INTERPRETING SERVICES AT DHMC

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INTERPRETING SERVICES AT DHMC

• Beth TaylorInterpreter CoordinatorPhone and
  Pager 650-5792Monday through Friday 8 am 5 pm

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DHMC Lebanon

• DHMC includes Mary Hitchcock Memorial Hospital
  and the Dartmouth-Hitchcock Clinic.
• 386 beds
• 58 outpt clinics
• Aug, 2008 approx 45,000 visits and over 28,000
  pts

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OLD DAYS
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FEDERAL REGULATIONS

• Title VI of The Civil Rights Act states that all
  recipients of federal funding need to provide
  meaningful access to services to individuals with
  Limited English Proficiency (LEP).

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CARE MANAGEMENT
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REGISTRATION
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SCHEDULING
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INTERPRETER COORDINATOR

• Interpreters in place
• Needed to analyze data, create systems, establish
  process and protocols, ensure compliance, raise
  awareness and provide training
• Position approved in 2007
• Centralization critical as program grew
• Coordinator not an interpreter

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LANGUAGES

• Spanish - most frequently requested language
• Sign language
• Portuguese
• Chinese (Mandarin, Cantonese, etc)
• French, French Canadian, French African
• Bosnian

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OTHER LANGUAGES

• Japanese
• Russian
• Somali
• Kirundi
• Arabic
• Vietnamese
• Greek
• Romanian, Korean, Hindi, Polish, Thai, Laotian,
  Swahili, Nepali, Cambodian, Turkish, Afrikaans,
  Creole, Gujarati

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And still learning .

• There is so much more to do
• Translate critical medical documents
• Signs and information for pts
• Staff Spanish interpreter
• Block scheduling is a dream
• Continue to refine our systems