Case Management

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Case Management

• Mix of services to meet student needs so they can
  be successful in the environment and career of
  their choice by adapting their behavior,
  situation, and provide needed support with a team
  approach.

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4 Important Benefits of Case Management

• Correctly identifies student needs (which leads
  to satisfaction and retention in the program)
• Center performance goals are met (if students
  stay, they will complete program)
• Holistic approach
• Team approach

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Skills of StaffAll Staff must develop the
following skills to effectively assist students

• Interpersonal-effective communication
• Organizational-increase effectiveness,
  productivity, accuracy
• Community oriented referrals collaboration and
  cooperation
• Relationship building- maintain interpersonal
  relationships with staff/students

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Case Management Process Activities Include

• Assessment- student situation and needs are
  evaluated
• Emotional Difficulties
• Social Skills Deficiency
• Cultural Conflicts
• Legal or Financial Problems
• Behavior Problems
• Disabilities
• Emotional Disorders
• Personality Disorders
• Alcohol and Drug Use

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Case Management Activities

• Action Plan- begin the case management process
• Develop an action plan from assessment
  information
• Center staff acts as liaison to link services

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Case Management Activities

• Goal setting- our Center process
• Establish service goals and desired outcomes that
  may become incorporated into a contract with the
  student
• Progress, changes and up-dates made weekly

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Case Management Activities

• Follow- Up- Bi-monthly review of goal
  accomplishment
• Secondary Mentoring
• Peer Mentoring
• Career Counseling Case notes
• Follow-up, monitor and evaluate students progress

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Case Management Services

• INDIVIDUALIZED
• More individualized service to the student Career
  Counselor
• Center Standards Incentives Officer
• Mental Health Consultant
• TEAP Specialist
• Wellness Staff

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Case Management Services

• TEAM APPROACH
• Multiple center departments are involved in case
  management activities
• Collaboration to develop strategy from various
  sources
• Mechanism to receive feedback from various
  departments

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Other Components

• Specialty Programs
• Vocational Rehabilitation
• In-house referrals
• Outside referrals
• Staff education, training, support
• Behavior Review Committee
• Work Improvement Plan
• Secondary Mentoring
• Peer Mentoring
• Tutoring
• Classroom contacts

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DocumentationCase notes using SOAP format (RAP
format for Region II)

• Case Notes- entries into CIS
• Represent you as a professional
• Represent your actions for legal purposes
• Always include
• Date
• Time
• Subject of Contact
• Type of Contact

NEVER ASSUME IN CASE NOTE ENTRIES
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Personal Career Developmental Plan

• Electronic entries are now used
• Updates/revisions are made semi-monthly (if
  needed) by the Career Counselors Center staff

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CommunicationRemember any and every staff is
important in the Case Management process,
especially the forgotten people. For example
ILAs, Logistics staff, and other areas not
directly involved in the training of students.
Most students will bond with someone on Center
and that person or department may have the
missing link to ensure the students success at
Job Corps especially those at-risk students.
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Perkins Case Management via the IDT

• Case Management Meetings
• Weekly case management meetings on Fridays to
• discuss at-risk students and formulate (if
  needed)
• as case management plan that will involve
• information collected from various center
• departments to assist the student with obtaining
  
• their goals for success and to aide in retention
  of
• the students.
• SIF- driving force in meetings. New imputs
• discussed on Fridays to develop an individual
  plan to aide each student and assist retention.

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Team Members

• Wellness Manager
• Student Support Manager
• CSIO
• Cluster Supervisors
• CMHC
• TEAP Specialist
• Career Counselors
• Social Development Director
• Coordinators Wellness Manager and Student
  Support Manager

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Perkins Case Management via the IDT

• Secondary Mentoring is assigned
• The previous weeks enrollees are discussed with
  information collected from various departments,
  with interventions assigned (if needed) and case
  management plans established as indicated.

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Perkins Case Management via the IDT

• Discussion
• We as a group, follow up on the at-risk students
  discussed the previous week - their progress and
  or need for additional interventions.
• The CHMC will then discuss referrals, formulate a
  case management plan with designed interventions,
  and give feedback/follow-up answer questions and
  provide mini- trainings.

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Perkins Case Management via the IDT

• Bi-monthly Disability Trainings
• Bi-monthly meetings are held with the
  educational staff and career counselors
• Mini Topic Training
• Break out session
• Student support manager is involved in providing
  additional support and training.
• Monthly meeting with CD, CMHC, Center Physician,
  and Wellness Manager

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Perkins Case Management via the IDT

• Daily Brief Outs
• Meetings held with the Wellness Manager and
  Shift Coordinator to ensure continuity of
  students care and monthly with the Social
  Development Director.

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In Summary
Case Management helps lead to success