COGNOS Performance Management in Human Services - PowerPoint PPT Presentation

1 / 22
About This Presentation
Title:

COGNOS Performance Management in Human Services

Description:

Industry Director, Government & Education ... Unite caseload, financial, human resources and demographical data for unified view across state ... – PowerPoint PPT presentation

Number of Views:25
Avg rating:3.0/5.0
Slides: 23
Provided by: tere71
Category:

less

Transcript and Presenter's Notes

Title: COGNOS Performance Management in Human Services


1
COGNOS Performance Management in Human Services
Managing to Outcomes
  • Terence Atkinson
  • Industry Director, Government Education

2
Goals of Human Services Agencies
  • Achieve better social outcomes
  • Move from program-centered to client-centered
    service
  • Decrease delivery cost and make programs more
    accessible
  • Ensure financial integrity and mitigate fraud,
    error and abuse

3
Business Challenges
  • Increasing public expectations of better service
  • Programs funding, delivery, support and
    administration are in silos
  • Aging legacy systems impact critical systems,
    restrict modernization and increase cost
  • Aging workforce

4
Survey Says . . .
  • Government Technology commissioned by Cognos to
    conduct survey amongst its on-line readership
  • The survey provided insight in several key areas
  • Perception of the business value and ability to
    deliver a unified view of information as it
    pertains to caseload, financial, human resources
    and demographic information
  • Organizations' ability to monitor and align
    performance levels as it directly relates to
    program results and budget evaluation
  • Alignment of strategic agency goals to better
    serve constituents in the areas of jobs,
    education, and quality of life
  • Issues of workforce planning and the challenges
    of incorporating retirement projects, skill set
    analysis and succession contingencies

5
Survey says . . . on Linking Managerial Action to
Program Results
Rate the level of importance and your ability to
monitor performance by linking managerial action
and program results
33 are addressing this type of delivery at a
significant level
74 give vital/ importance to the business value
of monitoring performance levels
6
Survey says . . . on Aligning Budget Requests to
Program Performance
Rate the level of importance and your ability to
align performance to program budget requests
68 are not frequently engaged in performance
evaluation as it relates to budget allocation
74 believe the ability to align performance to
program budget requests as important to vital
7
Survey says . . . on Aligning Strategic Agency
Goals to Outcomes
Rate the level of importance and your ability to
align strategic agency goals to jobs, education,
quality of life and efficiency outcomes
80 are only somewhat or not at all able to
align their strategic goals to outcomes
58 agree that aligning strategic agency goals to
better serve constituents and increase
efficiencies is important to vital
8
Performance Management in Human Services
Organizations Managing to Outcomes
  • Managing to Outcomes by
  • Aligning Strategic Agency Goals
  • Linking Managerial Action
  • Aligning Budget Requests

9
Performance Management System Three Questions
that Advance Performance
10
3 Questions that Advance Performance in Social
Services
Quarterly adoptions are below strategic outcome
targets
The pool of prospective adoptive parents is
increasing less than number of children
Implement a program to encourage more
foster-to-adoptive parents transitions
Adoption Performance
Percentage of eligible children served is below
target
Analysis reveals low application volumes in
Region 2
Re-allocate funds toward targeted outreach
program to advise of eligibility
Child Welfare Performance
11
Three Common Themes
12
Lots of Data, Little Decision-Ready Information
  • Reporting is cumbersome and static, typically
    paper-based
  • Ad hoc analysis is rarely supported
  • Latency of data is too long
  • Data is in silos and difficult to coordinate
    Analysis is spreadsheet-based
  • IT resources under-resourced and not skilled in
    newest technologies

13
Data Silos are Everywhere, Reporting Typically By
Subject Area
14
Synchronizing Data Provides Consistent
Enterprise-Wide View
15
Cognos Performance Management System Lets You See
the Overlaps
16
Obtain Total Visibility into Performance from
aggregate to detail, and over time
  • Unite caseload, financial, human resources and
    demographical data for unified view across state
  • Evaluate and compare trends in caseloads across
    the spectrum of services provided
  • Assess organizational issues such as staff
    turnover rates and cost-per-case trends
  • Obtain greater insight into the caseloads across
    regions, drawing attention to areas requiring
    further in-depth analysis

17
The Power of a Synchronized View Moving Beyond
Viewing Results by Subject Area
18
THE COGNOS SYSTEMFOR PERFORMANCE MANAGMENT
Warehouses (Relational OLAP)
Flat, Legacy or Modern
Transaction Systems
19
Demo
  • Chuck Droukas
  • System Architect

20
Business Benefits of Cognos Performance
Management System
  • Provide foundation for data-driven decision
    making
  • Speak with a single voice that delivers
    consistent information
  • Easy-to-use tools reduce time needed to produce
    critical information
  • Easily satisfy compliance reporting requirements

21
QA
22
For more information on Cognos solutions for the
public sector, go towww.cognos.com/public_secto
r
Write a Comment
User Comments (0)
About PowerShow.com