Productivity through Learning

1
Productivity through Learning

• Jules Vandyke
• NESA Practitioners Conference 2006
• 2.00 3.00 Thursday 27th April
• Washington 1

2
Introduction

• The Australian Employment Services industry is a
  dynamic, fast moving industry that provides a
  rich environment for learning
• The ability for Individuals and Organisations to
  learn is central to productivity, performance and
  change management

3
Overview

• A Model for Knowledge Practice in Employment
  Services
• A Model of Professional Learning
• Learning Productivity The Nexus
• A word on Learning Organisations
• Employment Services Qualifications
• Open Discussion

4
NESA Professional Development Special Interest
Group

• Established in 2002
• DEWR funded Needs Analysis project Report
  Towards a Professional Development Framework for
  the Employment Services Industry Dr Peter
  Melser 2002
• Report available on NESA site

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What is a Profession

• Essentially a Profession is
• a range of knowledge and associated practices
• Knowledge informs the practice and the results of
  practice generate the knowledge
• A Profession also involves
• Service to to others
• Assessment of client needs
• Knowledge obtained through extended pre service
  education
• Standards for entry, practice ethical conduct
• Professional Association maintains standards
• Continuing education or lifelong learning

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Model 1 Employment Services Industry
Range of Operating Knowledge and Practices
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Professional Development

• There are two key aspects to Professional
  Development
• The learning of individual practitioners
  including Qualifications
• The development of the knowledge and practices
  through industry dialogue and evaluation

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Model 2 Professional Learning
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Learning Productivity

• The ES Performance imperative
• Star Rating driven
• Performance growth fuelled by competition
• The Participation agenda and W to W
• Effective Servicing for Equity groups
• Learning To Manage change
• Building resilience through learning
• Developing reflective practices

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Developing Reflective Practices

• Reflection is a key to learning from experience
  or practice
• Reflection on past actions makes the difference
  between having 20 years of experience and having
  one year of experience 20 times

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A Word on Learning Organisations

• Learning in organisations means the continuous
  testing of experience, and the transformation of
  that experience into knowledge accessible to
  the whole organisation and relevant to its core
  purpose Peter Senge - The Fifth Discipline
  Fieldbook
• Adopt reflective practice
• Adopt Continuous improvement
• Performance management to inform process
  improvement and sharing of best practice
• Double Loop learning immediate feedback and the
  story behind every action or number
• Retain focus on guiding values and underpinning
  theories
• Adopt Learning as key strategy

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The Employment Services Qualifications

• Nationally Accredited Employment Services
  Qualifications
• Certificate III
• Certificate IV
• Diploma (advanced practitioner)

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Open Discussion

• So What ?
• Lets use this time to reflect on the session
• How important is conscious Learning to you in
  your working lives
• How important are the ES Qualifications
• to Quality service provision, Performance ?

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Next Steps

• Assume own responsibility for individual and
  organisational Learning
• Enroll in the ES Qualifications
• Identify organisation processes that promote
  learning for increased productivity
• Learn to make conscious meaning from reflective
  practices