On Line Registration at Exeter

1
On Line Registration at Exeter

• Emma Baker
• Ian Lee

2
Why On Line Registration?

• Expectation
• Student Expectation
• 2006/7 Fees
• Data
• Quality
• Real Time
• Administration
• Time consuming
• Cost
• Data input

3
Alignment of Service

• XPort
• Student Portal
• eCommerce
• On line payments of tuition and accommodation
  fees
• Resnet payments
• Printing accounts

4
Phase 1 - 2003/4

• Pilot
• 100 returning students
• On campus
• Registration Packs

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Phase 2 - 2004/5

• All 6,000 returning students
• Pilot of 170 new students
• On two campuses
• Registration Packs

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Phase 3 - 2005/6

• All students
• On and off campus
• Enhanced functionality
• On line IT registration
• Process Changes
• All three campuses

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Processes

• Data control for debtors and conditional students
• Tuition Fee and Data Protection information
• Check and amend Address Details
• Release of debt information
• Next of Kin Details
• Letter request process
• Registration
• Change to IT Service user name and passwords
• Feedback form
• Links to other areas

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System Demo

• http//xsite-orpheus.ex.ac.uk/

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Hardware Set Up

• Twin Web Servers set up with fail over
• Application Server
• 2gB extra memory 2004
• Dedicated Database Server

10
Software

• SITS eVision (Uniface)
• V7.20 (upgrade to 7.2.1 for October 2005/6)
• LDAP authentication
• Tomcat
• Apache
• Secure Server Certificate

11
Results from 2004/5

• 93 registered
• Quickest Registration 1min 2 secs
• 782 debt release authorisations
• 668 feedback responses
• More income collected than previous year
• 1741 students registered by 4th October
• Median time taken just over 4 minutes
• Minimal uncompleted registrations

12
Hardware Performance
13
Application Server
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Lessons Learned

• Check Data and processes
• Engage and Communicate to all staff involved
• Constant review of screens (even after go live)
• Keep telling the student what to do
• Help screens evolve through process
• Ask for feedback from students
• Go and watch students

15
Questions

• Any questions?
• Or
• Email I.Lee_at_exeter.ac.uk
• E.K.Baker_at_exeter.ac.uk