Financial Services Center

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Department of Veterans Affairs

• Financial Services Center
• Treasury Meeting
• October 19, 2007

Terry Riffel, Associate Director Financial
Operations Service
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Overview

• About Us
• Background
• Organization
• Our customers
• Our products
• Topical discussion
• Questions and answers

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VA's Enterprise CentersBackground

• The Government Management Reform Act of 1994
  established the authority for franchise funds
• The Department of Veterans Affairs began as a
  pilot program with franchise funds on October 1,
  1996, became permanent with the FY 2006
  appropriation act

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Financial Services Center
Office of the Director
eTravel Project Office Migration Manager
Financial Accounting Service
Financial Support Service
Financial Operations Service
Office of Information Technology
Applications Development Division
Payroll Services Division
Cash Management Division
Commercial Operations Division
Electronic Commerce/Production Support Division
Accounting Systems Operations Division
Operations Oversight Division
Customer Support Division
Accounting Reconciliation Reports Division
Business Development Division
Financial Consulting Service
FM Line of Business
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Rodney Wood Director
Terry Riffel eTravel Project Office Migration
Manager
J. Robert Adams Deputy Director
Edward Niedzielski Associate Director Financial
Accounting Service
Chuck Thomas Associate Director Financial
Support Service
Terry Riffel Associate Director Financial
Operations Service
Office of Information Technology
Larry Sherman Chief, Applications Development
Division
Kay Davis Chief, Cash Management Division
Gail Jandrew Chief, Payroll Services Division
Clint Loeser Chief, Commercial Operations Division
John Frecht Chief, Business Development Division
Thomas Prendergast Chief, Accounting Systems
Operations Division
Jaime Manzano Chief, Electronic Commerce/
Production Support Division
Thomas Rielly Chief, Customer Support Division
Mark Anthony Chief, Operational Oversight Division
Tina Harmon Chief, Accounting, Reconciliation,
Reports Division
Mary Heath Associate Director Financial
Consulting Service
Steve Hardwick Chief, FM Line of Business
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Office of the Director

• The Office of the Director provides business
  leadership and entrepreneurial direction for
  moving the FSC toward its vision as a financial
  solutions center and the provider of choice for
  financial services in the Federal government.

Rodney Wood Director
J. Robert Adams Deputy Director
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Financial Accounting Service

• The primary functions of Financial Accounting
  Service (FAS) include reconciling and reporting
  Financial Reports for VA, oversight of the Credit
  Card System, processing PCS travel payments for
  VA, and providing fiscal support for five field
  stations.

Edward Niedzielski Associate Director Financial
Accounting Service
Kay Davis Chief, Cash Management Division
Thomas Pendergast Chief, Accounting Systems
Operations Division
Tina Harmon Chief, Accounting, Reconciliation,
Reports Division
Steve Hardwick Chief, FM Line of Business
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Financial Operations Service

• The primary functions of Financial Operations
  Service (FOS) are process commercial vendor
  payments for goods and services provided to VA,
  maintain centralized vendor file, provide
  customer support help desk and process medical
  claims for Immigration and Customs Enforcement
  (ICE).

Terry Riffel Associate Director Financial
Operations Service
Clint Loeser Chief, Commercial Operations Division
Thomas Rielly Chief, Customer Support Division
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Financial Support Service

• The primary function of the Financial Support
  Service (FSS) is to guide and monitor FSCs
  progress towards achieving its short and long
  term goals through internal auditing, cost
  accounting, audit recovery, disaster
  preparedness, and training. FSS also processes,
  and reports the payroll for all VA and provides
  Local Payroll services to several local stations
  and VA Central Office.

Chuck Thomas Associate Director Financial
Support Service
Gail Jandrew Chief, Payroll Services Division
Mark Anthony Chief, Operational Oversight Division
John Frecht Chief, Business Development Division
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Financial Consulting Service

• The primary functions of Financial Consulting
  Service (FCS) include providing support services
  to VA for developing and implementing a new
  financial management systems.

