Seetec

1
Seetec

• A Prime Contractors Experience of Using
  Specialist Organisations.

2
Your Host

• Andy Emerson Operations Director
• Responsible to the Chief Executive officer
• District Contractual Coverage
• West Of England (Prime Contract New Deal / Train
  to Gain)
• Dorset Somerset (NDDP)
• West London (ESF Hardest to Help)
• Herts Beds (Programme Centre, LPPC, ESP,
  Pathways to Work (Subcontract), Train to Gain
  NEET

3
Seetec Overview

• Established 1984 as an ITeC
• Privately owned
• Roots in the voluntary sector
• Annual Turnover 20m, over 450 staff and
  currently operating from 41 offices
• Deliver DWP, LSC and IT services
• Geographically spread across the country inc East
  of England, London, South West, South Wales,
  Midlands and the North East

4
Seetec Overview cont

• High Standards
• Matrix accredited, IiP accredited, Positive about
  Disabled Symbol user, Jobcentre Plus and LSC
  Approved Supplier, ERSA member
• ALI Grade 2 (July 2008)
• Other company services
• IT solutions, IT Training, Recruitment
  see www.seetec.co.uk

5
DWP Commissioning Strategy

• Large providers have had to change the way they
  do business
• Take more accountability
• Manage greater risk (financial)
• Treat historic competitors as partners (change
  working ethos)
• Manage supply chains
• Run provision in larger areas
• Clearly focus their network on outcomes and
  achievements
• Raise quality

6
FACT

• Organisations can still direct deliver
• Less likely given the larger geographical areas
  of recent contracts
• Partnerships can add value if properly managed
• Quality and achievement can be raised through
  collaboration

7
West Of England ND Prime Contract

• Spans Bristol, Bath and Weston Supermare
• Prime Contractor model with 6 contracted partners
• 2 x end to end providers delivering specific
  options and GTW
• 4 x specialist providers to combat customer
  barriers at an early stage
• Specialist provision includes
• Criminality (disclosures, specialist IAG etc)
• Mentoring one-to-one support

8
West Of England ND Prime Contract cont

• 40 Support (Motivational courses, assessment and
  IAG)
• Mental Health Support (IA, Risk Assessment,
  Support (through specialist mentoring)
  Signposting.
• Minority Ethnic Support (Inc. Qualification
  conversion)
• Homelessness
• Debt advice
• Large range of vocational providers to deliver
  off the shelf training On Demand.

9
West of England ND Prime Contract cont

• Specialist activity and GTW / Motivational type
  activities move customers into work faster
• Effective links between provision and mentoring
  support boosts job outcomes
• Most strands of provision above national average
  JOT on a high volume piece of provision.
• Full Compliance FAM award.
• Highly effective partnership providing the
  customer with a wide network of support.

10
Surprises for Some Smaller Providers

• Procurement process
• Service Level Agreements
• High levels of monitoring
• Involvement in a self assessment process
• Less contact with DWP advisers
• all filtered through PC.
• Single data base across all provision.
• MIS requirements
• Payment made at time of validated paperwork

11
Tendering Process

• 3 stage process
• Stage 1
• Expressions of Interest
• Assessment of EOIs and preferred short list
• Face to face meetings
• Stage 2
• Information for bid (mirrors main ITT)
• Written confirmation stating volume, annual
  financial package expectations of delivery
• Stage 3
• Organisation provides letter of support for
  inclusion in bid.

12
Lessons Learnt

• Contact needs to be timely
• Requested information needs to be provided
• Information needs to add value
• Decision making needs to be timely
• Guarantees cannot be offered
• Flexible approaches are often required
• Contracts are performance driven
• Support is provided

13
Lessons Learnt cont

• Smaller providers can end up bigger than PCs
• PCs and subcontractors need to be confident that
  growth in volumes can be managed
• Day 1 delivery is crucial no excuses
• Small / specialist providers need to be selective
  about who they contract with.

14
Preferred Partners

• Whether you are Private, Public or a 3rd Sector
  organisation Seetec is open to all approaches.
• It is crucial that we share the common goal
• of serving the customer
• by delivering an un-paralleled service to support
  people back into sustainable employment.

15
Q and A session

• If you would like to work with Seetec
• Visit WWW.SEETEC.CO.UK or
• Contact
• Alison Bunney 01702 201070 Ext 8264
• Andy Emerson 07977 002278