APEC Air Cargo Security Workshop

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APEC Air Cargo Security Workshop
Confidence through Competence Presenters Pam
Nixon Genevieve Kelly
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APEC Air Cargo Security Workshop
Genevieve Kelly, Director, Quality Assurance
Service Pam Nixon, Manager, Quality Assurance
Service
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Competent people improve security
Every Regulated Agent business counts upon their
staff being reliable and effective in the
workplace. Regardless of the size of the
organisation competent people make for improved
security practice.
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How do you ensure a competent workforce?
How do you know that your staff have the right
skill set / skills and knowledge to do the job?
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Is training the answer?
Traditionally, issues around security are covered
by attending training. Training in knowledge ?
competence Skills knowledge job application
assessment competence
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Competence is the focus
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Characteristics of Competency Based Training.
Learning based on required performance On job
performance competence Satisfactory completion
based on achievement of specified competencies
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Ingredients for a competent workforce

• A training strategy that recognises the skills
  and knowledge required by Regulated Agents to
  ensure security of air cargo
• Operating a training program for new and
  existing employees
• Using competency based assessments
• Formally evaluating the training program
• Using the evaluation to review the training
  strategy and program
• Assessment on a periodic basis

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Competency model
An competent workforce is fundamental to air
cargo security.
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Components of Units of Competency

• Unit title
• Unit Descriptor
• Prerequisite Units (optional)
• Application of the Unit
• Elements of Competency
• Performance Criteria
• Required Skills and Knowledge
• Range Statement
• Evidence Guide

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You are considered competent..
Skills Knowledge
Application
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Assessment
Questions and answers Demonstration of
competence Perform task in the workplace
KNOWLEDGE
SKILLS
APPLICATION
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A Case Study Australia
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Security Training Framework

• Purpose
• To ensure Regulated Agent personnel are competent
  in all aspects of security necessary for safe
  passage of air cargo
• To provide greater confidence to Government in
  relation to security outcomes
• A Quality Assurance service underpins the
  delivery of quality training and assessment

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Role of Quality Assurance Service

• What?
• provide information on the Regulated Agent
  Security Training Framework
• provide assistance to organisations seeking
  accreditation as Training Organisations
• evaluate and accredit training organisations
• audit and report on performance of training
  organisations
• maintain a register of all competently assessed
  personnel

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Australian Security Training Competencies
TLIO207D Follow Security Procedures
RACA 1 Follow air cargo security awareness procedures
RACA 2 Examine international air cargo in preparation for receiving clearance by Cargo Terminal Operations or Airline Operator
RACA 3 Examine domestic air cargo in preparation for receiving clearance by Cargo Terminal Operations or Airline Operator
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Australian Resources
Add line drawing page from P/P
Flexible Learning and Assessment Resources
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Resources
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Resources
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Who does which unit?
Follow Security Procedures This may include retail counter staff, receptionists, sales staff, customer service staff, call centre staff, contractors and wholesalers.
Follow air cargo security awareness procedures Employees/contractors who receive, collect, handle, store and transport air cargo (by all transport modes.) Drivers, warehouse staff
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Who does which unit?
Examine international air cargo in preparation for receiving clearance by Cargo Terminal Operations or Airline Operator Regulated Agent employees/contractors who are involved in the arrangement-making and processing of international air cargo, and may include, but not limited to airfreight clerks, CTO and airline acceptance staff, arrangement-makers, desk toppers, and any employee who examines and accepts cargo intended for uplift on an aircraft
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Who does which unit?
Examine domestic air cargo in preparation for receiving clearance by Cargo Terminal Operations or Airline Operator Regulated Agent employees/contractors who are involved in the arrangement-making and processing of international air cargo, and may include, but not limited to airfreight clerks, CTO and airline acceptance staff, arrangement-makers, desk toppers, and any employee who examines and accepts cargo intended for uplift on an aircraft
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Key features of Competency Based Training
Development of competencies (knowledge, attitude
skills) Quality of performance is built into
the training processes Emphasis of the training
is on the development of skilled, security
conscious employees Training builds competence
and confidence. Participants know the level of
performance expected, how knowledge and skills
will be assessed, and that there are
opportunities for practice until mastery is
achieved
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Training Providers

• Accredited Training Organisations
• Private
• Enterprise
• Website
• http//www.racasecuritytrainingqas.com.au

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Confidence through Competence