RESPECT STANDARD FOR HOUSING MANAGEMENT

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RESPECT STANDARD FOR HOUSING MANAGEMENT

• APRIL 2006

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WHAT IS RESPECT?

• People care where respect is disregarded
• Public concerned that values of the majority
  threatened by selfish minority
• Respect Action Plan includes a commitment to
  develop a new Respect Standard for housing
  management

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Why a Respect Standard for housing management?

• 18 of all households including over 8 million
  people renting from social landlords
• More likely to suffer anti-social behaviour
• Almost 1 in 6 households in poor quality
  environments
• Non-decent homes more likely to be in non-decent
  environments
• Strong housing management can make a real
  difference

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Cost 40 more expensive to make decent
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HOUSING MANAGEMENT MAKES A DIFFERENCE

• Managers often first to identify and hear about
  problems
• Landlords should
• be accountable to tenants
• work with tenants to define and uphold standards
• Respect Standard to
• Get the basics right
• Deliver real improvements in quality of life
• Minimise burdens

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WHAT MIGHT IT COVER?

• Accountability, leadership and commitment
• Empowering residents
• Delivering preventative approaches and rewarding
  pro-social behaviour
• Ensuring people are clear about how to report ASB
• Building procedures around the needs of the
  customer
• Delivering early interventions
• Taking swift enforcement action
• Publicising action to reassure and engage
  communities
• Enforcing breaches so ASB carries penalties
• Support to tackle the causes of ASB