The Benefits of User Education:

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The Benefits of User Education
IT Skills and Information Literacy

• Dr. Anne Adams Ms Jeannette Murphy
• a.adams_at_cs.ucl.ac.uk j.murphy_at_chime.ucl.ac.uk
  

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OVERVIEW

• Background
• Studies
• Summary

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Background IT

• IT Design and Training needs
• Decreased efficiency, increase frustration.

Its like being given a Rolls Royce and only
being able to sound the horn. (Surgeon)
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Background Benefits

• Educational benefits driven by
• Knowledge acquisition,
• Skills acquisition,
• Technology
• Benefit types
• Direct - reduced errors and savings in time
  money
• Indirect wider impacts (colleagues,
  organisation, patients), long-term.

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Background Approaches

• Large training sessions
• Varying skill levels, abilities, needs
• Time constraints
• Social pressures
• Pro-active training / education
• In Context
• One-on-One
• Team directed

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STUDIES

• Peer Tutoring
• Reverse Mentoring
• Outreach Librarians

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Peer Tutoring
Jeannette Murphy Senior Lecturer CHIME
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Peer Tutoring

• Ran from 1998 2004-5
• 410 students trained by 108 peer tutors
• Pre-course questionnaire evaluation of skills
• Use of peer tutors (top 10)
• Targeted of training (bottom 10) control
• Evaluation interviews and evaluation form

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Results Peer Tutoring

• Direct Benefits
• Students confidence and IT skills increased

This project was the sole thing which led to an
improvement in my IT skills. (Student receiving
training)
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Results Peer Tutoring

• In-Direct Benefits
• Individual tailored training
• Developed communities and continuity
• Fun, Informal way to learn

Peer tutoring was an excellent, non-threatening
way to learn gave people the space to learn
from each other and trusted students to do so.
(Student who received training)
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Results Peer Tutoring

• Extended In-Direct Benefits
• Peer tutor increased
• basic IT skills
• Communication and teaching skills

Furthermore, the sessions helped me brush up on
some of my own computer skills. (Peer Tutor)

• Department and NHS

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Reverse Monitoring
Jeannette Murphy Senior Lecturer CHIME
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Reverse Monitoring

• Clinicians
• 23 Clinicians trained by 16 medical students
• On-site in basic IT Skills
• Primary care trust staff
• 38 Staff trained by 8 medical students
• 4 one hour sessions on-site in basic IT skills
• Evaluation form and interviews

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Results Reverse Monitoring

• Direct Benefits
• IT skills increased
• Time saved
• In-direct Benefits
• Individualised training
• Non-threatening training
• Awareness of medical student knowledge

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Results Reverse Monitoring

• Extended In-Direct Benefits
• Students trainer increased
• Communication and teaching skills
• Understanding clinical issues and technology usage

I have really enjoyed working as a personal IT
Trainer. I felt it helped to improve both my
communications and teaching skills. (Medical
Student)

• PCT cost effective IT training

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Outreach Librarian
Dr Anne Adams UCLIC
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Outreach Librarian

• Library would come to them
• Clinical librarian IT searching training
• Teams Individuals
• Onsite (ward-rounds, team-meetings, one-on-one)
• 8 teams
• Over 100 clinicians supported (consultants,
  nursing, social workers, psychologists etc.)
• 23 in-depth interviews, analysed using grounded
  theory

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Results outreach librarian

• Direct Benefits Time saved

So if I think of the hours that I spent and the
cost effectiveness of doing it in that way.
(Consultant)

• Skills Acquired

I think it encourages me to begin to do more
myself because shes there The whole technology
side doesnt become so overwhelming and
daunting. (Psychologist)
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Results outreach librarian

• Direct Benefits Quality of service

you knew that she through her training and
knowledge was accessing everything that there was
available she got this information for us its
about giving patients medication without them
knowing it and she checked it out we wanted to
know the legality. (Social Worker)

• EBM implementation

we learned some IT skills ourselves and managed
to use those in such a way to develop our own EBM
approach. (Consultant)
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Results outreach librarian

• In-Direct Benefits
• Team development (journal clubs, team libraries,
  team searching activities)
• Job Satisfaction (confrontational future goals)

It feels as though there has been an ethos of
shared endeavour to get a more proactive
relationship to evidence based practice
(Doctor).
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Results outreach librarian

• In-Direct Benefits
• Patient information provision

Because as you go along seeing other patients
you do have some doubts and questions that youre
not sure about. (Nurse) I would have got along
without knowing and simply given the patient the
best answer I could without knowledge and saying
to my way of thinking thats as much as I know
about this, thats what I think. (Consultant)
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Results outreach librarian

• In-Direct Benefits
• Improved social interactions (library,
  colleagues, patients and their families)

(CL) she's highly respected in the team.
(Doctor) Well if you haven't got the evidence
you can't feel that you can advise you might be
just advising carers you know this is what I've
read and this is what we've got.
(Physiotherapist).
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Results outreach librarian
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Summary

• Risks of not training
• Catalyst for change
• Training benefits