Advanced IP Telephony Solution

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Advanced IP Telephony Solution
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Tikal Networks

• Over 4 years in IP Telephony
• Integration house specializing in IP telephony
  solutions
• Hundreds of satisfied business customers in
  Israel and abroad
• Systems ranging from 4 up to hundreds extensions
• Un-compromising professionalism and service
• Representation of leading companies

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The Offering

• Enterprise IP Telephony Solutions
• CrystalClear Suite
• IP Phones and Peripherals
• Advanced Management and Presence
• Crystal Manager
• Low Cost Mobile Telephony
• EZCall
• Encrypted Telephony
• CrypTone
• Call Centers
• Broadcasting and Campaigning
• Professional Service and support

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Traditional Telephony Switch
Connectivity to operator
SIP Telephones
PSTN
Soft Switch
Conference Server
Analog Adaptors
Voice Mail Server
Music and announcements
Subscribers Location server
Ordinary Telephones And Fax Machines
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Everything in ONE system
Connectivity to operator
SIP Telephones
PSTN
Soft Switch
Conference Server
Analog Adaptors
Voice Mail Server
Powered by
Music and announcements
Subscribers Location
Ordinary Telephones And Fax Machines
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The Big Picture
SIP Telephones
ITSP
PSTN
Ordinary Telephones And Fax Machines
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Conferencing System
ITSP
PSTN
Meet- Me conferencing Users dial into designated
DID number Required to enter PIN password And
record their name before entering the call.
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Voice Mail to E-Mail
PSTN
Internet
Voice Message can be sent to any e-mail address
as a .wav attachment.
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Fax to E-Mail
PSTN
Fax can be received or forwarded to Any e-mail
address as a .pdf attachment.
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Music and Announcements
PSTN
Music on hold according to ANI , DID , ACD
queues, date and time of day MP3 ,GSM, WAV
formats As simple as uploading MP3 file with web
manager.
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One Number Subscriber Tracking
PSTN
Inbound call can ring in several users devices
(Mobile, SoftPhone and Desk Phone) at same
time. The first to pick up gets the call.
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Calls Recording
PSTN
Ability to record calls in several
modes Continuous, On demand, ACD
Agents. Archived files by date, time and
extension DN.
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The Crystal Recording Interface

• CRI (Crystal Clear Recording Interface) providing
  the user an intelligence web interface to track
  is recordings and his voice mail

16 January 2008
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IP Telephony at Your Fingertips
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Call Center Lite
PSTN
Ability to handle incoming calls in several
modes ACD, UCD ,Longest available, Group Call,
Group Hunt. Agent can log in to multiple queues.
Use different MOH, announcement for every queue.
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Select your SIP phone
ITSP
PSTN
GrandStream
Aastra
PolyCom
snom
Cisco
LinkSys
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Mobile Communication

• Simple integrationto WiFi networks
• VoIP over GPRS

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CallBack CallThru

• PRI or SIP connectivity to existing systems
• CID and/or PW identification
• Application on selected phones
• Symbian, Win CE
• Integrated billing and/or export to customers
  billing system

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Maximum Network Utilization
PSTN
ITSP
SIP Phones
Large Branch
POTS Gateway
WAN
Main Office
Internet
Analog and Fax Phones
SOHO
Soft Phone
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Easily Managed - 1
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Easily Managed - 2
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Billing
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Maximum Scalability

• CrystalClear STD
• for small business or offices looking for
  enterprise-grade SIP PBX features, in a small,
  inexpensive, low-maintenance. Up to 100
  extensions 2 PRI
• CrystalClear 4U
• for small to medium size businesses requiring
  enterprise grade SIP PBX. Up to 500 extensions4
  PRI
• CrystalClear ENT
• for large enterprises demanding carrier-grade
  features in a robust, flexibility. Up to
  thousands of users and multiple sites, trunk
  lines and trunk types .

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CrystalCLEAR -Summary

• Software Based Advanced IP Solution
• Flexible Scalable Feature rich Maximum network
  utilization
• Unified Messaging - Voice Fax To Mail
• One Number Implementation
• Advanced Conferencing and Calls Recording
• Configurable Music-oh-Hold and Announcements
• Integrated Call Center Functionality
• Mobile Communication Integration (Callback,
  Callthru)
• Large Selection of SIP Phones
• Advanced Management and Provisioning

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Our customers
LR Group
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Thank You