Member Services

1
Member Services Administration
Page 38 in Guide 40 minutes Instructor See
Notes View of this Overhead.
2
Main Points

• Administration
• Personnel

3
Administration

• As Done at Wing
• Performs routine administrative functions for the
  wing as its own unit
• Coordinate wing-wide administrative taskings and
  correspondence, including these key processes
• Unit directories
• Wing publications
• Information needed from squadrons to complete the
  above processes
• Updated member information
• Copy of any squadron supplements

4
Administration

• Use of Computer Technology
• e-mail
• forms submission
• return receipt for tracking
• Wing website
• has administrative section
• Other
• MIMS, WMU, CapWatch, Wing Information
  Technologist oversees Wing website

5
Administration

• Use of Computer Technology
• Type http//ohwg.cap/gov and hit Enter key.

6
Administration

• Assistance to Unit Administrative Officers
• Training
• specialty track and study guide
• Administrative assistance
• provided to units as requested
• assign new administrative officer with a seasoned
  mentor

7
Personnel

• As Done at Wing
• Performs routine personnel functions of the wing
  as its own unit
• Role in the grievance/complaints program
• Along with wing legal officer, advise Wing
  Commander about CAP adverse member actions.
• These actions must protect the rights of the
  member undergoing the action and the Wing from
  possible legal action.

8
Personnel

• Role in Grievance/Complaints Program
• More details are in the Inspection portion of
  this CLC.

9
Personnel

• Adverse Member Actions
• Along with wing legal officer, advise Wing
  Commander about CAP adverse member actions.
• These actions must protect the rights of the
  member undergoing the action and the Wing from
  possible legal action.

10
Personnel

• Wing Committees
• Promotion Board (CAPR 35-5)
• Lt Col Baker
• Maj Stephenson
• Capt Capicchioni

11
Personnel

• Wing Committees
• Promotions to major and above
• to captain and above in wings without groups
• all appointments require Wing approval
• all promotions require written justification,
  using S/TAR format in Remarks section IX of CAPF
  2
• all Remarks Section endorsements require attached
  letter by higher echelon commander
• usually returned for documentation, not
  disapproval

12
Personnel

• Wing Committees
• Awards Decorations Board (CAPR 39-3)
• Lt Col Voyticky
• Lt Col Sims
• Capt Capiccioni
• 1Lt Runion

13
Personnel

• Wing Committees
• Decorations and Special Awards and Honors
• Nominations due
• 15 January from unit to Wing
• 15 February from Wing to Region
• 15 March from Region to NHQ CAP
• 15 April NHQ CAP Board meets

14
Personnel

• Wing Committees
• All other awards and decorations, except cadet
  achievement awards, are submitted on CAPF 2a
• Senior Member of the Year
• is submitted on CAPF 58
• require a narrative
• Additional helpful paperwork
• put the narrative in S/TAR format

15
Personnel

• Wing Committees
• Membership Board (CAPR 39-2)
• Lt Col Voyticky
• Lt Col Baker
• Lt Col Sims
• Uniform Committee (CAPM 39-1)
• Lt Col Rehman
• Lt Col Snell
• Capt Aley
• GS-12 Bushko

16
Personnel

• Charter and Organizational Actions
• normally
• done on a CAPF 27
• used to update Wing on change of command, time,
  place, phone number, address
• wing sends to NHQ CAP
• OHWGF 2 includes signature verification card,
  assignment form distribution, and S-3 inventory
• unit activations/deactivations
• charter reviews

17
Personnel

• Death and Serious Injury Notification
• activity commander
• contacts members unit commander or designee
  using CAPF 60
• unit commander
• for death, notifies NHQ CAP DPP, designates
  chaplain or close friend of next of kin to
  accompany him or her to notify next of kin in
  person, then files formal death report to NHQ CAP
  (CAPR 35-2)

18
Personnel

• Death and Serious Injury Notification
• for accident, follows CAPR 62-2 procedure
• for notifications that may bring adverse CAP
  publicity contact NHQ CAP Marketing and Public
  Relations during business hours or Maxwell AFB
  Command Post

19
Personnel

• Nondiscrimination Equal Opportunity
• Policy
• No discrimination will be tolerated
• How Reported
• Reported using the CAP Complaint system (covered
  in the Inspection portion of this CLC)
• How investigated
• The investigation process is the CAP Complaint
  system process (covered in the Inspection portion
  of this CLC)