Slide Number 1

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Bullying and Conflict Resilience

• Jo Carrick
• Equity and Diversity Project Officer

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Outcomes

• Inform what is? what isnt?
• gtgt inappropriate behaviours
• Actstrategies for dealing with bullying and
  inappropriate behaviours
• gtgt naming behaviours gtgt having a plan
• Create a fair treatment climate

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Outcomes

• What outcomes do you want?

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Bullying

• What is bullying?

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What is bullying?

• Definitions
• The persistent and ongoing ill treatment of a
  person that victimises, humiliates, undermines or
  threatens that person. FT Policy
• OHS repeated, systematic and creates risk to
  health and safety.

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What does it look like?

• abusive, insulting or offensive language or
  behaviour
• humiliation through sarcasm
• unwarranted criticism, insults, gossip or
  innuendo
• deliberate exclusion, isolating or marginalising
• nit-picking and sabotage

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What isnt bullying?

• Reasonable action taken in reasonable manner by
  employer relating to a persons employment
  including legitimate direction, performance
  appraisals and to deal with complaints.
• It is also accepted that differences in opinion
  can and will occur and they should not constitute
  bullying in themselves.

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Why bully?

• It works! for a time
• Self-esteem
• Power
• Difference
• Perceived threat

• Stress
• Workplace Culture
• Workplace psycho/socio-path
• Assumptions and self

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Inappropriate behaviour

• Behaviour that if left unchecked can become
  bullying
• Poor communication
• Poor management
• Poor interpersonal skills

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AND

• Bullying (and inappropriate behaviour) is serious
  and unfair and is damaging
• AND you have to do something about it
• AND it is unfair that you have to do something
• AND people often dont realise the impact of
  their behaviour
• AND this is not an excuse

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AND

• AND you have to do something about it
• Why?
• Because the only control you have is over
  yourself you can not change people only
  yourself and your actions/reactions this is
  POWERFUL
• No action does not mean no outcome

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Ways of coping not

• Bully up, down and all around
• Withdraw, suppress and hide under the bed
• Hold on to doing nothing/ do a wonky something
• The Bucket and the straw that broke the camels
  back
• Anorexia and the importance of gaining weight

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Strategies and approaches

• Feed yourself and get rid of the bucket
• Stop, breathe, think PLAN and PRACTICE
• Approach as a problem to solve

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Planning Research and preparation

• Take care of yourself give yourself room to
  move
• Identify the problem - name the behaviour!!!
• Get some perspective
• Get some context
• Make a record date it, name it, feel it, let it
  go...
• Get some help and advice

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Planning make a plan (and execute it!)

• What do you want to happen?
• gtgt realistic, rational, productive
• What are you going to do? TAKE ACTION!!!
• gtgt Talk to the person
• gtgt Get some help talking to the person
• gtgt Prepare for future actiongtgt talk to your
  supervisor

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Effective communication is the key

• Keys to assertive communication
• Communicate from a firm base know your self and
  know your stuff
• Establish acceptable standards
• Speak out with confidence practice
• Defend your boundaries

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Da Formula

• I feel.
• Hurt, embarrassed, angry, humiliated, upset (not
  thoughts)
• When/Because (name the behaviour!!!)
• When you yelled at me on Tuesday morning and
  slammed your papers on my desk
• I want
• I appreciate that . AND please dont yell I
  work more effective towards our goals if you
  treat me this way response.

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Your Attitude

• Treat others with the same courtesy/respect that
  you would like
• Be mindful of cultural ( personality)
  differences
• Clean up after yourself
• Dont make promises you cant keep
• Be considerate of others time
• Make saying please and thank you routine
• Be patient

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Wrapping it up Creating Fair Treatment

• Responsibility of ALL members of the University
  to engage with creating a fair treatment climate
• Respect and professional courtesy
• Speak up and speak out
• Positive support
• Move on

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Some final points

• The focus of this presentation has been on
  strategies for individuals to address
  inappropriate behaviour and bullying.
• It is important to note the following
• The University (your manager/supervisors
  specifically) does have a responsibility to
  ensure a fair, safe and productive work
  environment.
• Ensure that you speak with your supervisor or
  manager if you are experiencing unfair treatment
  they do need to act through either the
  informal or formal processes outlined in the
  Complaints by Staff Policy and Guidelines.

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There is more help out there

• Fair Treatment Policy http//www.adelaide.edu.au/h
  r/equity/fair_treatmt/
• Good websites
• http//www.stopbullyingsa.com.au/default.asp
• http//www.successunlimited.co.uk/
• http//www.employeeombudsman.sa.gov.au/info/Info.a
  sp
• Training the University will be piloting a
  Bullying Resilience Training package look out
  for this
• EAP - http//www.adelaide.edu.au/hr/ohs/indiv/eap.
  html
• HR Consultants - http//www.adelaide.edu.au/hr/abo
  ut/contacts/