Mary Heath Associate Director Financial
Consulting Service
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eTravel Project Office

• This Office provides support to the VA-wide
  eTravel initiative by completing the necessary
  tasks for a successful implementation of the
  system. Some of the tasks include facilitating
  the data conversion effort, assisting with user
  training VA-wide, providing global system
  administration functions, and providing
  assistance with VA policy questions related to
  eTravel.

Rodney Wood eTS Executive Sponsor
Terry Riffel eTravel Project Office Migration
Manager
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Office of Information Technology

• The primary function of the Office of Information
  Technology (OIT) is to develop and maintain an
  information technology strategy for the FSC to
  facilitate customer responsiveness and cost
  competitiveness as well as provide operational,
  administrative, and facility support for the FSC.

Larry Sherman Chief, Applications Development
Division
Jaime Manzano Chief, Electronic Commerce/
Production Support Division
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Customers

• Department of Veterans Affairs
• Denali Commission
• Department of Agriculture
• Department of Homeland Security Bureau of
  Immigration and Customs Enforcement (ICE) with
  the DIHS
• Department of Health and Human Services Office
  of Refugee Resettlement (ORR) with the DIHS
• Department of the Interior Office of the
  Inspector General
• Indian Health Service
• Office of Federal Housing Enterprise Oversight
• United States Capitol Police
• White House Commission on the National Moment of
  Remembrance

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Product Lines

• Accounting
• Audit Recovery
• Commercial Vendor Payment Processing
• Consulting Services
• Customer Support Help Desk
• Construction Payments
• EC/EDI Services
• PCS Travel Processing

• e-Travel Help Desk
• Medical Claims Processing
• Payroll Processing
• Prime Vendor Subsistence
• Credit Card System
• Reconciliation Solutions

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Medical Claims Processing

• Product Line Introduced in February 2003
• State-of-the-Art Medical Claims Processing System
  for ICE and ORR
• Includes the latest technological advancements in
  medical claims processing including an
  internet-based authorization portal, HIPAA
  compliant EDI transactions sets, unlimited fee
  schedules and automated claims adjudication

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Purchase Card System

• Cost-effective means for paying billings from the
  purchase cards servicing bank
• Processing purchase card payments for
• Micro-purchases under 3,000
• Prime Vendor Pharmacy
• Convenience checks
• Travel Management Center payments
• This process is most beneficial to VA, earning
  42 million in customer rebates in FY 2007

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iCore andGreat Plains Accounting

• Low cost accounting systems
• Enables us to provide
• Accounting services
• An end-to-end, integrated, full suite of
  financial management services
• Purchase card
• eTravel
• Vendor payments
• EC/EDI
• Accounting
• For small-to-mid-sized Federal agencies

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eTravel

• Governed by Steering Committee
• Senior leaders from each Administration and staff
  offices
• Accomplishments
• Selected EDS FedTraveler.com January 19, 2005
• Completed data load for all VA users
• Completed implementation for 91 of VA users
• Augmented EDS training with FSC and VA trainers
• Current on-line adoption rate for VA is 84
• On schedule to meet December 2007 deadline for
  completing implementation
• Maintained green performance for OMB 300 and
  exhibit 53 reporting throughout project
• Currently implementing ICE on FedTraveler.com

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ContinuousProcess Improvement

• Reengineered Processes/Organization
• Automated and streamlined work processes
• Introduction of new payment processing system
• E-invoicing coming in FY 08
• Improved timeliness and accuracy
• Eliminated positions
• Added the Financial Consulting Service
• Finished the centralization of VHA certified
  payments
• Increased invoices paid at FSC by over four times
• Provided stations with automated, web based tools
• FASPAC -- allows users to compile IPAC
  (Intra-governmental payment/collection)
  information
• FASFED -- enables users to perform more effective
  research on IPAC transactions initiated by other
  Federal agencies

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Accomplishments

• FSC is a major contributor to obtaining VAs
  unqualified audit opinion for the last nine
  fiscal years
• Centralization of PCS and VHA certified payments
• Credit card rebates to our customers -- 42
  million in FY 2007
• GAO/Govt Executive best practice for audit
  recovery
• eGov Trailblazer Award for OnLine Certification
  System
• Community involvementSmith School and Meals on
  Wheels

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Questions Answers