John Mead

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John Mead Institute for Tribal Environmental
Professionals Northern Arizona University
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What is Capacity Development?

• Capacity refers to measures for which managerial,
  technical, and financial capabilities are in
  place for a water system to consistently deliver
  safe drinking water.

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What is Capacity Development?

• Capacity development is the on-going process of
  finding more efficient ways of operating a water
  system, and refers to a comprehensive plan to
  increase a drinking water systems ability to
  provide safe and reliable drinking water for the
  future.

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The Water System
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Managerial
Financial
Technical
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Managerial Component

• Identify system ownership and accountability
• Legal and financial responsibilities
• Review and approve budget
• Meet on a regular basis
• Efficient use of human resources
• Clearly defined roles and responsibilities
• Owners
• Management
• Operations

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Managerial Component

• Personnel Policies
• Standard Operation Procedures
• Appropriate licenses and certifications
• Training
• Customer service/public relations
• Computer software hardware
• Rules and regulations
• Accounting procedures

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Managerial Component

• Effective Relationships
• Resources for assistance
• Emergency response team
• Other water systems
• Regulatory agencies
• Local government
• Customers ()

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Technical Component

• Physical and operational ability to meet
  regulatory requirements NNPDWR, EPA
• Source water characteristics quality and
  quantity
• Source water protection plan
• Well head protection plan
• Emergency response plan
• Safety Program

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Technical Component

• Technical knowledge of personnel
• OM and procedures manuals
• Current accurate system maps
• Ability to apply that knowledge
• Operate and maintain system
• Understanding of NNPDWR
• Ability to obtain training
• Certified operator
• Sanitary Survey

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Technical Component

• Condition of well pumping equipment
• Condition of storage and distribution system
• Infrastructure replacement plan
• Infrastructure improvement plan
• Changes in regulations
• New technologies
• Plan for growth

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Financial Component

• Solid Fiscal Management
• Revenues cover expenses
• Access to capital through public and private
  sources
• Accepted method of accounting practices
• Audit practices, annual

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Financial Component

• Solid Fiscal Management
• Appropriate rates and charges
• Review annually
• Public Relations
• Budget
• Review and prepare annually
• Sufficient in-put from all departments
• Formal approval and adoption from management

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Financial Component

• Long-range financial plan
• Infrastructure replacement funds
• Infrastructure improvement funds
• Changes in regulations
• New technologies
• Plan for growth

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Benefits !!
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Capacity development promotes dependable
operation of the water system and great customer
relationships
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Whats Missing???