Jill Hill Remploy Limited

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Jill Hill Remploy Limited
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DELIVERING ADDED VALUE TO OUR CUSTOMERS TROUGH
BEST PRACTISE BUSINESS TO BUSINESS
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ADDED VALUE

• What do our Customers want?
• How do we deliver it?
• How do we show weve done it?
• Are there other advantages to us?

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WHAT DO OUR CUSTOMERS WANT?
ON TIME
LOW PRICE
CORRECT
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COMPETATIVE FACTORS

• Commercial, not Social
• No more expensive than others
• Niche advantages (examples)
• Local delivery
• Water Toiletries
• Air Furniture
• Security of Supply
• Compete with SMEs Packaging Print
• High failure rate Electronics
• Blue Chip Quality Automotive
• National Reach
• Electronic / Electrical Re-cycling

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HOW DO WE DELIVER IT?

• Marketing
• Web
• Contact Centres
• Sales
• Know the Customer
• Routes to Market
• Operations
• Quality
• Delivery
• Customer Service
• Order Taking
• Relationship Maintenance
• Recovery!
• BE PROFESSIONAL DELIVER WHAT CUSTOMERS EXPECT

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WHAT DO OUR CUSTOMERS WANT?
ON TIME
LOW PRICE
CORRECT
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PRICE

• Know the market
• Price competitively
• Do not look for handouts
• CSR
• Entry Mechanism
• Advantage against Competitors when all else equal
• BE PROFESSIONAL DELIVER WHAT CUSTOMERS EXPECT

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DELIVERY

• Automotive Just on Time
• Supply Chain Management
• Scheduling
• Billing
• BE PROFESSIONAL DELIVER WHAT CUSTOMERS EXPECT

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QUALITY

• Overall Industry Recognised Standards
• EFQM
• ISO 90012000
• Industry Specialist Standards
• Automotive 10-6PPM
• Food Hygiene Regulations
• Electronics Reject Rate
• Orthotics Individual Fit / Returns
• etc
• BE PROFESSIONAL DELIVER WHAT CUSTOMERS EXPECT

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DELIVERING BEST PRACTISE AT REMPLOY

• Embed in Organisation
• VALUES
• Passion, Respect, Openess,
• Professionalism, Keeping Promises
• Quality is EVERYONES responsibility

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SPREADING BEST PRACTISE ACROSS REMPLOY

• Best practise across Businesses
• Best practises from outside Industry
• Best practises from Provider to Manufacturer

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SHOW BEST PRACTISE IS ACHIEVED

• Audit by Customer recongnised quality
  organisation (BSI, Lloyds etc)
• Audit by Customer (e.g. Ford)
• Customer Satisfaction Surveys
• Internal Audits (Finance, Safety, Project
  delivery etc)
• Monitoring business lost and why
• Do not expect tolerance from Customer because
  of who
• we are, DO expect Customers to take advantage of
  us if we
• are not professional.

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ADDED ADVANTAGES

• World Class Sites
• Example for other Employers
• Example for Stakeholders (e.g. Government etc.)
• Example of what disabled people CAN DO, rather
  than what they cant