Communication Among Interdisciplinary Teams

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Communication Among Interdisciplinary Teams

• Rose Shandrow
• Franciscan Health System
• August 7, 2008

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Objectives

• To affirm the need for communicating effectively
  with interdisciplinary team members
• To highlight communication challenges
• To identify communication strategies and processes

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Necessity of Communication
Spirit
Spirit
Spirit
Mind
Body
Mind
Body
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Necessity of Communication

• To show how tending to the spiritual care needs
  of the person is valuable in the healing process.
• To articulate the value of the work of chaplains
  in a way that is understood by corporate thinkers
  and by other disciplinary team members.
• To articulate how the role of chaplains is
  integral in the operations of the institutions

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Communication Challenges

• Spiritual Care is intangible and is
  challenging to describe.
• Different understanding/interpretations/perspectiv
  e of the role of chaplains
• Lack of common language
• Attitudes

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FHS Spiritual Care Performance Improvement
Project

• Phase I When chaplains are called to provide
  assistance, what needs are they asked to address?
• Phase II What specific functions do chaplains
  perform to address these needs?
• Phase III What are the observable outcomes
  resulting from the chaplain function?
• Result Spiritual Assessment Framework

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(No Transcript)
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Spiritual Assessment Form
What are the needs?
What did we provide?
What is the plan of care?
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Pastoral Care EncountersDepartment
Able to identify the workload of the chaplains
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Types of Referrals
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Spiritual Care Needs Addressed
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Types of Functions to Address Needs
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Types of Functions to Address Needs
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Types of Functions to Address Needs
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Types of Functions to Address Needs
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Spiritual Care NeedsClinical Area
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Spiritual Care NeedsStaff
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7 - Prior Grief Major past loss being currently
grieved
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7. Prior Grief
Function
Desired Outcomes

• Mentions previous loss
• Expresses emotion
• Receives validation
• Shares reminiscences
• Cries while talking about the lost loved one
• Receives referral for further grief assistance
• Expresses greater hope

Grief Counseling
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Grief Counseling Outcomes()
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Spiritual Care and Mission Integration at
Franciscan Health System

• Clinical activities
• Multidisciplinary concept
• Spiritual Assessment
• Emotional support
• Loss Adjustment support
• Religious/Spiritual support
• Advocacy/Referrals/Ethics
• Measurements

• Mission related activities
• Para-liturgical ceremonies
• Blessing Rites
• Memorials for Staff
• CHI Feast Days
• Staff support
• Care for Caregivers
• Healthy U Reflections
• Cornerstone Employee Assistance
• Committees
• Diversity Committee
• Plan of Care Committee
• Disaster Preparedness Committee
• Ethics Committee
• Process Improvement Teams
• Presentations
• Community Support
• Parent Support Group-Memorial Service

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Communication Techniques

• Define terms
• Document services rendered
• Define roles and responsibilities
• Distinguish between direct care giver and
  educator
• Make rounds
• Use metrics to reflect opportunities for
  collaboration
• Integrate with Mission

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Questions?