SelfAssessment Through the Global ECR Scorecard

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Self-Assessment Through the Global ECR Scorecard
Paul MiddletonAssistant Director (Supply
Chain) Australian Food Grocery Council ECR
Winning Through Collaboration 1 September 2000
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ECRA Decisions

• Endorse the Australasian KPIs
• Encourage the use of the Global Scorecard and KPI
  process rather than construct our own web
  assessment tool.
• Avoid duplication
• Gain Experience

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How did the Global KPIs come about?

• Identify the most important KPIs leaving others
  for later development
• Create KPIs that are ECR friendly
• Target desired outcomes and behaviors

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Global Scorecard
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Global Scorecard KPIs Framework
QuantitativePerformancemeasures (KPIs)(Day to
daymanagement)
Scorecard ( Maturity Profiles)
Total ECR Assessment Tool
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KPIs Intent

• Provide common, detailed definitions of the most
  important KPIs.
• Drive behavior outcomes (you get what you
  measure).
• Provide operational level monitoring vs. the
  strategic assessment from the maturity profile.

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Global KPI Definitions
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Where are they Measured?
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What areas are Covered?
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Example
Supplier DC
Customer DC
Retail Store
Product Flow
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How do I use the Global KPIs
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How do we handle Company/Country specific KPIs

• Provision for Company/Country specific shells
• Allows companies to keep their KPI data at one
  site rather than many.
• Allows easy sharing of information to those who
  require it.

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ECR Scorecard KPIs

• For further information go to
• www.ecrscorecard.com
• Use the lessons of ECR to collaboratively
  strengthen your businesses in the face of
  competition, globalisation and consolidation.

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ECR Australasia

• For local information go to
• www.ecraustralasia.org.au