Wendy Lehmann Chief Executive Milton Keynes Citizens Advice Bureau

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Wendy LehmannChief ExecutiveMilton
KeynesCitizens Advice Bureau
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Free
Independent
Impartial
Confidential
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Aims of the Service

• To ensure that individuals do not suffer through
  ignorance of their rights and responsibilities,
  or of the services available to them or through
  an inability to express their needs effectively,
  and equally
• To exercise a responsible influence on the
  development of social policies and services both
  locally and nationally.
• To provide free, to all individuals, an impartial
  service of information, guidance and support.
• To make responsible use of the experience gained.

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Citizens Advice Trustee Board

• Performance Review, Equal Opportunities,
  Membership and Standards

Citizens Advice CEO
Regional Committees
Executive Board
CitA Central and Regional Staff
BUREAU
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• Citizens Advice, Cymru Llanewy, Cardiff and
  Aberystwyth
• South West Field Offices
• North West Field Office, Liverpool
• London Field Office
• North Field Offices, Newcastle-upon-Tyne and
  Leeds
• South East Field Offices
• Eastleigh and Tunbridge Wells, Exeter
• East Field Office, Cambridge
• Midlands Field Offices, Nottingham and Birmingham
• National Association of Citizens Advice Bureau,
  London

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• Business Management Consultants
• National Association Office (Wales)

• SSU - Welfare Benefits
• Employment
• Debt

• Project Management Teams Health
• - Probation

• Race Equality
• Social Policy

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CitA Income
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• CMK
• Outreach
• Court Desk, Family Centre, GP Surgery, Playzone,
  Fern Grove, Central Bletchley, Granby Court,
  Wolverton, HMP Woodhill
• Campbell Centre, MKGH,
• Drop-in, Appointments, Telephone,
• Letter, Email

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Bureau Income
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Recruitment and Guidance Tutor
General Adviser - volunteers
Admin team
General Advice Caseworkers (15 subjects) all
over the city
Supervisors
Specialist Caseworkers in DebtEmploymentFamily
LawImmigrationWelfare Benefit
Social Policy Coordinator
Advice Services Manager
Chief Executive
Trustee Board
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Making the difference
- working with others
Community Foundation, CVO, Volunteer Connections
Court Service
Primary Care Trust
Mediation organisations
Local solicitors
Tax advisors
Shelter
Consumer Support Network
Milton Keynes Council
Qspace
Racial Equality Council
Prison Service
Legal Service Commission
Insolvency practioners
MPs,local and parish councillors
Citizens Advice
Lighthouse and Womens Aid
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Whats it all about?24,941 enquiries in 2006-07
in Milton Keynes
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Making the difference
- proving the need for change
Exercise a responsible influence on the
development of policies and services both locally
and nationally.
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Working with particular groups

• Black and minority ethnic groups
• Community Groups
• Disabled people
• Domestic Violence victims
• Local Credit Union
• Local government housing officers
• Mediation Service staff
• Mental health sufferers
• Older people
• Prisoners

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Methods employed in promoting the service

• Giving talks
• Leaflets in English community languages
• Posters in English community languages
• Offering training
• Inviting groups to visit bureau
• Local radio
• Local newspaper - news or feature articles
• Liaising with local groups

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Volunteers in the CAB service

• over 20,000 volunteers in the Citizens Advice
  service
• 78 of the service are volunteers
• bureaux handle their own volunteer recruitment
  supported by Citizens Advice

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The value of volunteering

• Citizens Advice have matched the volunteer roles
• in Milton Keynes CAB with the equivalent paid job
  in 2006-07
• (from the Annual Survey of Hours and Earnings,
  2006)
• 258,818