problem solving

1

leadership practices
applications
decision making
collaboration
considerations and risk
step up, step back
problem solving
culture of trust
2

a leadership practicum
creating a culture
of trust
3
lack of trust price tags
building cultures that foster trust
team to team trust
4
make people trust
each other?
5
how leaders can help
6
Trust
how do you define trust?
7
Start Up

• Exercise Pick a project.

who do you trust? how did it
develop?
8

what does a team without trust
look like?
9
Lack of TrustPrice Tag?
10
transaction costs

• Transaction
• Costs

11
self protection
12
repair broken trust?
13

other price tags?
14

• the data

The 100 Best Places to Work
15

• trust companies double performance over SP
  for 10 years.
• high trust companies out perform low trust
  companies by 43

16
Project Management
how can leaders help teams build Trust?

• Change Management

17
Trustworthiness
Get Trustworthy People
18
Trustworthiness
how often does that happen?
19

Can these people work together?
20
broken Trust?
21

Or
22
trust Not built ?

• Build Trust?

23
assess the team
24
who talks to whom? who
listens?

25
Start Up

• Exercise Pick a project.

broken trust with a person on
the team
26

what do you do?
27
Unleashing Innovation
create a Culture of trust

• Collaboration Process

28
Project Management
remove debilitating Fear

• Dependency Management

29

in collaboration, people fear
- Warren BennisBeyond Bureaucracy
30

• losing
• identity

31
losing intellectual mastery
32
losing individualism
33

what do people fear ?
34
Exercise

• What are the top fears in list?
• Divide by 3 and round up
• Everyone votes by raising hand
• Work in groups on top three
• Report out

35

in ibm, people fear
36

• fear of
• losing control

37
not recognized for doing more work than
others
38
not being able to differentiate myself
39

fostering trust
40
advance each others intentions and
interests

dont impede them
41
be proactive in moving work forward
42
create transparency
43
Project Management
honest and open communication

• Focus, Communication, and Expectation Management

44
share experiences

• Build the right product

45

• team to team trust

46

a mega team
47
validate others
48
accept risks collectively
49
Leading Agile
team based measurements

• Collaboration Model
• Collaboration Process

50

• people do what they are measured
  by
• measure results

51

• let
• teams evaluate
• themselves

52
build confidence
53
short goals early wins
54

celebrate success !

• Collaboration Model

55

leadership role ?
56
Authentic
57
purpose over personal agenda
- Jim CollinsGood To Great
58
Project Management
Trustworthy

• How Do We Deliver?

59
stay Positive
60
Stay Positive

• Focus on magnifying a persons strengths rather
  than remedying weaknesses.
• - Peter Drucker

61
protect team Boundaries

• Protect Team Boundaries

62
continuous feedback
63
be transparent
64
share information
65
no hidden agendas
66
ensure fairness
67

summary
68
lack of trust price tags
building cultures that foster trust
team to team trust
69
read more

• companies with cultures of trust
• Cisco Systems
• Google
• SAS
• Texas Instruments
• eBay
• Intuit
• Adobe
• articles at accelinnova.com/ibmclass.html
• or at greatplacetowork.com

• Build Trust?

70

71
get the right people on the bus in the right
seats. - Jim CollinsGood To Great
72
get the wrong people off the bus.
73
is the next bus stop theirs?
74
Start Up

• Exercise Pick a project.

does the team need this person ?
75
the off the bus test

76
the vacation test

77
build an Island?

• Island

78
Project Management
integrate?

• How Do We Deliver?