BSF Case Study Solihull MBC and RM plc

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BSF Case StudySolihull MBC and RM plc

• Martin Gomberg ICT Account Manager, Solihull
  MBC
• John Edwards Bid Director, RM plc

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Its here now and it works! the Solihull BSF
story
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BSF Wave 1 Why Solihull?

• South
  North

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Solihull North South Polarity
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Council Objectives

• Brighter Future for our Children and Young People
• Closing the Gap of Inequality
• Good Value Services

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BSF in Solihull

• No LEP
• 2005
• Oct ICT Preferred Bidder RM
• 2006
• Feb ICT Contact Close
• Jun First schools open
• Sep BSF Lite service starts
• Oct Builder Preferred Bidder - BAM

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• BSF Schools - 4,000 pupils, 280 staff
• 3 Special Schools
• Forest Oak Merstone (2006), Lanchester 2008
• 3 Secondary Schools
• Park Hall , Archbishop Grimshaw (2008)
• Smiths Wood (2009)
• Non BSF School (BSF Lite)
• Alderbrook (2006)

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Pupil Vision

• I hope the new school will be posh and we will
  wear posh clothes and ties
• I would like some new friends to do acting with.
• I want an interactive whiteboard in my classroom
  so I can write on it.
• I hope we have trees outside
• Tom Aged 13

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Pupil vision
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Plans to Reality
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Engagement
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Pupil objective achieved!
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ICT 5th utility
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ICT facilitating transformation journey start
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Where we are now - strategic

• Data Centre
• Educational team working (SMBC/RM)
• New build preparation - ICT / builder engagement

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Where we are now - transformation

• Pioneer ICT activity
• Park Hall, Archbishop Grimshaw, Lanchester,
  Smiths Wood
• BSF Full - ICT managed service in place
• Merstone, Forest Oak

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BSF Framework Benefit

• Alderbrook
• BSF Lite procurement saving
• (Evolution not big bang)

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The Importance of Partnership

• John Edwards RM Bid Director

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True Partnership

• BSF is a Long Term relationship
• Commitment, Alignment and Trust are essential
• Cultural Fit
• Good Working relationship
• Change is inevitable
• Flexibility a necessity
• A contract and service needs to be designed to
  adapt and evolve to accommodate change

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SMBC RM Partnership

• Bid process
• Constructive Dialogue
• Relaxed and good humoured environment
• SMBC
• SMBC had a Clear Vision well articulated
• Good Team of Advisors
• Well prepared, committed and organised
• RM
• Desire to Embrace BSF
• Recognised the need to change
• Designed a unique Solution and Service to fit
  Solihull

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Newham vs Solihull
Standard managed teacher toolkit for
participating schools
Full school based managed service with
flexibility around ICT provision to meet specific
needs of each school
Solihull helpdesk will have some integration with
the FM service providers
Single Newham helpdesk.
Both Services are outcome driven and have KPIs
linked to improved educational attainment
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SMBC RM Partnership

• Good Cultural Fit
• Shared Values
• Passionate about improving life chances through
  education
• ICT central to Transformational Thinking
• Alignment Cemented with Soft KPIs
• Strong and enjoyable relationships extend far
  beyond the original Bid Teams

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Ingredients for Success

• Dedicated full time resource
• Continuous Communication
• Engaged Schools
• Change Management is key
• Focus on outcomes not the contract
• Willingness to change and adapt

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New ways of Teaching
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New ways of Learning - Wikis, Blogs, Podcasts .
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Ingredients for Success

• Each School is different each Learner is
  different

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Lessons learned

• Resource demands for all stakeholders
• Who is the customer?
• Pre-build services school engagement
• Managed service what is this?
• Keeping an eye on Total Cost of Ownership

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Successes

• Implementation all deadlines met
• Availability KPIs achieved
• RM LA liaison
• User engagement
• Teaching and learning impact
• Software installation flexibility

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Where next?

• Continuing the transformation journey
• Developing pre-build services
• ICT Contract Review
• Total Cost of Ownership