Streamlining business processes with Web technologies

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Streamlining business processes with Web
technologies 

• Session W10230 World CASE Study

Steve Gilliom PHD, Inc Director of Information
Technology
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About PHD, Inc.

• PHD is a leading manufacturer of pneumatic and
  hydraulic industrial automation actuators,
  designed to help companies across all industries
  optimize their manufacturing processes. Our
  products consist of a full line of hydraulic and
  pneumatic cylinders, escapements, grippers,
  linear slides, rotary actuators, clamps,
  multi-motion actuators, switches and sensors.
  Providing the fundamental motion to push, pull,
  lift, rotate, turn, grip, reach, clamp, hold,
  position, escape, insert, load, unload, pick,
  place, and orient parts or materials in your
  manufacturing processes. Applications include
  loading/unloading, assembly, packaging,
  workholding, positioning, material handling,
  orienting and feeding.

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About PHD, Inc.

• Over 400 Million product combinations
• Build to Order
• Configured Ordering data

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Agenda

• Overview of environment
• Customer Service
• Distributor Order Entry Process
• Manufacturing Dispatch List
• Questions

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Overview of the Environment

• Physical Locations
• 4 locations in the USA
• 1 Location in Germany
• Computing Environment
• AS/400 810 with JDE World Installed 1997 now on
  A7.3.13

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Customer Service - Past

• 18 Customer Service Representatives
• Distributors would call to
• Verify Price Delivery
• Check Order Status
• Obtain and RGA number
• Check Quote Status
• Find Replacement Part ordering information and
  Price manually.
• Customer Service only available from 7am-5pm M-F
  Indiana Time Zone

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Customer Service today (using web technologies)

• 9 Customer Service Representatives
• Information available 23 x 7
• Self Serve

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Secured Distributor ONLY web site
One account per distributor location Each account
must change password every 90 days
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Using the Internet to connect

• PHDs proxy server will only accept requests from
  the webs IP address and must pass the correct
  variables to make the request.
• PHDs proxy server can only request information
  from the AS/400 via port call.

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Demonstrate Distributor only web site

• Pricing
• Replacement Parts
• Order Status
• RGAs

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Order Entry

• Process required 4 people to touch the order
• Check order, Add customer record if needed, Enter
  order, proof order.
• Approx 350 order per day.

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Order Entry via EDI and the Internet with No VAN
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EDI via Internet

• Today 74 of orders are received via EDI
• Reduced Errors and increased speed in getting
  orders into PHDs system
• Monitor system to let us know if orders are not
  received. We can then contact our distributor.

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Manufacturing process improved

• Printing of Work Orders from a bank of 6
  printers.
• Sorted
• Delivered to factory floor
• Picked up by supervisor of area
• Sorted by work center
• Sorted again by cell operator based on material
  and due date
• Used Bar Code to start job in JDE
• Used other software to view work instructions and
  prints
• Used Bar Code to Stop Job in JDE

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Print and Sort
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Deliver to holding area then to Work Center
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Using Web Technologies

• Added Web Screen for Dispatch List
• Logic created for sorting by workcenter
• Using proxy to pass information to and from web
  screen
• Now orders appear at the workcenter in seconds
  instead of hours.

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Using Flat panel Touch Screens web technologies
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User log-in screen by Workcenter
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Material required at Workcenter
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Select item on list to work on.
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Item in process shows Green
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Work Order detail screen
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Completed WO with number of parts processed.
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Review

• Using Web Technologies
• Quick development
• Easy maintenance
• Display and data gathering point
• Using JDE
• As main data store
• Maintain rules and security

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Questions