Virginias Performance Management Framework

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Virginias Performance Management Framework

• Presentation to
• CIFPA Climate for Change Conference
• March 13th 2008

Bill Leighty, Director, Government Performance
Initiative, Virginia Commonwealth University, USA
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Presentation Outline
?

• Previous Issues With Virginias Performance
  System

• Current Performance Management In Virginia

• Unanticipated Advantages of VirginiaPerforms

• Steps for Continued Success

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Prior to 2006 Virginias Performance Management
System Was Segmented
Virginia Results
Agency Performance Management
Agency Performance Metrics
Management Agreements
Agency Goals Performance Metrics
Council On Virginias Future (Long-term/Statewide)
State Agency Strategic Plans
Management Scorecard
Long Range Plans Agency Performance Metrics
Agency Performance Metrics
Administrative Metrics
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The Problem

• My Dear Sir
• I can either capture the whole of the Iberian
  Peninsula or comply with your requests for
  dispatches and reports. I cannot, however, do
  both. Please advise.
• Sincerely,
• The Duke of Wellington

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Governor Kaines Direction To Staff

• Simplify The System, Focus It On Performance
  Outcomes And Create Linkages.

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Step One The Key Elements Of Virginias
Comprehensive Performance Management System
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Virginias Performance Management System Under
Governor Kaine
Individual System Components
Coordinated Performance Management System
Council On Virginias Future Long-Range Plans
Statutorily Mandated Agency Strategic Plans With
Performance Metrics
Governors Key Agency Metrics
Management Plans With Administrative Metrics
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Step 2 Require A Set Of Key Agency and
Management Outcome Measures

• Governor directed agencies to develop a set of
  key outcome measures that
• Reflect primary mission no more than two or
  three per agency
• Are based on outputs and focused on results
  rather than process
• Are measurable and clearly have budget
  implications
• Accordingly, all agencies were asked to develop
• Baselines for these measures (where they stand
  now)
• Targets to help evaluate and improve agency
  performance
• Governor has completed a review of all agencies
  key agency and management outcome measures

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70 of All Key Agency Measures are Now
Outcome-Based
Magnitude of Outcome Based Measures By
Secretariat
Process Measures
Agriculture
Tech
Natural Resources
33
HHR
100
100
67
Commerce
Trans
83
83
73
76
Public Safety
Administration
Outcome Measures
Finance
Educ
58
53
50
47
Total Key Measures Statewide 214
Note 100 of measures in Management Scorecard
are Outcome-based.
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Step 3 Establish Linkages In Virginias
Performance Management System Between Strategic
Vision And Agency
Healthcare Examples

DESIRED SOCIETAL RESULTS Councils vision and
long-term goals
Inspire Healthy Living
SOCIETAL-BASED INDICATORS How is Virginia doing?
Infant Mortality Rates Childhood Obesity
Rates Smoking Rates
AGENCY PERFORMANCE MEASURES (Including Key
Metrics) Are agency programs that serve our
customers producing desired results?

• Pregnant women who successfully
• complete State neonatal care programs
• Children experiencing weight loss
• through Medicaid obesity program
• State workers who enroll in anti-smoking
• program and quit smoking

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Presentation Outline

• Previous Issues With Virginias Performance
  System

?

• Current Performance Management In Virginia
• (VirginiaPerforms)

• Unanticipated Advantages of VirginiaPerforms

• Steps for Continued Success

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Create local and regional maps showing data on
dozens of measures.
Obtain a detailed demographic profile.
Get community-by-community reports on each
indicator.
View state agencies objectives and measures for
programs and services.
Instantly see how Virginia is measuring up in
crucial areas.
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Presentation Outline

• Previous Issues With Virginias Performance
  System

• Current Vision For Performance Management In
  Virginia

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• Unanticipated Advantages of VirginiaPerforms

• Steps for Continued Success

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Presentation Outline

• Previous Issues With Virginias Performance
  System

• Current Performance Management In Virginia

• Steps For Ensuring Continued Success

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• Steps for Ensuring Continued Sucess

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Virginia Has Taken Several Steps To Ensure
Successful Continuation of VirginiaPerforms

• Virginia has taken the following steps to ensure
  that performance management is successfully
  implemented and continued in Virginia
• Created a senior level internal performance
  management team in the Governors Office
• Public sector external review (April 2006) and
  private sector external review (March 2007) by
  known experts in performance and customer
  service. Coming in May of 2008 will be the first
  International Peer Review.
• Emphasized to agency heads that performance
  management is his number one priority
• Met with every agency head to discuss importance
• Personally reviewed and commented on every key
  outcome measure

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Strategic Planning and Performance-Based
Budgeting System

• A common service area structure has been
  developed and implemented for agency strategic
  plans and budget requests. (2004 2006)
• State agencies have developed strategic plans in
  a uniform format, to include new service area
  structures. (2004 2005)
• Separate agency plans (Information Technology,
  Capital Outlay, Workforce) are consolidated
  within the strategic plan and are on the same
  reporting schedule
• Strategic plans are linked to state budget
  through service areas

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VirginiaPerforms Today!

• New Virginia Performs system (December 2006).
• Societal-Based Indicators
• Key Outcome Measures
• Agency Performance
• Management Performance
• A Coordinated Performance Management System!

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Create local and regional maps showing data on
dozens of measures.
Obtain a detailed demographic profile.
Get community-by-community reports on each
indicator.
View state agencies objectives and measures for
programs and services.
Instantly see how Virginia is measuring up in
crucial areas.
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Questions?

• Contact Information
• Bill Leighty
• Director, Government Performance Initiative
• L. Douglas Wilder School of Government and Public
  Affairs
• Virginia Commonwealth University
• Richmond, USA
• Phone [phone]
• whleighty_at_vcu.edu