphical User Interface (12 icons)
Dialog
Design
Manage
Axxium Plug-In components
Implement advanced functionalities via Axxium
Plug-In components.
Monitor the system using the Runtime Screens or
SNMP. Configure it using the ConfigTool
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What is an Axxium Plug-In?

• An Axxium Plug-In is a specially designed DLL
  with a number of specific functions inside it.
• Two types of Axxium Plug-Ins exist
• Dialog Plug-In
• visible within the flow through the X-Icon.
• performs an Action synchronous with the flow.
• Event Plug-In
• not visible within the flow
• not linked to a call, starts running when Axxium
  starts and stays active as long Axxium is running
• Multiple Event Plug-Ins can run at the same time

Axxium Plug-In components
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Axxium Dialog Plug-In
Select on of the functions inside the DLL
Axxium Plug-In components
Retrieve the output parameters
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Examples of Dialog Plug-Ins

• VebAudioConversion
• Converts an audio file from one format to another
• VebTTS
• On the fly convert normal text into speech
• VebCommandLine
• A gateway for calling / starting other
  applications (.exe, .cmd, )
• VebMailHandling
• Implements mail functionality in Axxium.
• Designed for use in unified messaging systems.
• Supports both POP3 and IMAP4 protocols for
  retrieval of e-mail messages and it uses the SMTP
  protocol for sending email messages.
• Many more exist, ask the complete list!

Axxium Plug-In components
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Examples of Event Plug-Ins

• VebReceiveFaxEventDLL
• Allows detection of a FAX tone.
• One number for receive voice messages and FAX
  messages
• VebAxxiumControlProtocol
• Control Axxium through a TCP/IP connection
• XML based protocol
• Request a dial-out, post information back to your
  server.

Axxium Plug-In components
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Manage the system
Design the dialog using Voxtrons award winning
Graphical User Interface (12 icons)
Dialog
Design
Manage
Manage Axxium
Implement advanced functionalities via Axxium
Plug-In components.
Monitor the system using the Runtime Screens or
SNMP. Configure it using the ConfigTool
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Local monitoring the Runtime Screen
The RunTime Screen consists out of a number of
different views
Manage Axxium
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Local monitoring the Runtime Screen
Manage Axxium
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Local monitoring the Runtime Screen
4. Trace Window
Manage Axxium

• Used for debugging a new application
• Displays trace (logging) information following
  the settings in the ConfigTool

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Remote monitoring SNMP

• Following parameters can be viewed remotely
• System wide parameters
• Number of installed lines
• Total number of calls
• Number of incoming calls
• Number of outgoing calls
• Parameters for each line
• Current states (free, busy or error)
• Total number of calls
• Number of incoming calls
• Number of outgoing calls
• Timestamp of last call
• Type of last call (incoming or outgoing)

Manage Axxium
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Configure Axxium The ConfigTool
All system configuration is centralized in a
separate, user friendly, easy to use application.
Manage Axxium
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Possible applications of Axxium

• Unified messaging systems
• Phone Banking systems
• Alarm Generators
• Call Center Integrations

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Important 3rd party integrations

• Siemens Résumé RoutingSiemens Résumé Routing
  system, now in its third release, has evolved
  into a complete CRM suite of skills-based,
  multi-media routing, agent productivity tools and
  management solutions for single and multi-site
  contact centers.
• Genesys Call CenterGenesys software is regarded
  as one of the most powerful and trusted brands
  for managing your customer interactions.
• Axxium is Certified Cisco ICMCisco ICM software
  enhances the value of premises- and network-based
  interactive voice response (IVR) systems by
  leveraging these devices in both the Pre-Routing
  and Post-Routing of calls.

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Axxium Partner Program

• Become an Axxium Partner and develop your own
  Axxium Plug-Ins

• You receive
• Documentation format of Plug-Ins, interfaces,
• Microsoft Visual C Wizard for easily writing
  Axxium Plug-ins
• Training course how to write Axxium Plug-Ins in
  C

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Requirements
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Summary

• Axxium is a complete platform for building
  telephony applications

• User-friendly GUI for drawing your call flow

• SNMP remote monitoring

• Axxium Plug-Ins offer advance functionalities

• Runtime Screen for local monitoring

• ConfigTool for configuring Axxium

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Questions Answers

• Feel free to ask any questions
• you might have.

See also http//www.voxtron.com/axxium