12' Management of quality, environment and Health protection

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12. Management of quality, environment and Health
protection
Importance of quality management
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Definition of quality
ISO 90002000

• Quality is the ability of complex of product
  inherential characteristic, system or process to
  fulfil the demand of customers and other
  interested persons.

CSN ISO 8402

• Quality is total summary of entit
  characteristics, which influence the ability to
  satisfy the determined demand.

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Component of product quality

• Product quality

• Service quality

• Quality of sources

• Production quality

• Quality of processes

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Quality spiral
ER
QC
QS
QF
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Approach for quality management

• GMP Good Manufacturing Practise

• GLP - Good Laboratory Practise

• Norms ISO, VDA, QS

• TQM Total Quality Management

• EMS Environmental Management System

• HSMS Health and Safety Management System

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Structure of norms ISO 9000

• ISO 9000

• ISO 9001

• ISO 9004

• ISO serie 10 000

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TQM - Total Quality Management

• Customer orientation

• permanent upgrading

• Shewharts cycle

• Demings cycle

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cycle PDCA / PDSA
Demings cycle

• Shewharts cycle

Plan
Do
Study/Control
Action
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Quality expense

• expense on prevention

• Control expense

• Internal expenses on non-quality production

• External expenses on non-quality production

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Control in quality management

• Entry control

• Statistical takeover

• Control among operations

• Output control

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Statistical regulation

• Control of parameters

• Calculation of statistical characteristics

• Regulation diagram

• Possible regulation

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Security and protection of health
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Security and protection of health
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Security and protection of health

• Legislatïon

• Law num. 258/2000 about protection of health

• Decree of government num. 178/2001

• Decree of government num. 523/2002

• ordinance num. 274/2003

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Environment protection

• Principal concepts

• environment

• keeping out development

• externalities