Disability Etiquette - PowerPoint PPT Presentation

1 / 26
About This Presentation
Title:

Disability Etiquette

Description:

Information, materials, and/or technical assistance are intended solely as ... Ramps and accessible doors clear. Reach ranges. 8. Mobility Impairments Continued ... – PowerPoint PPT presentation

Number of Views:313
Avg rating:3.0/5.0
Slides: 27
Provided by: jana173
Category:

less

Transcript and Presenter's Notes

Title: Disability Etiquette


1
Disability Etiquette
  • DBTAC Rocky Mountain ADA Center
  • Serving CO, MT, ND, SD, UT, WY
  • 800/949-4232 (V, TTY) www.adainformation.org

2
Disclaimer
  • Information, materials, and/or technical
    assistance are intended solely as informal
    guidance, and are neither a determination of your
    legal rights or responsibilities under the ADA,
    nor binding on any agency with enforcement
    responsibility under the ADA.
  • DBTAC authorized by NIDRR to provide information,
    materials, and technical assistance to
    individuals and entities that are covered by the
    ADA.

3
Disability Statistics
  • 54 million Americans with disabilities
  • 50 Deaf or Hard of Hearing
  • 25 Mental Disabilities
  • 2 Wheelchair users
  • Aging Population
  • 30 of families with one or more member with a
    disability

4
Values of Effective Interaction
  • Makes good business sense
  • Employees, clients, and customers with
    disabilities are more comfortable
  • Huge source of new clients, customers, and
    employees
  • Employees work more productively
  • Basic human courtesy

5
The Basics
  • Offer to help before assisting
  • Be sensitive about physical contact
  • Think before you speak
  • Respond graciously to requests for help
  • Dont make assumptions
  • Use common sense!
  • Extend basic courtesies to ALL people
  • Relax

6
Language Tips
  • For written materials and conversation
  • Put people first
  • Using the word handicapped
  • Use common expressions
  • Remember that people with disabilities are human

7
Mobility Impairments
  • Wide range of abilities
  • Mobility devices are part of personal space
  • Ramps and accessible doors clear
  • Reach ranges

8
Mobility Impairments Continued
  • Use signs to indicate accessible route
    bathrooms
  • Eye level
  • Use of arms
  • Fall-proof facilities
  • Benches or seats

9
Blindness/Visual Impairments
  • Impairments that are not obvious
  • ID yourself before interacting
  • Service animals
  • If new to business, offer tour of the facility
  • Offer to read written materials

10
Blindness continued
  • Large print
  • Good lighting
  • Offer arm/dont grab theirs
  • If you leave, let the person know
  • Let regular customers or clients know about
    physical changes to the facilities

11
(No Transcript)
12
(No Transcript)
13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16
(No Transcript)
17
Deaf/Hear-of-Hearing
  • Sign Language
  • Use of qualified interpreters
  • Interact with the person, not his/her interpreter
  • Get the persons attention

18
Deaf/HOH continued
  • Speak clearly dont cover your mouth
  • Face the person when speaking
  • Dont shout!

19
TTYs Relay Services
  • Learn to recognize incoming TTY calls
  • Identify yourself when you pick up
  • TTY calls can take longer than standard calls
  • Dont be nervous. Its just a phone!

20
Speech Impairments
  • Different causes for impairments
  • Give the person your full attention
  • Its OK to ask them to write it down!
  • Ask person to repeat if necessary
  • Rephrase the persons comments to make sure you
    got their point
  • Dont tease the person or laugh

21
Hidden Disabilities
  • Not all disabilities are apparent
  • Behaviors may seem strange, but are related to
    disabilities
  • Even if hidden, the disability is real
  • Respect the persons needs and requests when
    possible

22
Allergies Multiple Chemical Sensitivities
  • Avoid cleaning while people are in your facility
  • Request employees limit perfume use
  • Maintain good ventilation
  • Limit exposure to second-hand smoke
  • Be aware that any chemical can cause reaction

23
Cognitive Disabilities
  • Developmental Disabilities
  • Learning Disabilities
  • Traumatic Brain Injuries
  • Treat each as an individual
  • Be patient
  • Can vary dramatically

24
Emergency Evacuation Procedures
  • Compile list of people with disabilities who use
    your facility and update periodically
  • Interview each person and get feedback on best
    practices in case of emergency
  • Develop plan for individuals who may visit
  • Practice
  • Keep plans up-to-date

25
Accessible Websites Email
  • Websites are an extension of your organization
  • More individuals with disabilities using the
    Internet More of an audience for your
    organization
  • Educate web designers
  • Invite individuals with disabilities to audit
    sites

26
Etiquette Resources
  • ADA IT Center www.adainformation.org or
    www.adaportal.org
  • Department of Justice www.ada.gov
  • United Spinal Association www.unitedspinal.org
  • National Organization on Disability www.nod.org
Write a Comment
User Comments (0)
About PowerShow.com