Sapphire SunSystems User Day

1
Sapphire SunSystems User Day
Sapphire Systems plc

• Welcome and Introduction

2
Agenda

• 10.00 10.30 Welcome and Introduction
• 10.30 11.10 Systems Union Keynote Address
• 11.10 11.45 Coffee Break Glass Atrium
• 11.15 11.30 Stream A Optional Coffee Break
  Tutorial Vision Executive 5 Workshop (Lecture
  Theatre)
• OR Stream B Optional Coffee Break Tutorial
• Advanced Account Enquiry (MSD Room)

3
Agenda

• 11.45 12.30 Stream A
• Whats New in SunSystems 4.3 (Lecture Theatre)
• OR Stream B
• Upgrading from SunSystems 5.2.1 to 5.2.2
• (MSD Room)
• 12.30 13.00 Stream A
• Period Clear-down and Archiving (Lecture
  Theatre)
• OR Stream B
• Client Case Study CPM UK Ltd (MSD Room)
• 13.00 14.00 Lunch Glass Atrium

4
Agenda

• 13.00 14.00 Lunch Glass Atrium
• 13.30 13.50 Stream A Optional Lunch Break
  Tutorial
• SunSystems 4 Option Packs (Lecture Theatre)
• OR Stream B Optional Lunch Break Tutorial
• SunSystems 5 Currency Pivots (MSD Room)
• 14.00 14.40 Stream A
• How to get the most from Vision 6.3.1
• (Lecture Theatre)
• OR Stream B
• Consolidation Tools for SunSystems (MSD Room)

5
Agenda

• 14.40 15.20 Stream A
• Journal Presets for SunSystems 4
• (Lecture Theatre)
• OR Stream B
• SunSystems 5 Customisation (MSD Room)
• 15.20 15.40 QA and Conference Summary
• (Lecture Theatre)
• 15.40 17.30 Wine Tasting and Delegate Reception
  (Glass Atrium)

6
Sapphire Relocation

• New Office for Sapphire
• Northern Shell Building
• 10 Lower Thames Street
• EC3

7
Training Facilities

• Training room onsite at our new office
• Suggestions welcomed
• e.g. - Classroom vs Horseshoe shaped room
  layout
• - Additions to the room, such as
  footstools
• www.sapphiresystems.co.uk/office

8
No.1 Reseller of SunSystems

• Sapphire have been named the SunSystems Number
  One Global Partner for the 4th consecutive year.

Steve Wright accepting the honour for Sapphire
9
Customer Survey 2005

• A sample of how we were rated by respondents
• 98.9 rated Sapphires telephone hotline service
  as good or higher
• 98.1 rated Sapphires online support service as
  good or higher
• 89 rated Sapphires consulting service as good
  or higher
• 86.2 rated Sapphires training services as good
  or higher

10
Customer Survey 2005

• 99 rate Sapphire as a company they can trust
• 98.9 agree Sapphire cares about its customers
• 92.7 feel that Sapphire answer their queries
  promptly
• 95.9 think Sapphire has the right expertise to
  support their needs
• 93 would recommend Sapphire to other companies
• 90 rate Sapphires communications as good or
  higher

11
Sapphire Support Available

• Telephone Support Hotline
• Email
• WebEx remote connection to user site, enabled
  by 75 of our customers
• Webinars
• Sapphire Online Support (SOS)

12
SOS

• Online Support used by 50 of our customers
• Benefits include
• Knowledgebase
• Hot Issues
• Online Support Call Monitoring
• Tips Tricks
• New Release Test Policy
• New Release Documentation
• - including known issues

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SOS
14
WebEx
15
Sapphire Support

• New Release Control
• We place new software released in quarantine for
  1 2 months
• Run our own functional and technical tests
• Test for customers known issues that have been
  fixed in the new release
• Prepare a new release document summarising
  information available
• Full information can be found on our Support
  website

16
Sapphire Webinars

• Enjoy seminar-style learning from the convenience
  of your desk
• No travelling involved
• Take part anywhere you have access to the web and
  a telephone
• Now a fixture on the Sapphire learning programme
• Delivered regularly
• Forthcoming sessions can be found on the Hot
  Issues page on the Sapphire Support website
• As always, feedback and suggestions are welcomed

17
New Support Team Members

• 3 new additions to the SunSystems support team
• Christine du Plessis Julie Ford
  Varian Lee

18
Wine Tasting

• And finally, to close the day
• join us on an adventure exploring
• New World and Old World wines
• Tea, coffee and biscuits will also be served