Outsourcing Debate

1
Outsourcing Debate
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• A review of a publication of the Yale center for
  the study of Globalization
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2
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• ?????? ????? ????? ?? ??????? ??? ???? ?? ??? 80
  ??????
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• ??? Core Activities ?? ?????? ?????
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  ?????
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• Back office services payroll, fulfillment
• Front office services Customer Care

3
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• ?????? ???? ?? ???? Core Activities
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4
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• ?????? ???? ?? ???? Core Activities
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• ???? ?? ?????? ????? ????? ???? ??? ???? ?? ?
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5
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• ?????? ?????? ??? ?????? ?? ??????
• ????? ???? ?????? ???? ??????? ???? ? ???? ?
  ?????? ????????
• ?? ??? ???? 400???? ??? outsource ??? ?? ??
  ?????? ????? 130 ??????? ?????? ???? ?????? ????
  ???.
• Forrester ?? ???? ?? ???? ????? ???? ???? 2015?
  ???? 3.3 ?????? ??? ?? ??? ???? ?? ??? ?? ????
  ?????? ??? ? ??? ????? ???? ????? ?? ???.

6
????? ????? ??? ???- ?????

• ????? ? ?????? ????? ???? ?? ????????
• ???? ???? ??? ??????? ?? ? ?????? ??? ???
• ?????? ????????? Exporting America ?? ????? CNN
• ????? ?? ??????? ?? ???? Outsourcing
• 326 ???? Web based ????????
• Either sending America Jobs overseas
• Choosing to employ cheap overseas Labor

7
????? ????? ??? ??? - ?????

• ???? ????? ???? ??? ????????
• 40 ???? ???? ????? ?? ???? ???
• ??? ?? fortune 500 ??? ???? ????? 80 ???? ??
  ????? ???? ???
• Indias IT industry association NASSCOM
  McKinsey reported for GE an annual saving of
  340 million per year for 7 years.
• ?? ??? ???? 900 ???? ??? ?? ?? ??? ????? ??????
  ????? ?? ???

8
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• ?????? ???? ???? ?? ??????? ?? ??? ?????
• ??? ??????? ???? ???? ??????? ???????? ?? ???
  ??????
• ????? ????? ???????? ? ??? ????? ?? ???
• ???? ????? Dell Laptop
• ???? ????? Cisco Switches
• ???? ????? Avaya Telecommunications Equipment
• ????? ????? ????? ????? ? ???? ????????

9
???? ??????

• ???? ????? ?????? ????? ?? ???? ??????????? ????
  ??? ? ?? outsourcing
• Call Center in India
• Voice Mail
• ???? ???? ???? ??? ??????
• ?????? ????? ???? ??? ??????
• ???? ???? ???? ??????? ???????? ?? ?????
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10
References

• Outsourcing Debate Part I
• American white-collar work going abroad means US
  must re-train its workforce
• Rafiq Dossani
• Martin Kenney
• YaleGlobal , 25 February 2004

11
References

• Outsourcing Debate Part II
• Challenge of virtual office-space needs long-term
  solutions, not election year quick-fix
• Nayan Chanda
• YaleGlobal , 27 February 2004

12
References

• Outsourcing Debate Part III
• The losers in globalization must be helped
• David Dapice
• YaleGlobal , 1 March 2004